Outdoor pool, sun loungers

Reviews of Sonesta ES Suites Fort Lauderdale Plantation

3 out of 5
Sonesta ES Suites Fort Lauderdale Plantation
410 N Pine Island Rd, Plantation, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1011 reviews" "
Rating 8 - Good. 291 out of 1011 reviews" "
Rating 6 - Okay. 82 out of 1011 reviews" "
Rating 4 - Poor. 58 out of 1011 reviews" "
Rating 2 - Terrible. 51 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy Diana

Traveled with partner
Liked: Amenities
Staff was very friendly and responsive. The suite was clean and well stocked. Only tiny complaints were that the couch was uncomfortable (no support) and the room smelled a smidge like dog (dogs are welcome in this hotel). Otherwise, everything was great!
Stayed 5 nights in Mar 2024

10/10 Excellent

Juliet

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to come to Florida for a week, and this was the best way to do it. Having a full kitchen and living room area made it so comfortable for my bf and I. We were able to do laundry (which my only complaint, since it has an app that forces you to pay $10 at a time even though washer/dryer is advertised at $3 each). Otherwise I loved our specific room, parking was so convenient for it, and I would stay here again.
Stayed 8 nights in Mar 2024
Response from Genie on Mar 27, 2024
Hello Juliet,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 Good

Esther

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was work happening in the vicinity of the elevator and one was out of action, causing queues for the other elevator. One staff member at reception was fabulous, the other appeared rather disinterested. Breakfast was fine, but it was very disappointing to have to use plastic plates and cutlery, creating a huge amount of rubbish.
Stayed 1 night in Mar 2024
Response from Kheywood on Mar 25, 2024
Dear Esther,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Poor

Glenn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dump! Stay away! Reminded me of hotel From 1970’s. The rooms are suites with living room and kitchenette…most people who stay there are construction workers from out of town on long term projects.
Stayed 2 nights in Mar 2024
Response from Genie on Mar 23, 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team so that we can continue to improve.

8/10 Good

Odetta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean
Stayed 3 nights in Mar 2024
Response from Kheywood on Mar 18, 2024
Hello Odetta ,Thank you for the review. Your feedback is very important to us. Hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Mar 2024
Response from Genie on Mar 18, 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 Excellent

JOAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff not professional
Stayed 1 night in Mar 2024
Response from Genie on Mar 17, 2024
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

10/10 Excellent

Judith

Traveled with family
Liked: Amenities
The hotel and the suite was great. We enjoyed our stay there.
Stayed 2 nights in Mar 2024
Response from Genie on Mar 17, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Genie on Mar 17, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Pedro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Very conveniently located.
Stayed 3 nights in Mar 2024
Response from Kheywood on Mar 14, 2024
Dear Pedro ,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Frank, Casselman

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Sawgrass mall and good restaurants. Good hot breakfast. Room was clean and overall experience was pleasant.
Stayed 2 nights in Feb 2024
Response from Kheywood on Mar 13, 2024
Dear Frank,Thank you for the review . Feedback is important to us . Hope to see you again soon .

6/10 Okay

Lisa Marie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kheywood on Mar 13, 2024
Dear Lisa,Thank you for the review. Hope to see you again soon.

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice people. I love the area
Stayed 3 nights in Mar 2024
Response from Kheywood on Mar 11, 2024
Dear Ross ,Thank you for the review. Your feedback is very important to us . We look forward to seeing you again soon!

10/10 Excellent

LILLIAN

The breakfast is to late. We are out a 7am and the breakfast start a 7:30 am.
Stayed 1 night in Mar 2024
Response from Kheywood on Mar 11, 2024
Dear Lillian ,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Abigail Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and quiet. If you favor privacy and great accommodations, you will love this hotel.
Stayed 4 nights in Mar 2024
Response from Kheywood on Mar 10, 2024
Dear Abigail,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Mitshara

Stayed 5 nights in Jan 2024
Response from Genie on Mar 10, 2024
HELLO,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the area for a few reasons. It was a quiet area and felt safe. It was also central to shopping, events and beaches.
Stayed 6 nights in Feb 2024
Response from Kheywood on Mar 7, 2024
Dear Susan ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Quetell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was nice, rooms were clean. breakfast was very limited . You guys should offer more options . Staff was nice hotel is a bit outdated for the price . Could use an upgrade . But I enjoy my stay . Would recommend for large families. Kitchenette very convenient. Would stay again
Stayed 6 nights in Feb 2024
Response from Genie on Mar 6, 2024
We thank you for staying with Sonesta. We appreciate you for sharing this feedback with us. We are glad to forward these comments to property management and the renovation team to address these issues. We apologize for the current condition of the property, however, we invite you to return soon to witness the many improvements we are making. Warmest Regards,

