Confusing Beach Hotel
Posted Mar 29, 2017
The W is a little confusing when you first arrive as they don't have a traditional entrance and you have to use multiple elevators to gain access to your room. The rooms are a little noisy from both adjoining and hallway noise a bit more than expected from a hotel of this caliber. The $55 million renovation seems to be new carpet, paint, and a new pool deck, we didn't notice much else. The multiple elevator situation and the constant use of your room key to get around the hotel, elevator and public area doors, makes for a pain especially when you are in your bathing suit and have to keep your key with you at all times as this is a beach front hotel. Still undecided if we will return this was our second attempt. We had a rough check in but the front desk did alleviate the situation. Beach chairs were included in the daily resort fee a big plus compared to some other hotels nearby.
Comment from Hotel Management
Mar 30, 2017 by Haley D., Hotel Management
Thank you for your review. Looks like you got to enjoy our $55 million dollar renovation that includes a completely new ground level welcome experience, Welcome Desk, Living Room & Living Room Terrace, Sushi Bar and of course all of our guest rooms with floor to ceiling redesigns. We hope you also got to experience our 24/7 FIT Gym, beach bikes, beach lounge chairs & umbrella and bootcamp and yoga classes on the beach - all included as part of our resort fee. We hope you visit us again real soon.
All the best,