Nice Lobby shame about the rest.
Posted Apr 14, 2017
Oh my oh my. I have travelled throughout the US and normally you get what you pay for. I have no problem staying in a 30$ a night motel but the Universal Palm hotel was a massive disappointment . The images suggest a really nice venue and on first walking in to the hotel the impression is that the hotel ,more or less, matches the 95$ a night ( without breakfast) fee,but on walking into the hotel rooms area one realises... this was a big mistake.
The back stair area when walking up to the rooms is just short of squalid. The rooms next to the very busy highway are beyond noisy,(the fact that a national freight train line is about 50m from the hotel adds to the noise... and the train drivers sound the horn every 20 minutes through the night).
The drug deals going on next to the pool and the stairwells were interesting to watch ( the whole hotel is open people being easily able to walk off the street... which they do). Again I make reference to 30$ a night motels... for 30$ you expect drug deals etc.
As for the rooms, they were satisfactory, a little tired but clean.
To conclude. The absolute maximum that I would expect to may for a room in this hotel would be 60$ in high season.
I would not recommend it as a venue for a single woman or family, even though there were several families using the hotel.
The images certainly do not reflect the current quality of the hotel. there is also a massively annoying charge for the safe box even if you don't use it. AVOID
Comment from Hotel Management
Apr 17, 2017 by Marion T., Hotel Management
First of all, we would like to thank you for taking the time to evaluate us on Expedia. We are sincerely sorry to know that your experience with us has not met your expectations. We would like to let you know that the comments of our customers are really important to us. Many of our guests appreciate our location because of our proximity to major highways. Indeed, there is a train running behind the hotel, some of our guests don’t mind the noise, some others find it more disturbing. Unfortunately, it is a situation that is out of our control. We are sorry for any inconvenience encountered during your stay. Moreover, our clients’ safety is a priority, we are sorry if you were under the impression that someone could be in danger in our establishment. That is not the case, and we have several security measures put in place to assure everyone’s safety. Families are absolutely welcome in our hotel, and should feel like it too! As for the safe box, the $2 fees are always included in the price of your room, since it is a service that is a part of every room. Best regards, Marion T.