Ratings based on 846 Verified Reviews

2.3 out of 5
34% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from SF

No privacy not safe!

Posted May 13, 2017
Receptionist was chatting with friend on phone while I was checking in. Very disconnected employee Curtains didn't cover window. Zero privacy. Receipt shows no date and/or time.
1 out of 5
by A verified traveler from Sao Paulo

My worse experience in the USA

Posted May 10, 2017
I travel to USA every year since 2007, I've stayed in some bad places, but at least they were in line with the price and the photos were in line with the advertisement, the Sawgrass Inn & Conferance is a bad joke! Me and my wife decided to stay in it because it is close to the Sawgrass Mills outlet and we would save time with shopping. In the advertisement the photos of the place make you believe that the place is beautiful and clean, but in fact the hotel is horrible, there were people in the corridors smoking marijuana the day we arrived, room smelling horrible and in terrible condition! I do not even recommend it to my enemies!
5 out of 5
for Everyone
by A verified traveler from Ohio

Posted May 6, 2017
Great hotel, beautiful pool. Not too far from the beach if you're driving.
1 out of 5
by A verified traveler from Florida

Old hotel in desperate need of updates.

Posted Apr 19, 2017
Pros: At least there were no noisy guests next to us and the hotel location was next to placed we wanted to go.
Cons: Everything! More attentive and considerate staff, fresh paint, new fixtures and AC units, better TV service, updated bathrooms, new comforters, etc...
Location: This hotel was located near lots of shopping, dining, and beach areas.
The service was bare minimum. Staff didn't seem to care about our concerns. We reserved a room for 5 people and requested a roll a way bed. When we arrived there were only two towels and one wash cloth, no roll a way bed, and a phone charger was left in the toilet. It did not take long for us to realize the room was not in good shape. The lamp on the night stand was deformed looking, the phone was plugged in but no dial tone, the tv had barely any channels and there was no tv guide, no hotel guide, and the room was a little hot. The ac was not adequately cooling the room and when we went to open the currents the front cover of the ac fell off. There was a cigarette burn in one of the bed comforters. The frig and microwave were plugged into an extension cord hanging between them and the TV. There were not that many electrical outlets available. No coffee pot in the room, hotel lobby, or anywhere. The one ice machine wasn't working. The bathroom was the worst. Mold was on the facet and shower tiles in the corners, the handles for the shower were moldy and there covers were coming off the tile. The bathroom door scraped the toilet when you shut it, the toilet paper holder was coming out of the wall, and the sink mirror was loose and was only being held up by a towel wrack.
1 out of 5
by A verified traveler

Worst hotel I have ever stayed in

Posted Apr 18, 2017
Pros: nothing at all
Cons: everything!
We booked this hotel on April 14th to the 16th. We drove from VA here and got here at 3am. When we got into our room, the room smelled of smoke. It was a bit chilly in the room so we turned on the heat and all of a sudden the heat system started to smell like it was burning so we turned it off right away. The smell lingered the whole time we stayed. The bathroom was disgusting. There was pee all over the toilet and they only provided us with 2 towels. There was a hole in the wall and the TV was broken. When I complained about the room, the lady at the desk said ok I will let housekeeping know and that was it. No apologies or anything. This was not worth the $200 I paid for. Just down right disgusting place.
3 out of 5
for Everyone
by A verified traveler

hotel close sawgrass

Posted Mar 28, 2017
Pros: near shopping and clean room
the room is clean , but the hotel is old , and nead to reform , the pool nead pint, the elevador nead complet reform..................
1 out of 5
by A verified traveler

It was a DUMP!

Posted Mar 17, 2017
The room was so dirty, the carpet was matted and sticky. The whole place stunk. Its in a sketchy area.
1 out of 5
by A verified traveler from montreal, canada

an hotel who needs restoration

Posted Feb 25, 2017
Pros: not much
once it's enough or even too much, staff no smile, washing and drying machine (4) didn't work, internet cut down often, swimming pool not maintened, dirty, need paint, inside the room, carpet stained, conclusion, i won't refer anyone to go there, sorry for my english
2 out of 5
by A verified traveler

Roaches for a quick night

Posted Feb 24, 2017
Hi I had to crash and sleep and I made a bad decision I found Roaches in the bathroom the Common areas were un clean with thrash bags around the thrash bin. Cheers
1 out of 5
by Gloria


Posted Feb 21, 2017 on Hotels
the staff was ok, and the location was good, but the room was gross, and we were bit by bed bugs, which of course, made our stay the worse.