10/10 Excellent

William

Traveled with partner
Liked: Amenities
The hotel was very nice.
Stayed 1 night in Mar 2024
Response from Genie on Mar 6, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Warmest Regards

8/10 Good

Chrishawn

Stayed 2 nights in Feb 2024
Response from Genie on Mar 23, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

4/10 Poor

MARIETTA

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Ine of two elevators have been out of order for 2 years. Had to walk down from 4th floor. Remodeling has created very small suites. Husekeeping every 7 days. Breakfast has been downgraded.
Stayed 6 nights in Feb 2024
Response from Kheywood on Mar 3, 2024
Hello Marietta,Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

8/10 Good

Ephraim, Nassau

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were limited, not considering persons with special dietary needs. The eggs were salty every morning.
Stayed 3 nights in Feb 2024
Response from Kheywood on Mar 1, 2024
Dear Ephraim ,Thank you for the review. Your feedback is important to us .We look forward to seeing you again soon!

8/10 Good

Mark Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is a bit tired and undergoing renovations. The gym was very small and poorly equipped (no smaller weights and several items were broken or missing). They also don’t do housekeeping on the rooms during your stay (just fresh towels on request). The one redeeming feature was the staff. They were very helpful, friendly and courteous.
Stayed 2 nights in Feb 2024
Response from Kheywood on Mar 1, 2024
Dear Mark,Thank you for the review. Your feedback is important to us. We look forward to seeing you again soon!

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, personable professional staff,
Stayed 2 nights in Feb 2024
Response from Kheywood on Feb 29, 2024
Dear Collin,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Kheywood on Feb 29, 2024
Hello Vincent Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Larry

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The one elevator was out of order and the other was painfully slow
Stayed 6 nights in Feb 2024
Response from Genie on Feb 28, 2024
Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation. It would be such a pleasure to welcome you back to our new and improved hotel! Warmest Regards,

6/10 Okay

Paul

Stayed 7 nights in Feb 2024
Response from Kheywood on Mar 21, 2024
Dear Paul ,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette in our room was nice even though we really didn’t use it much. The size of the room was nice
Stayed 2 nights in Feb 2024
Response from Kheywood on Feb 27, 2024
Dear Robin,Thank you for the review. Your feedback is important to us. We look forward to seeing you again soon!

6/10 Okay

Earle

Traveled with family
Conveniently located close to where I was attending a family wedding. The property appeared to be recovering from flooding; carpets were smelly on some floors. The coffee and juices were good but the rest of the breakfast items were terrible. Won’t stay there again.
Stayed 3 nights in Feb 2024
Response from Kheywood on Feb 26, 2024
Dear Earle,Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

8/10 Good

Yamilka

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Kheywood on Feb 27, 2024
Dear Yamika,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Filomena

Stayed 1 night in Feb 2024
Response from Kheywood on Mar 21, 2024
Dear Filomena ,Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

STEVEN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally I do not take the time write negative reviews but this hotel is one of the worst hotels i have stayed at, and i stay at 20 hotels per year. The pictures do not reflect the hotel other than the entryway. The building smells horrible, lights hanging off the ceilings in the hallways, the rooms are musty and partially cleaned when i checked in. Stayed for 5 nights and asked for room cleaning 3 times and was told it wasnt until the 7th day and that they wouldn't be able to clean my room until then even if i paid for it. On the 5th night i was able to get a few new towels so thats a positive! Overall the building lacks any sort of maintenance and shows extensive damage everywhere you turn from the neglect. I will say that it is located in a very nice area with plenty of good food and shopping around the area, and i will be back to the area again, but the hotel itself is one i will not be staying at again.
Stayed 6 nights in Feb 2024
Response from Kheywood on Feb 26, 2024
Hello Steven ,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy lovely accommodation
Stayed 1 night in Feb 2024
Response from Genie on Feb 24, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Warmest Regards,

6/10 Okay

Debra

Traveled with pets, Traveled with family
Found a cockroach in kitchen area, had water break problems fire alarm went off two mornings. Somehow double billed me for my stay. However the staff was wonderful and did their best to help fix things.
Stayed 4 nights in Feb 2024
Response from Kheywood on Feb 23, 2024
Dear Debra,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

8/10 Good

Hamidou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kheywood on Feb 22, 2024
Dear Hamidou,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast… and lots of restaurants close by !
Stayed 3 nights in Feb 2024
Response from Kheywood on Feb 18, 2024
Dear Richard ,Thank you for the review . Hope to see you again soon .

