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Reviews of Sheraton Suites Fort Lauderdale at Cypress Creek

3.5 out of 5
Sheraton Suites Fort Lauderdale at Cypress Creek
555 NW 62nd Street, Fort Lauderdale, FL

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 87 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Letisha

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on Apr 17, 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Janet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the lack of cleanness on the pool deck. There was gecco/lizzard droppings which was unavoidable to walk around, which got on our shoes. Would strongly recommend having a deck hand to be cleaning the walking area around the pool.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on Apr 15, 2024
Dear Janet,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

8/10 Good

Avalon

Liked: Staff & service
.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on Apr 15, 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

6/10 Okay

Dimas

Liked: Staff & service
Safe and quite
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on Apr 15, 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Letisha

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Ann-Guest Service Manager on Apr 11, 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Vernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right location. Great staff.
Stayed 3 nights in Apr 2024
Response from Ann-Guest Service Manager on Apr 10, 2024
Dear Vernice,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Jephthe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on Apr 10, 2024
Dear Jephthe,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Valeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the pool area stayed open until 10 like other Sheraton's.
Stayed 1 night in Mar 2024
Response from Ann-Guest Service Manager on Apr 10, 2024
Dear Valeen,Thank you for staying with us, we really appreciate your feedback.

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ann-Guest Service Manager on Apr 10, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 Excellent

Ana, Fort Lauderdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good service and fast.
Stayed 1 night in Apr 2024
Response from Ann-Guest Service Manager on Apr 10, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property have ample parking in a safe environment
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on Apr 3, 2024
Dear Godfrey, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 Good

Jernelle

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
how it said free breakfast but still end up paying for breakfast
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on Apr 2, 2024
Dear Jernelle,Thank you for staying with us, we really appreciate your feedback.

4/10 Poor

Munsoor

Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on Apr 2, 2024
Dear Munsoor,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Peyman, RICHMOND HILL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed but the property is too close to train tracks ....
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 28, 2024
Dear Peyman,Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 26, 2024
Dear Adam,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Que

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on Mar 26, 2024
Dear Que,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Vasif

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and really like the decor
Stayed 6 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 18, 2024
DearThank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Jagannath, Richmond

Traveled with family and small children
Liked: Staff & service, amenities
Looks like old rooms need some TLC. Especially carpet needs replaced with newer flooring which won’t smell!! Needs replacing better lavatory doors
Stayed 5 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 16, 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Santo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on Mar 16, 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like they are updating the rooms, our room was updated, clean and very comfortable. Friendly and very professional staff. All in all a great experience!
Stayed 1 night in Mar 2024
Response from Ann-Front Office Manager on Mar 14, 2024
Dear Diana, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service
A bit out dated, but the smell was great, staff were very helping, and the lobby was very tropical.
Stayed 4 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 13, 2024
Dear Brianna, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was very nice, continental breakfast would really be nice. Room was somewhat dated but clean. Staff was very friendly. Pool and hottub was awesome.
Stayed 8 nights in Feb 2024
Response from Ann-Front Office Manager on Mar 12, 2024
Dear Linda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

4/10 Poor

Katherine

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately I had a bad experience with this hotel that left me feeling unsafe. When I got there, the hotel didn’t have the room needed and set me up in a double instead (which was okay). But upon entering the room I could see it was noticeably dirty, with plenty of dirt in the corners that had never been vacuumed and furniture that was heavily beat up. There were also stains on the counter, and most of the lights were bent out of shape or broken. Lighting in the room was also pretty dim in general. They also put me in a room that had a ledge outside the window that someone could easily walk on to break into the room (it was the maintance space where the hvac units were), and also didn’t have a proper locking mechanism on the window. The secondary door to the bedroom didn’t have a lock and was hinged outward so that you couldn’t prop a chair underneath the handle to provide and extra level of security. The bathroom also did not have a lock, and was very poorly lit. My incidental holding fee was also $150, which is honestly pretty outrageous. Luckily I didn’t have this charge go through. I also had an uncomfortable experience where I was going to my room in the evening and one of the employees stopped mid walk and stared at me as I got out of the elevator and walked to my room that was nearby. Overall a really uncomfortable stay, and I would not recommend this hotel to anyone in the future (especially to women traveling on their own).
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 12, 2024
Dear Katherine, Hello my name is Ann and I am the Front Office Manager here at Sheraton Suites Fort Lauderdale at cypress Creek. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Once again thank you for staying with us and have a great day.

