Nice hotel...room in need of repair
Posted Aug 18, 2015
First impressions were good. Roomy hotel room with queen sized bed and hide a bed. Staff were friendly and the place was clean. However, in our room, the air conditioner made a weird loud pulsating noise every few hours, for several minutes, loud enough to wake us from our sleep. The bathroom door lock did not work and the toilet took a very long time to re-fill, necessitating waits of about 5 minutes between uses. When we complained about the air conditioner upon check out the staff person said, "Oh okay" like it was no big deal. However, she did say as we left that she would ask someone to check into it. So hopefully the next guest will have a better experience.
Comment from Hotel Management
Oct 15, 2015 by Patricia M, Hotel Management
Thank you for sharing your comments. We are disappointed that your stay was anything less than super. We will share your feedback with our team to ensure this doesn't happen to another guest. We hope to give us another opportunity to have a super stay the next time you visit the Fort McMurray area.