Posted Feb 1, 2016
Saw a rating of 4 stars for this hotel on TripAdvisor, and the pictures of the room / hotel were very nice so booked it. Great to have the underground parking - the front staff were excellent - very efficient, friendly and helpful. It was the room that was disappointing. Both sinks were slow to drain (partially plugged) - the shower curtain was ripped, the toilet seat lid was partially pulled off. The room was a bit dated. Clean though. There were 3 adults booked to stay in the room and there was only towelling for 2. Shouldn't have to phone and request more linens when it was booked as 3 adults.
Comment from Hotel Management
Mar 12, 2016 by Nuwan E, Hotel Management
Thanks for your review. I'm very sorry to hear about the drainage and towel issues during your stay. We value this sort of feedback as by sharing it with our team we can work towards improvement & get issues resolved.