Ratings based on 2,050 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

I'll be back....

Posted Feb 7, 2017
I like this hotel.... stayed there twice and I will again....
Comment from Hotel Management
Feb 10, 2017 by Rene M., Hotel Management
Thank you very much for your comment. We are thrilled to hear that you enjoy staying with us. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach

Great Hotel

Posted Jan 30, 2017
Cons: Pillows for too soft for my taste
Staff was great, room was comfortable, the jetted tub was amazing.
Comment from Hotel Management
Feb 3, 2017 by Rene M., Hotel Management
Thank you for reviewing us Chris. We are glad to hear that you enjoyed our renovated suites, the jetted tub and your interaction with our team members. We appreciate your suggestion and I will share it with our management team for improvement. Come visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Awesome Visit

Posted Jan 29, 2017
Pros: Customer support and the Room Dinner was very good ... Great preparation
Cons: All was good to my satisfaction
Even though there was renovation taking place around the hotel, Noise was kept at a minimum, and the outside was very pleasing. Look forward to the completion.....
Comment from Hotel Management
Feb 3, 2017 by Rene M., Hotel Management
Thank you for your comment Mr. Theodore. It is very nice to hear that you enjoyed your interaction with our team members and your room dinner experience. We apologize for any discomfort during your stay and we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from paraguay

Great hotel

Posted Jan 28, 2017
Stayed for one night after 2 weeks in orlando. Close to sawgrass mall and nice surroundings. Only con was that construction was underway near or by the hotel and therefore noisy in the morning.
Comment from Hotel Management
Feb 3, 2017 by Rene M., Hotel Management
Thank you very much for your review. We are glad to hear that you had a pleasant stay with us. We apologize for the discomfort caused by the noise during the morning. Come visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ft lauderdale

Posted Jan 25, 2017
Nice bathroom, hotel staff was nice. Room was clean
Comment from Hotel Management
Jan 25, 2017 by Rene M., Hotel Management
Thank you very much for your review Ricquel. We are glad to hear that you enjoyed our renovated suites and your interaction with our team members. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Posted Jan 3, 2017
Pros: with beautiful and attractive decor from the entrance to the rooms
Cons: just fine. maybe more assistance at front desk
Location: very accessible to restaurants, movie theatre, mall and shopping plazas
i had a wonderful short stay. one night with two rooms shared with family and friends.
Comment from Hotel Management
Jan 6, 2017 by Rene M., Hotel Management
Thank you for your review! We are glad to hear that you enjoyed our decor and your stay with us. We appreciate your suggestions. We look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from VI

Convenient and close to all locations.

Posted Jan 1, 2017
Enjoyed my stay, clean room, helpful staff. Kids had fun. My only complaint would be that the breakfast be more comparable to other places that I have stayed. I have been in hotels with larger rooms and much more selections for breakfast like waffles, potatoes, etc. The members room for breakfast was small, convenient but small and you could not take the breakfast back to the room. Other hotels do better in this area.
Comment from Hotel Management
Jan 6, 2017 by Rene M., Hotel Management
Thank you very much for sharing your experience with us. We are glad to hear that you enjoyed your stay with us and that your kids had fun as well. We appreciate your suggestions and I will share them with our management team for improvement. We look forward to your next visit.
5 out of 5
Recommended
for Families
by A verified traveler from Florida

Great hotel find via Mystery Hotel/Expedia.

Posted Dec 25, 2016
Pros: The staff. My priority is to be treated with kindness & friendliness, and that they did.
Cons: Hmmm, I'm searching.... If I were to TRY and say that SOMETHING could be "improved" I could TRY and say the lighting in the parking lot.
Location: We don't live far, but far enough to take a hotel for IKEA/ Gingerbread house making, Cirque de Soleil Kurios& http://www.scandinavianfoodstore.com/
We have nothing bad to say about our experience. The entire stay was wonderful. The suite was fully stocked and everything spotlessly clean. The rooms were quiet and the beds comfortable. All of the staff was professional & friendly and immediately attentive. All of the guests were well mannered (even the children! Lol) and high class. It is in a great location, easy to get everywhere. I would, and have, recommend this hotel all. Thank you!
Comment from Hotel Management
Dec 30, 2016 by Rene M., Hotel Management
Thank you very much for taking the time to write such a detailed review Ms. Tina. We are so proud to hear that we exceeded your expectations and that you truly enjoyed your stay with us. We appreciate your suggestions and I will share them with our management team for improvement. Come visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Good Location

Posted Dec 20, 2016
Hotel is super comfortable and well located for shopping. Lots of dining opportunities . You will need a car. Hotel has free shuttle to nearby mall and Sawgrass Outlets. My sister really appreciated this. Walgreens in walking distance. Closest to Fort Lauderdale Airport.
Comment from Hotel Management
Dec 23, 2016 by Rene M., Hotel Management
Thank you very much Ms. Rose for your review. We are glad to hear that you had a wonderful time with us and that you and your sister enjoyed our amenities and services. Come visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Perfect location for the shopping malls

Posted Dec 17, 2016
Pros: Its location and ease of parking
Cons: A bellboy/porter
Location: Sawgrass mall
A porter to help with luggage would be appreciated
Comment from Hotel Management
Dec 23, 2016 by Rene M., Hotel Management
Thank you very much for sharing your review with us. Please accept our apologies for any discomfort. We have bellboys available to help you with your luggage and we are sorry we couldn't assist you at the moment of your check in or check out. We look forward to your next visit.