Ratings based on 51 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and quiet place to stay

Posted Jan 9, 2017
Check in quick quiet night easy access great parking
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, comfortable no-frills hotel

Posted Dec 23, 2016
Nice, comfortable no-frills hotel. Close to a major highway as well as food. Clean facility, included breakfast is a nice perk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet

Posted Oct 17, 2016
It was a great stay clean and friendly stuff great breakfast
Comment from Hotel Management
Nov 3, 2016 by JD, Hotel Management
Thank you for your kind review of our hotel. We appreciate your comments as they certainly help us in improving our service and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Saskatchewan, AB

Posted Aug 29, 2016
nice hotel, staff friendly and inviting. Understandable some amenities not available like restaurant due to fire. My only tiny complaint is 3 towels/room policy but there was 4 of us. One housekeeper said sorry only allowed 3, but another gave me 4 when I asked. Other then that would stay there again. Breakfast selection also very good!
Comment from Hotel Management
Aug 29, 2016 by Joan, Front Office Manager, Hotel Management
Dear Lola, Thank you very much for taking the time to write your detailed review. Thank you for mentioning the friendly staff and the nice hotel. For any request, we would suggest to contact directly the Front Desk as we would be pleased to help you with any assistance you need. We will talk to our staff to make sure that this will not happen again! Again, thank you for posting your feedback. We are looking forward to your next visit. Best regards.
3 out of 5
by A verified traveler from Calgary

Back once again to give it another try.

Posted Aug 19, 2016
Cons: Add some color to the room and get rid of the low voltage lights. I couldn't even read a book in the room.
Fort McMurray has had a devastating summer. I had used this facility back in March 2016 and found the room dark and uninviting. I had placed a remark on this site after that visit indicating it could use better lighting in the room. Nothing had changed. They are basic rooms that are really not that inviting to stay in.
Comment from Hotel Management
Aug 29, 2016 by JD, Hotel Management
We appreciate your feedback and your comment about our lighting. You are most certainly right about our devastating summer. We had quite a few projects lined up and one of them was the lighting system in our guestrooms which we are planning to change all into LED's. Said projects have been pushed back. When all the restoration work is done, we shall get on to them as soon as we can. Thank you for your review and for giving us another try.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel unfortunate circumstances

Posted Aug 11, 2016
Pros: Room was clean and comfortable
Lounge and gym were closed due to unforeseen circumstances. construction and repair happened early morning on first two days of stay. Room was very clean, comfortable and staff was excellent. Would stay again confirming lounge and gym were open.
Comment from Hotel Management
Aug 15, 2016 by Joan Ajero, Front Office Manager, Hotel Management
Dear Guest, Thank you for taking the time to post you feedback after your stay. We are happy that everything was fine beside the renovation. We are looking forward to your next visit. All the best.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel. Close to downtown

Posted Aug 8, 2016
Staff are very accommodating. They do their tasks beyond their call of duty.
Comment from Hotel Management
Aug 8, 2016 by JD Girado, Hotel Management
Hi Dan. Thank you for your feedback on your recent stay with us. We will share your comments with our team so we can be continually inspired to provide warm and caring service to all out valued guests like yourself. We hope to be welcoming you back soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything I needed

Posted Apr 11, 2016
I was very pleased with everything starting with the friendly front desk staff to the great room and the continental breakfast will definitely stay here again in the future I will also tell others about this hotel great place close to everything I don't know what else to tell you
Comment from Hotel Management
Aug 29, 2016 by Joan, Front Office Manager, Hotel Management
Dear Guest, Thank you so much for your kind feed back! We are happy to hear that you enjoyed your stay with us! And most of all thank you for recommending our Hotel to your Family and friends, which is very important for us!
5 out of 5
Recommended
for Everyone
by A verified traveler from wetaskiwin

Great place

Posted Sep 13, 2015
I don't have anything negative to say. The room was nice, staff were great, breakfast was delicious 😊
Comment from Hotel Management
Nov 3, 2016 by JD, Hotel Management
Thank you for your kind review. We are glad to know you enjoyed the room, breakfast and the service provided to you by our team. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coquitlam, B.B.

Perfect Saturday night in Fort McMurray.

Posted Sep 3, 2015
Hotel staff was very friendly and helpful, especially the hotel manager on the day we checked out. The room was fantastic. Although I did not have the continental breakfast, it looked very good and had an assortment of breads, fruit, coffee, and juices. I wish our hotels in Valemount and Drumhellergrad had been as nice. My only quibble was that I wish the hotel staff had told us that the tap water in Fort McMurray is not the best for drinking when I checked in.