Ratings based on 1,924 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Bahamas

Nice Hotel!

Posted Jul 15, 2016
The hotel is very nice, from the check in period to the check out the staff was very friendly and helpful. They always greeted my family and I with a smile and ensured that we were enjoying our stay. We ordered a few packages and was not aware that there is fee for each package received, because we were not aware the front desk was so gracious enough to waive those fees for us! The room is VERY clean and spacious enough to fully relax! The beds are made of clouds how soft they are, the minute I laid in the bed it was as if my body was melting!! I fell asleep instantly! From the steaming hot and relaxing shower, to the unforgettable feeling of the bed, even down to the dark room shades that made you forget what time of day it was! My trip was amazing and VERY relaxing! I will always stay here when in town! Loved it!
Comment from Hotel Management
Jul 16, 2016 by Rene M., Hotel Management
Thank you for taking the time to share such a wonderful review of your experience with us. We are so proud to know that you truly enjoyed your stay. Our renovated suites are wonderful and our Sheraton Signature Beds are like heaven and we are glad you loved them. I will share your comment with our team members. We look forward to your next visit!
5 out of 5
by A verified traveler from FL

Posted Jul 1, 2016
Great location and great service...........................
Comment from Hotel Management
Jul 6, 2016 by Rene M., Hotel Management
Thank you so much for your comment. It is very nice to hear that you enjoyed staying with us. Come visit us again soon!
5 out of 5
by A verified traveler

Nice hotel for a whole family.

Posted May 13, 2016
Pros: There are a refrige, a microwave and two bottles of free drinking water in the room.
Location: This hotel is not far from the famous outlets.
We are two adults and a big kid, so we need a room can live three persons. Sheraton has a lot of one king bed and a sofa bed room. That's perfect to us.
Comment from Hotel Management
May 15, 2016 by Rene M., Hotel Management
Thank you for your feedback. It is great to read that you enjoyed our renovated suites and amenities. We look forward to your next visit!
4 out of 5
by A verified traveler from NY

Very nice place to be away from home.

Posted May 12, 2016
Welcoming atmosphere as you arrived, lobby is well appointed. Front desk staff make you feel welcome, very friendly and polite. The house keeping staff especially Analia was awesome. The front desk management was very helpful in resolving an issue I had with my credit card. I would definitely recommend this place and return for more vacation here. Lastly, Mother's day brunch was awesome, we just couldn't have enough.
Comment from Hotel Management
May 15, 2016 by Rene M., Hotel Management
Thank you for all your compliments Ms. Livi. We are delighted to read that you had a wonderful time with us. I will share your comment with our team and specially with Analia. We would love to welcome you back soon.
5 out of 5
by A verified traveler from Ottawa, Ontario Canada

Beautiful Hotel close to Shopping, Restaurants

Posted May 11, 2016
Pros: Everything - location, friendly helpful staff, cleanliness and very comfy bed. I also like having a fridge and microwave.
Cons: Nothing
Location: Hotel is close to airport, shopping malls, restaurants and grocery stores.
This is my second time staying at the Sheraton Suites. Excellent value for your money. Friendly staff, comfortable spacious suites with fridge and microwave. Nice comfy beds. This will be my 'home away from home' whenever I visit Ft Lauderdale, Florida.
Comment from Hotel Management
May 12, 2016 by Rene M., Hotel Management
Thank you for your kind words Rehana. We are happy to hear that you enjoy staying with us. I will share your compliments with our team. We would love to welcome you back soon.
4 out of 5
by A verified traveler

Posted Apr 21, 2016
Beds very comfortable, but sleeper sofa not. Room service, pretty good.
Comment from Hotel Management
Apr 29, 2016 by Rene M., Hotel Management
Thank you for sharing your experience. We are glad you enjoyed you stay with us. Please accept our apologies for the problem with our sofa bed. We hope you will consider Sheraton Suites Plantation again.
1 out of 5
by A verified traveler

Terrible Management and Customer Service

Posted Apr 19, 2016 on Hotels
During our stay, we had a very pregnant friend with us who needed to use the shuttle in order to avoid walking a long distance. Our destination was barely a mile's distance over the limit, and we had gotten approval to be driven despite it. We were grateful at the time for the accommodating customer service. That is, until we received a call from the manager of this hotel. He (very rudely) told us that he would not allow the shuttle to drive us, and when we told him we had already received permission to use the shuttle to accommodate our very pregnant friend, he threw his employee under the bus and blamed her for speaking out of turn. I feel really bad for the people who have to work under this man...we didn't push the issue any further since it was obvious he was going to take out his anger on his employee later. Despite the terrible customer service from the management of this hotel, the sheets in the bed were moldy. Half of the hotel looks to be deserted and condemned. And when we requested additional pillows (again to accommodate our pregnant friend), we received a snarky attitude. Save yourself the trouble and the pure shock from dealing with *terrible* customer service and find elsewhere to stay. You won't be troubled to find other hotels in this area...there are plenty.
5 out of 5
by A verified traveler

Excellent Hotel in good location

Posted Apr 18, 2016
Pros: Locatio
Cons: Restaurant Menu
Location: close to a major roads
Experience was excellent. Hotel staff very helpful. Room was great since sitting area was separate from the sleeping area in the room. As an alternative to the breakfast buffet, a menu was available, but the selection from the menu was very limited.
Comment from Hotel Management
Apr 19, 2016 by Rene M., Hotel Management
Thank you for your feedback Mr. Charlie. We are glad you enjoyed your stay with us and our renovated suites. Come visit us again soon!
4 out of 5
by Magaly

excellent

Posted Apr 16, 2016 on Hotels
it was a wonderful time
Comment from Hotel Management
Apr 19, 2016 by Rene, Hotel Management
Thank you for your feedback Ms. Magaly. Come visit us again soon!
5 out of 5
by dale

Posted Apr 13, 2016 on Hotels
Comment from Hotel Management
Apr 20, 2016 by Rene, Hotel Management
Thank you for your review Dale. We look forward to your next visit.