Great for families
Posted Apr 18, 2017
Hotel staff was excellent and made every effort to make up for what the hotel is lacking. We rented a 2 bedroom suite which was very convenient for our family of five . The bathrooms definitely need updated , the addition of an exhaust fan would definitely be helpful as the bathroom had a consistent smell of sewage in the toilet closet . Housecleaning staff was terrible . Had to call every single day for adequate towels for our family of 5 as only 2 sets were given daily despite my request at check in . I don't think the bathroom was cleaned or the carpet vacuumed once during our entire stay . The kitchenette was not stocked with enough glasses or silverware for more than 2 , appeared as a weak effort to provide for guests. The pool was definitely not clean & beach towels were more like bath towels - very small & worn & it was difficult to have fresh towels daily as they often weren't available . The hotel breakfast was a nice convenience & the staff member who worked there daily went above & beyond waiting on my family & other guests . My girls looked forward to seeing her every morning , she was so pleasant .
Comment from Hotel Management
Apr 21, 2017 by Adam, Hotel Management
Good afternoon AGM,
I want to thank you for your feedback from your recent stay with us. I sincerely apologize for the multiple issues in the room you had during your stay. We pride ourselves on providing a clean welcoming environment for all our guests and we have fallen short of that with the room quality. I do thank you for the wonderful comments of the staff and very excited to hear they all went above and beyond for you and your family. If your travels do bring you back our way we would love the opportunity to surpass your expectations and really show you it was an isolated incident.
Thank you again for your feedback and for staying with us here at the TownePlace Suites Ft. Lauderdale West.
Adam W - Operations Manager