Exterior

Reviews of Homewood Suites by Hilton Fort Myers Airport/FGCU

3 out of 5
Homewood Suites by Hilton Fort Myers Airport/FGCU
16450 Corporate Commerce Way, Fort Myers, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 743 out of 1001 reviews" "
Rating 8 - Good. 184 out of 1001 reviews" "
Rating 6 - Okay. 36 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard C Walker

Traveled with group
Excellent hotel staff from shuttle driver to front desk!
Stayed 1 night in Mar 2024
Response from Casey Matheson on Mar 18, 2024
Thank you for your recent stay here at our hotel! We are so glad to hear you enjoyed the property & can't wait to welcome you back!Casey MathesonAssistant General Manager

10/10 Excellent

Nancy Jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property was convenient to restaurants, shopping,the airport, and jetblue park. The staff was excellent and the property was very clean. Breakfast was included and very good.
Stayed 3 nights in Mar 2024
Response from Casey Matheson on Mar 14, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & are so glad you enjoyed the property. We hope to see you again soon!Casey MathesonAssistant General Manager

10/10 Excellent

Garry D, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food & Beverage Team led by Denia Estrella Rafael are excellent. Cleanliness, ontime, quality of food, and politeness were exceptional. Cleaning staff was excellent in service and cleanliness. All the workers are so polite.
Stayed 7 nights in Feb 2024
Response from Casey Matheson on Mar 12, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & are so glad to hear you enjoyed the property. We can't wait to welcome you back! Casey MathesonAssistant General Manager

10/10 Excellent

Michele, Oregon

Stayed 1 night in Mar 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed breakfast, coffee all day. Loved the heated py
Stayed 8 nights in Feb 2024
Response from Casey Matheson on Mar 7, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Tarryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and safe. Staff was friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Casey Matheson on Mar 4, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Kelly F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Special thanks to Lisa and the front desk staff. World class!
Stayed 3 nights in Feb 2024
Response from Casey Matheson on Feb 27, 2024
Thank you for your recent stay here at our hotel! We are so happy to hear you enjoyed the property. We hope to welcome you back very soon!Casey MathesonAssistant General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Very nice staff, clean room.
Stayed 2 nights in Feb 2024
Response from Casey Matheson on Feb 23, 2024
Thank you for your recent stay here at our hotel! We are so happy you enjoyed the property & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Robert

Traveled with family
Liked: Amenities
Great stay
Stayed 1 night in Feb 2024
Response from Casey Matheson on Mar 4, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was very comfortable. Staff extremely pleasant. Because of an event nearby, the noise was horrible until around midnight.
Stayed 1 night in Feb 2024
Response from Casey Matheson on Feb 19, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and staff at breakfast were 5 star!
Stayed 1 night in Feb 2024
Response from Casey Matheson on Feb 7, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Casey Matheson on Feb 4, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Linda Thirza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the hotel! It was clean, spacious, and modern; the staff was very friendly and the breakfast was good.
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Feb 2, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & are glad you enjoyed the property. We hope to welcome you back soon!Casey MathesonAssistant General Manager

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Jan 29, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

8/10 Good

Mark, York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel.
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Jan 29, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Jan 29, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 29, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Jan 27, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the extra space of a suite, the bedroom was especially spacious. Pool area was nice and the bingo & dinner were a unique touch on Wednesday night. All employees were pleasant. Liked proximity to the airport. Would come back.
Stayed 6 nights in Jan 2024
Response from Casey matheson on Jan 24, 2024
Thank you for your recent stay here at out hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Deepak R

Clean, spacious, friendly staff, very comfortable bed, and convenient
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 23, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 23, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Karen, North Miami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impecable property
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 23, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
While it was clean and the beds were comfortable, there were many unappealing things: one rickety, loud elevator for the whole place, the pool was basically in a parking lot, the dining room was just an open area in the lobby with not nearly enough chairs and tables to accommodate everyone for breakfast, the room decor was mediocre, the windows could not be opened (and there was a smell of cleaning products and damp in the room), and my 96 year old mother had trouble navigating the tight bathroom areas.
Stayed 2 nights in Jan 2024
Response from Casey Matheson on Jan 22, 2024
Hi Sara, Thank you for your recent stay here at our hotel & for taking the time to leave us your feedback. We are sorry to hear we fell below your expectations & will take your comments into consideration as we continually work to improve our guests' experiences. I will have our maintenance team look into the noise level on both elevators. There is one located at each end of the property. Thank you for bringing this to our attention. We hope you decide to give us another chance the next time you are in the area. Casey MathesonAssistant General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 12, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and attentive and helped get us to the airport on time
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 9, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one there was kind and helpful. The breakfast was good and had variety. The rooms were big and the beds comfortable
Stayed 7 nights in Dec 2023
Response from Casey Matheson on Jan 9, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Large suit that was new and clean. Bed was super comfy staff was great. Would def stay again.
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 8, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathsonAssistant General Manager

