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Reviews of Candlewood Suites Ft Myers I-75, an IHG Hotel

2.5 out of 5
Candlewood Suites Ft Myers I-75, an IHG Hotel
Fort Myers, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 268 out of 661 reviews" "
Rating 8 - Good. 221 out of 661 reviews" "
Rating 6 - Okay. 77 out of 661 reviews" "
Rating 4 - Poor. 43 out of 661 reviews" "
Rating 2 - Terrible. 52 out of 661 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location. It is quiet and convenient. Close to shopping center.
Stayed 1 night in Nov 2023

4/10 Poor

Terry

Disliked: Cleanliness, amenities, property conditions & facilities
Needs to upgrade furniture bathroom needs upgrade
Stayed 7 nights in Nov 2023

2/10 Terrible

Gwynn

Traveled with partner
Disliked: Amenities, property conditions & facilities
Low water pressure in shower and laundry areas. Multiple attempts to fix problem. No hot water in areas of the hotel. 2 of the 3 washers took 60 minutes to fill for wash cycle then another 60 minutes to rinse. 2 of 3 dryers took over 2 hours to dry clothes. Left multiple messages to speak with manager but never received call from management regarding issues!! The evening maintenance man tried multiple times to fix issue. Had to go to salon to have hair washed because not enough pressure to wash shampoo and conditioner from long hair. Offered another room which had the same issues. Toilets required multiple flushes (up to 7 times) in order to clear out all the waste. Traffic at this area is absolutely horrendous!!!!(This isn’t something they can can control but be prepared.) STAY SOMEWHERE ELSE!!!!!!!
Stayed 13 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. And it was nice and quite.
Stayed 5 nights in Oct 2023

8/10 Good

Holly

Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

BRAD

Business traveler
Disliked: Property conditions & facilities
Needs maintenance
Plumbing was poor and TV monitor was shrunk with nobody able to fix it
Stayed 2 nights in Oct 2023

6/10 Okay

Kristy

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023

10/10 Excellent

SHANIQUA

Stayed 1 night in Sep 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jul 2023

2/10 Terrible

Windolyn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should bot have booked rooms uner these conditions
No running water air conditioner doesn't work eoom does have a phone
Stayed 1 night in Jul 2023

4/10 Poor

gerald

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches! Seen daily. TV way too small for room. Window screen torn. Room given is not close to what we wanted. No alternative.
Stayed 9 nights in May 2023

2/10 Terrible

Eryka

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the full size fridge with icemaker. The hotel property has a lending cabinet that has waffle makers, toaster ovens, and even large crockpots for guests to borrow. They have full size washers and dryers for free use to guests and gas grills in the pool area for guests to use as well. I have no idea why the property details say that people who live within 70 miles cant rent a room because i did. The staff were very helpful and the hotel was very clean.

2/10 Terrible

Adalberto

Traveled with family
Disliked: Staff & service
Stayed 2 nights in May 2023

4/10 Poor

Alexander

Business traveler
Liked: Room comfort
Stayed 1 night in Apr 2023

6/10 Okay

william

Traveled with family
Liked: Property conditions & facilities
Just ok
Just ok room seemed a little worse for ware toilet never stopped running when using shower shower handle was squirting water everywhere only stayed 1 night
Stayed 1 night in Apr 2023

10/10 Excellent

Jeri, Greenwood

Stayed 1 night in Apr 2023

10/10 Excellent

Daniel E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was not attentive. Was given keys for an occupied room. there was no phone communication between room and front desk. room was cold but could not control the room temperature . was told to disconnect air conditioning unit.
Stayed 1 night in Mar 2023
Response from Kelsey on Mar 25, 2023
We apologize for the issues you experienced during your stay. We appreciate you leaving a comment, we use these to fine tune our operations to ensure a similar situation does not occur in the future. We hope you give us the opportunity to serve you again in the future in the hopes we can exceed your expectations.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend in Fort Myers
easy check in. Amazing room ,the bed was very comfortable. We had a fun evening with family at Top Golf close by.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 25, 2023
Glad you had a pleasant experience! We hope to see you back!

10/10 Excellent

Tracie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Located next to I75 for easy access to next destination without hassle/traffic.
Stayed 1 night in Mar 2023
Response from Kelsey on Mar 25, 2023
Thank you for leaving a review! We hope to see you back soon!

10/10 Excellent

Nancy

Stayed 3 nights in Mar 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. The staff was kind. A bit of fairly quiet partying outside the front door. Evening staff include, but not overwhelmingly noisy or rowdy. ice machine in refrigerator does not work, at least in my room and in another persons room, so we got ice at the front desk. loved the free washing machine and dryer. sadly, the worst part of this stay was something they have no control over, the traffic and road construction near the hotel. Overall, I would stay here again, and recommend it to others with the understanding of these conditions.
Stayed 2 nights in Mar 2023
Response from Kelsey on Mar 13, 2023
Thank you for taking the time to leave us a review. We are glad to hear you had a positive experience. We hope to see you again in the future!

