Property under significant renovation
Posted Oct 10, 2016
While there appears to be a notice about the renovations posted on Expedia.com, the notice is only visible towards the bottom of the page. I did not see the notice when I booked the reservation. Given the extent of the renovations at the property, that notice should be much more prominantly displayed. I think there should also be a follow up email or phone call made to guests right after a reservation is made to alert guests about the renovation.
More importantly, regardless of any disclosure on Expedia's website, the gallary of photos on Expedia contains images of the hotel lobby and other features of the hotel which misrepresent the current condition of the property. I scrolled through these photos at the time I booked my reservation, and based my reservation on these beautiful photos. I was very disappointed when I arrived at the hotel to learn that the property looked nothing like the images on Expedia. During the renovations, the non-conforming photos should be removed from Expedia and any other booking websites.
In short, I would not have booked at this hotel had the photos reflected the current condition of the property. I do not feel that the current condition of this property justifies the rate charged, which is not competitive with other area hotels that aren't under renovation.
Separately, I take issue with a $36.00 daily charge for valet parking when most of the time when I called down for my vehicle, the valet personnel declined to pull the vehicle u
Comment from Hotel Management
Oct 20, 2016 by Haley D, Hotel Management
Thank you for your feedback. We appreciate you bringing these concerns to our attention so we can share with the appropriate departments to improve the guest experience. In regards to valet, our parking charges are in line with luxury properties along Fort Lauderdale Beach. We do hope to welcome you back after we reveal our restyle so you can enjoy the newly elevated W Fort Lauderdale experience.
All the best,