6/10 Okay

Mario Humberto

Traveled with family
Disliked: Amenities
Not worth the price, breakfast buffet very poor, not enough elevators, asked for room service, very expensive, food could be much better.
Stayed 2 nights in Mar 2024
Response from Ann-Front Office Manager on Mar 12, 2024
Dear Mario,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean. Elevators need maintenance. 1 and sometimes 2 down at the same time with 8 floors that was a problem.
Stayed 6 nights in Feb 2024
Response from Ann-Front Office Manager on Mar 4, 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Ann-Front Office Manager on Mar 5, 2024
Dear Andrew,Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Mar 4, 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 Excellent

Tulsiedeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 28, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

2/10 Terrible

Rocio

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was rude and lied about having rooms available. Many guest complained after check in time and magically rooms were available for all guest. Rooms were dirty. Towels and bed sheets had hair. When showering, water wet restroom floor and even carpet by the door. Everything felt old and upgrades are needed. Definitely do not recommend and will not ever stay here again.
Stayed 1 night in Feb 2024
Response from Ann-Front Office Manager on Feb 26, 2024
Dear Valued Guest, Hello my name is Ann and I am the Front Office Manager here at Sheraton Suites Fort Lauderdale at cypress Creek. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Once again thank you for staying with us and have a great day.

10/10 Excellent

Mayra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 23, 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 Excellent

CeCelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great visit
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 22, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 22, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for the interMiami game. Easy 20 min walk, very safe to the venue. The beds were ok, the shower never got very hot, the ac was 78 when I woke up my first morning and they fixed it quickly. Looks like it used to be a great place to stay now it’s just a place to stay. The one meal I did order from the food spot was great. Beers were over $10 before tip
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 22, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Monay

Liked: Cleanliness
Was not clear on breakfast dinning
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 16, 2024
Thank you for staying with us, we really appreciate your feedback.

6/10 Okay

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities
The area is noisy with lots of traffic from highway and planes overhead. The central interior courtyard is very cold. I should have packed a sweater.
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 13, 2024
Dear Valued Guest,We extend our apologies that we did not meet your expectations. Thank you for your feedback.

8/10 Good

Candace

Liked: Cleanliness, staff & service
Spacious rooms. Great staff. Too bad it’s beside the train tracks
Stayed 1 night in Feb 2024
Response from Ann-Front Office Manager on Feb 13, 2024
Dear Valued Guest, Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 Excellent

Dominique Beatty and Brandon

Traveled with family
Liked: Staff & service, amenities
Lovely pool and lobby ambiance
Stayed 5 nights in Jan 2024
Response from Ann-Front Office Manager on Feb 10, 2024
Dear Valued Guest,Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

6/10 Okay

Mary ann

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 7, 2024
Dear Valued Guest,We extend our apologies that we did not meet your expectations. Thank you for your feedback.

10/10 Excellent

Tami Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly,the food was delicious and the room was clean!!
Stayed 5 nights in Jan 2024
Response from Ann-Front Office Manager on Feb 7, 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself is excellent. It is not near anything
Stayed 3 nights in Feb 2024
Response from Ann-Front Office Manager on Feb 7, 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

4/10 Poor

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Room so disgusting stuff isn’t very nice either
Stayed 4 nights in Jan 2024
Response from Ann-Front Office Manager on Feb 7, 2024
Dear Valued Guest,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

10/10 Excellent

Brindisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the property for 2 nights and the stay was great alot of things in the vacinity!
Stayed 2 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 31, 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 Good

Sonja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ann-Front Office Manager on Jan 27, 2024
Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 27, 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 Good

Colleen

Traveled with family
Liked: Staff & service, amenities
The staff was great especially Roberto, Silvia and Michael. They were friendly and helpful. The carpet should be removed in the room since it seemed to hold a scent that wouldn’t go away. Overall for the time spent it was what I needed for my duration in FL.
Stayed 3 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 23, 2024
Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, luxury view.
Stayed 7 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 23, 2024
Thank you for staying with us, we really appreciate your feedback.

10/10 Excellent

Donna

Traveled with partner
Everything was excellent except the room furniture was a bit tired (Stain on one of the upholstered chairs. Service, comfort level, and food were very good.
Stayed 1 night in Jan 2024
Response from Ann-Front Office Manager on Jan 23, 2024
Thank you for staying with us, we really appreciate your feedback.

6/10 Okay

Lee

Disliked: Cleanliness
For a high end hotel it was just average.
Stayed 3 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 31, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Natella

Liked: Cleanliness, staff & service
It is very good place. I recommend it very strongly.
Stayed 3 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 23, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Ann-Front Office Manager on Jan 19, 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.