There is better out there
Posted Oct 15, 2016
We arrived to our room and went down within 5-10 minutes to tell clerk room had a chemical odor and wished to see an alternate. Was told because we were up there too long (??? 10 MINUTES!?) we had to accept the room.
I thought she was kidding but told us it was her manager's policy... so we were stuck.
on the 2nd day I told the manager our sheets have not been changed - never did they do it even after 4 days during our stay.
They did not have a fridge or microwavbe as stated in the description.
They did not replace towels - just took the used ones out and left us with the rest.
Did not re-fill the coffee packs in the room after the first day etc
They don't clean the sheets very well - stains of blood, hair etc
Overall the room was gross and we were thankful we spent most of the time OUT of that place during our visit to the area.
I could go on about all the reasons NOT to stay here but it's a lengthy list of problems this place has so I'll just say it was one one of the WORSE hotel experienced we've had in many years and will not repeat.
Comment from Hotel Management
Oct 25, 2016 by email@example.com, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We apologize for the condition of the room and attitude of the staff. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.