A COMPLETE DISASTER AND DISAPPOINTMENT
Posted Mar 30, 2016 on Hotels
It was absolutely horrible. The lobby and the room had a distinct "odor" that wasn't pleasant. The "breakfast" consisted of all carbs: Waffle, bread and danish. There were no eggs, meat, yogurt or fruit. The vending machines with cold drinks did not work and took my money. It is located in an industrial area and was very loud. There were roofers working next door at the U-haul that were yelling and whistling at me as I walked through the parking lot. When I went to the pool to relax after a day of meetings, there were contractors working around the pool with chainsaws, cutting down trees! This was at 4:30 pm. At that time I went to the front desk to say I was checking out and did not want to stay the remaining 2 nights for the above reasons. The hotel employee informed me that I could not have a refund for the current night (which I had not yet stayed over for) because I would have had to have checked out at 11 am that day. (Which would have been impossible since I was in meetings.) I was only going to be refunded for the next day. (So only 1 out of 3 would be refunded.) I called hotels.com, thankfully they assisted me with getting a refund for 2 nights. So I paid for the night I had already stayed. I checked out and went to a better hotel and area. "Best Western Airport Inn" - it was great!!!