8/10 Good

Michael, naperville

Traveled with family
Liked: Cleanliness, staff & service
Clean, nice staff
Stayed 2 nights in Feb 2023
Response from General Manager on Mar 6, 2023
Thank you for taking the time to leave us a review, We hope to see you back at our hotel

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball
Stayed 5 nights in Feb 2023
Response from General Manager on Mar 6, 2023
Thank you for taking the time to leave us a review. We hope you had a pleasurable experience and hope to see you back at our hotel.

8/10 Good

Jane

Stayed 1 night in Feb 2023
Response from General Manager on Mar 13, 2023
Thank you for taking the time to leave us a review! We hope to have the opportunity to serve you in the future.

2/10 Terrible

Tricia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from General Manager on Jan 16, 2023
We appreciate your feedback and would love the opportunity to discuss your stay and how we can improve. Please send us a direct message through your reservation portal.Thank you

8/10 Good

Francisco a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on Mar 6, 2023
We appreciate you taking the time to leave us a review!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Deborah

Liked: Staff & service, room comfort
Over priced
Very pricey for what you get. Hotel needs updating. There was few options for drinks. Room had an odd odor about it. This is more of a $99/night accommodations. Saw a roach on our last day. TV remote didn’t work so essentially the TV didn’t work and the motor on the vent fan kept humming all night. Water in shower never got hot. No towel racks in bathroom, just one hook. No hair dryer. Bed was comfortable.
Stayed 1 night in Dec 2022

2/10 Terrible

Kaitlin

Traveled with group
Disliked: Property conditions & facilities
Avoid! Avoid! Avoid!
They cancelled our reservation and then made us pay an extra $50 dollars to get our room. The front desk worker was an absolute creep. He put us in a one-bed room, even though we payed for a two, and was upset when we came back down and asked for the two bed that we had payed for. The one-bed room also had no towels and someone else’s trash in the room. Our new room had something vomit like in the trash can when we went looking for a trash bag. The shower did not heat up and black clumps fell out of the shower head as you used it.
Stayed 1 night in Dec 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

10/10 Excellent

Veronica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised to have a full kitchen.
Stayed 1 night in Nov 2022

6/10 Okay

Marilyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was not very inviting. Staff was overwhelmed because of hurricane.
Stayed 2 nights in Nov 2022

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second review for the property since I have stayed here 2 times and as before, it’s a hidden gem! Thank you for keeping the hotel so clean and organized!
Stayed 1 night in Sep 2022

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
An unexpected stay in Ft Myers led Me To this property. It was super easy to get to from I75, lots of parking, close to everything, was super comfortable, had plenty of hot water! I couldn’t ask for more especially at the price point! I will be using this property for when ever I have to stay in town
Stayed 1 night in Sep 2022

8/10 Good

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great kitchen set-up!
When you walk into the hotel it smells amazing like aloe vera lotion. Check in was fine, we had an issue with our first room on the second night so they switched us over to a room on the second floor. Much more content after being moved to a better unit, much better climate control system and a cleaner kitchen. The service was also very nice, all the staff were very courteous and accommodating to our needs. The laundry facility was quite handy and the machines worked really well. Parking was a little tough, I wasn’t used to staying at a hotel where the police drive in the parking lot frequently, some shady cars are also in the lot, so finding the correct spot to park is key at this specific property. Convenience store in the hotel was quite handy, always well stocked and lots of options. There is a gym and a pool although we didn’t use either, others were content using them. No this isn’t a luxury hotel, it’s an extended stay hotel, so don’t mistake it with Hilton or Sheraton. I’d recommend if you need a hotel with a kitchen and a decent size bathroom.
Stayed 5 nights in Sep 2022

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Water leak and no new room
Stayed 1 night in Sep 2022

8/10 Good

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was unfriendly. Except for the gentleman who checked me in, no other staff member would even acknowledge me.
Stayed 4 nights in Aug 2022

2/10 Terrible

Robert

Business traveler
Disliked: Staff & service, property conditions & facilities
Too hot to sleep
Each time l stay there air-conditioning does not work it's like they have control of the temperature in the room comes on but will not stay on make the room very uncomfortable
Stayed 1 night in Jul 2022

2/10 Terrible

Robert

Disliked: Staff & service, room comfort
Trying to save on there electric bill.
3rd time stay here 3rd time having air-conditioning problems in the room you come and get settled in than you have to move all your stuff will not get my money again!!!
Stayed 1 night in Jul 2022

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
Could not sleep to hot
Ac went out in my room they did nothing about it
Stayed 1 night in Jul 2022