Could have been better
Posted Apr 2, 2016
Picked this hotel because it was the only one with two separate bedrooms in the same suite. The layoout was exactly what we were looking for and worked well. Beds appeared clean. Found one lamp with no bulb, asked staff to supply one, never happened. Continental breakfast was supposed to be complimentary, there was none. Rooms had coffeemakers, there was no coffee for them. No soap for washing dishes, had to wash with hot water. Dishwasher didn't work, and there was no powder or soap for that. There was no working WIFI in hotel, and they didn't know what the problem was.Staff didn't clean room for the four days we were there. We had to ask for change of towels and toilet paper. Hallway rugs were stained and worn through in spots. What could have been a good stay, was dampened a little bit. Looking for money back.
Comment from Hotel Management
Apr 12, 2016 by GM, Hotel Management
Good Evening Earl~
Thank You for staying at the Allure Suites. This Hotel prides itself on the 'Suite' layout in ALL the rooms...which includes a Full Kitchen in both the One and Two Bedroom Suites thus for not offering Continental Breakfast. Management was not made aware during Your Stay of the need for coffee/dish soap/non-working dishwasher and would have rectified these issues if had known ASAP or would have given the option of another available Suite. Thank You for returning the 'Router' that was used in Your Suite during the Stay (minus the last hours during the evening prior to your departure). Housekeeping is available upon request along with towels/toilet paper readily available anytime - 24/7.
We do hope You consider staying at the Allure Suites again in the Future and You will be given VIP Treatment.