8/10 Good

Chantelle

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Genie on Feb 18, 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is one of the things that we try to maintain in our hotel. Hoping to see you again soon. Warmest Regards,

6/10 Okay

ANDREA, Mountain View

Liked: Cleanliness, staff & service
The staff was very nice and overall it was as expected. But the room had a very strong curry smell that did not fade. Getting charged for parking in a suburban location with a big parking lot was very unexpected and annoying. The parking fee was not high, but I have never been charged for parking anywhere in such setting and was bothered by it.
Stayed 1 night in Feb 2024
Response from Kheywood on Feb 15, 2024
Hello Andrea ,Thank you for the review. Your feedback is very important to us. We look forward to seeing you again soon!

10/10 Excellent

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Kheywood on Feb 15, 2024
Hello Yessica,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly people, clean and pleasant
Stayed 1 night in Feb 2024
Response from Kheywood on Feb 14, 2024
Dear Keith ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities
What a great experience staying at this hotel, from friendly personal, cleanliness of the rooms and property and all expectations for a very pleasant stay being met, it’s a facility we would use again.
Stayed 6 nights in Feb 2024
Response from Kheywood on Feb 14, 2024
Dear Keith ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

shanay

Stayed 4 nights in Feb 2024
Response from Kheywood on Mar 21, 2024
Dear Shanay,Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful even out by the pool area where there was a grill. I also love that they had a washroom and an exercise room
Stayed 4 nights in Feb 2024
Response from Kheywood on Feb 11, 2024
Dear Natasha ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Guillermo

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
The clerk was not friendly; she was in a bad mood. Bad for the Hotel because next time I will go for another one.
Stayed 1 night in Feb 2024
Response from Kheywood on Feb 11, 2024
Dear Guillermo,Thank you for the review. Your feedback is very important to us . We look forward to seeing you again soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff was amazing and the service impeccable!
Stayed 3 nights in Feb 2024
Response from Genie on Feb 10, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

4/10 Poor

Lester

Traveled with family
Disliked: Amenities, property conditions & facilities
Had no clue there was a charge for parking, also thought laundry was free. One elevator is insane. Besides that, central location is a plus and everything else was sub-par/ average…..
Stayed 3 nights in Feb 2024
Response from Genie on Feb 5, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Fort Lauderdale Plantation. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations when you stayed with us. Please let us know what happened with your stay with us that didn’t meet your expectations. Please, when you stay with us if the room does not meet your standards call down and the front desk or management will be sure that your standards are met. We want you to be as comfortable as possible. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Warmest Regards,

6/10 Okay

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Well, the positives are it's clean, and in a convenient location. The negatives are: the hotel is screaming to be renovated. The refrigerator makes a loud vacuum cleaner like sound, twice a day. The toilet has to be flushed twice. The elevator has a very loud squeak like noice, and takes forever to go from floor to floor. But, the price is very competitive.
Stayed 2 nights in Feb 2024
Response from Genie on Feb 5, 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Fort Lauderdale Plantation. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations when you stayed with us. Please let us know what happened with your stay with us that didn’t meet your expectations. Please, when you stay with us if the room does not meet your standards call down and the front desk or management will be sure that your standards are met. We want you to be as comfortable as possible. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Warmest Regards,

10/10 Excellent

Andrew, Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Genie on Feb 5, 2024
I'm glad to hear that you had an overall positive experience at the hotel and that your stay went smoothly from checking in. If you have any feedback or suggestions for the hotel, you might consider sharing your thoughts with them to help them improve their communication with guests. Nevertheless, it's great to know that aside from this issue, you had a pleasant stay. If you have any more thoughts or questions about your trip, feel free to share, and I'll be happy to assist further.Warmest Regards,

8/10 Good

Warren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The garbage can in the kitchen was not emptied prior to our check in, but they were very apologetic and had it emptied immediately. That along with a long line at check in, contributed to a lower score. But, the room is well appointed, so I'm very happy about that.
Stayed 1 night in Feb 2024
Response from Genie on Feb 4, 2024
We are glad you had an overall positive experience at the hotel and that your stay went smoothly from checking in. Again we are sorry for the mishaps with the garbage and the long line. If you have any feedback or suggestions for the hotel, you might consider sharing your thoughts to help them improve their communication with guests. Nevertheless, it's great to know that aside from this issue, you had a pleasant stay. Feel free to share any more thoughts or questions about your trip; I'll be happy to assist further.Warmest Regards,

10/10 Excellent

silian

Liked: Cleanliness, staff & service, property conditions & facilities
but in the room, you can hear the noise from the corridor.
Stayed 2 nights in Jan 2024
Response from Genie on Feb 4, 2024
I'm glad to hear that you had an overall positive experience at the hotel and that your stay went smoothly from checking in. If you have any feedback or suggestions for the hotel, you might consider sharing your thoughts with them to help them improve their communication with guests. Nevertheless, it's great to know that aside from this issue, you had a pleasant stay. If you have any more thoughts or questions about your trip, feel free to share, and I'll be happy to assist further.Warmest Regards,