Ratings based on 17 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Ab

Nice hotel in a good location.

Posted Feb 9, 2017
Easy check in and the underground parking was a huge bonus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2016
It is a great little hotel I got a two bedroom suite, three tv's. Breakfast is a very simple toast muffins cereal.
Comment from Hotel Management
Nov 21, 2016 by Omnia Assal, Hotel Management
thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Kind regards, Omnia Assal General Manager
2 out of 5
by A verified traveler from fort mcmurray

Room looked like it was still under construction.

Posted Oct 17, 2016
There was no tv in the living room and in the kitchen the microwave looked like it was torn out of the wall
Comment from Hotel Management
Nov 21, 2016 by Omnia Assal, Hotel Management
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Kind Regards, Omnia Assal General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Posted Oct 16, 2016
Good hotel close to the college Was hoping for a washer dryer insuite. FULLY equipped other than that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2016
Pros: Awesome staff. The rooms are apartment style and offered privacy, two bedroom, two washroom suite, living space as well as kitchenette.
Cons: Small, hard beds.
Location: Located downtown, food choices within walking distance, liquor store very close. Shopping nearby
Lots of room, clean and the staff were awesome. Bed was small and hard. Breakfast was limited. Close to downtown core, within walking distance for food/liquor and shopping. Love the social area, need to get some wine.
Comment from Hotel Management
Nov 21, 2016 by Omnia Assal, Hotel Management
Thank you for taking the time to write us regarding your recent stay. I am glad you found everything to your liking. We have an excellent team here that strive for excellence in customer service. We look forward to welcoming you back to the Sheraton Cavalier in the future. Omnia Assal General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place with great staff!

Posted Oct 7, 2016
Pros: Separate bedroom was a bonus. Very clean place with daily room service. Staff is exceptionally welcoming and polite.
Cons: Lack of gym which was not a real big issue as the staff recommended me two sport centers nearby.
Location: Close to downtown, grocery store and other shopping.
Comment from Hotel Management
Nov 21, 2016 by Omnia Assal, Hotel Management
Thank you for taking the time to post your comments on Expedia. On behalf of our entire staff at Platinum Hotel by LIAM we thank you for your business. It's so great to hear that you were so well taken care of during your stay with us. I will pass along your review to our associates they will appreciate your positive feedback. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to Fort McMurray! Omnia Assal | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2016
Very friendly and helpful staff. Will stay there when I come back to Fort McMurray.
Comment from Hotel Management
Nov 21, 2016 by Omnia Assal, Hotel Management
Thank you for taking the time to post your comments on Expedia. On behalf of our entire staff at Platinum Hotel by LIAM we thank you for your business. It's so great to hear that you were so well taken care of during your stay with us. I will pass along your review to our associates they will appreciate your positive feedback. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to Fort McMurray! Omnia Assal | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Aug 6, 2016
Nice and quiet extended stay. Good kitchenette features, comfortable bed etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort St John .BC

Nice hotel close to down town.

Posted Jul 23, 2016
Not great parking if you own a large vehicle , and the complimentary breakfast falls a little short. Other than that it was a good hotel to stay in.
2 out of 5
by A verified traveler

Not my favourite hotel. Unorganized layout

Posted Jul 22, 2016
This hotel has a decent location that's about it. The parking lot for the lobby is very small and confusing you have to go up a flight of stairs just to get to the lobby. Then they might tell you that you have to drive three blocks away to get to your room meanwhile you already dragged your bags up there. Underground parking is difficult to access as you have to phone them because they don't give you a key card to access it. The "residences" are the accommodations three blocks away and are very narrow and Uncomfortable. Never felt this passionately about hotel in a good or a bad way. This hotel got to me I guess... In a bad way. Good luck everyone.