10/10 Excellent

Jay, Seymour

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 8, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathsonAssistant General Manager

10/10 Excellent

Derin, Somerville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff did great and the breakfast was awesome. Gym was available but spartan. It would be nice to have a few more weight training gear. Pool felt heated and was comfortable in florida winter.
Stayed 7 nights in Dec 2023
Response from Casey Matheson on Feb 2, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & are glad you enjoyed the property. We hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Casey Matheson on Jan 8, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathsonAssistant General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Casey Matheson on Dec 29, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Casey Matheson on Dec 28, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Casey Matheson on Jan 22, 2024
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay beds were comfortable
Stayed 2 nights in Dec 2023
Response from Casey Matheson on Dec 18, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casey Matheson on Dec 16, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon!Casey MathesonAssistant General Manager

2/10 Terrible

Spencer

Liked: Staff & service
Comfortable and clean. Nice breakfast
Stayed 2 nights in Dec 2023
Response from Casey Matheson on Dec 14, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon! Casey MathesonAssistant General Manager

8/10 Good

Paul, Jacksonville

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Casey Matheson on Dec 13, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!

10/10 Excellent

Rebecca

Business traveler
This is what a Homewood Suites hotel should aspire to be. Excellent customer service, very clean halls and room. Comfortable bed. Good location to the airport and shuttle starts at 4 am.
Stayed 1 night in Dec 2023
Response from Casey Matheson on Dec 5, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate the feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Casey Matheson on Nov 28, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Enjoyed our one night stay. Everything from check-in to shuttle to the airport was well done. Room was clean, modern and spacious. Included buffet breakfast was very nice. We will be looking to stay at Homewood Suites in the future.
Stayed 1 night in Nov 2023
Response from Casey Matheson on Nov 21, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and are so glad to hear you enjoyed the property. We hope to welcome you back soon! Casey MathesonAssistant General Manager

10/10 Excellent

Terrinae

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent location from my wedding venue, is clean, and has friendly staff. The only thing is I wish they had more elevators and fixed the plastic black thing under the room door as you can see into a person's room.
Stayed 2 nights in Nov 2023
Response from Casey Matheson on Nov 17, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & will be sure to correct the guest room door. Thank you for bringing that to my attention. We hope to welcome you back soon!Casey MathesonAssistant General Manager

6/10 Okay

Troy

Traveled with partner
Liked: Amenities, property conditions & facilities
Property is nice, but dated. We were first sent to a room that was occupied. Pretty embarrassing for us both. No hot water in the morning.
Stayed 1 night in Nov 2023
Response from Casey Matheson on Nov 17, 2023
Thank you for your recent stay here at our hotel! Please accept our sincerest apologies for the mistake upon your arrival as well as the hot water issue. This is not typical of our property, we are very sorry this was your experience. I have shared your comments with the team to ensure we correct these problems. We hope to welcome you back the next time you are in the area. Casey MathesonAssistant General Manager

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cats roaming around Otherwise very nice place to stay Except no water pressure also
Stayed 4 nights in Nov 2023
Response from Casey Matheson on Nov 13, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & will address the issues mentioned. Thank you for bringing these items to our attention. We hope to welcome you back the next time you are in the area. Casey MathesonAssistant General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It serve the purpose very well
Stayed 1 night in Nov 2023
Response from Casey Matheson on Nov 13, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Nov 2023
Response from Casey Matheson on Nov 13, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good within walking distance
Stayed 1 night in Oct 2023
Response from Casey Matheson on Nov 13, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

4/10 Poor

Fotios

Disliked: Cleanliness, property conditions & facilities
Service slow
Stayed 3 nights in Oct 2023
Response from Casey Matheson on Nov 3, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & are sorry to hear you experienced slow service. We will take your comments into consideration as we continually work to improve our guest experience. We hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Casey Matheson on Nov 21, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback and hope to welcome you back soon! Casey MathesonAssistant General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Casey Matheson on Oct 30, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager

10/10 Excellent

Gleisys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely perfect
Stayed 1 night in Oct 2023
Response from Casey Matheson on Oct 23, 2023
Thank you for your recent stay here at our hotel! We sincerely appreciate your feedback & hope to welcome you back soon!Casey MathesonAssistant General Manager