Lobby

Reviews of The Banyan Hotel Fort Myers, Tapestry Collection by Hilton

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 703 reviews" "
Rating 8 - Good. 211 out of 703 reviews" "
Rating 6 - Okay. 75 out of 703 reviews" "
Rating 4 - Poor. 36 out of 703 reviews" "
Rating 2 - Terrible. 21 out of 703 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Queen Creek

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel and area.
Stayed 2 nights in Mar 2024
Response from Steve Polche| Area Operations Director on Mar 28, 2024
Dear Michael, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel and found the area to be fantastic. We strive to provide our guests with a memorable experience, and we are thrilled that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing our hotel!Warm regards,

10/10 Excellent

Emilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool. Arcade entrance with shops and dining. Great location. Great staff, very nice and friendly. Historically preserved building on the exterior with tastefully modernized interior. An amazing edition to the area
Stayed 1 night in Mar 2024
Response from Steve Polche| Area Operations Director on Mar 18, 2024
Dear Emilio, Thank you for your feedback! We are delighted to hear that you enjoyed our rooftop pool, arcade entrance with shops and dining options, as well as our great location and friendly staff. We take pride in our historically preserved building's exterior and tastefully modernized interior. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another amazing stay in the future.Thank you,

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space, over the top service and remarkably clean. Can’t wait to come back!
Stayed 1 night in Feb 2024
Response from Steve Polche| Area Operations Director on Mar 11, 2024
Dear Laura, Thank you for your kind words and positive feedback about our beautiful space, exceptional service, and cleanliness. We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to have you back!Thank you,

10/10 Excellent

Brad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve Polche| Area Operations Director on Mar 8, 2024
Dear Brad, Thank you for your positive rating; we truly value it. Thank you,

10/10 Excellent

Lori, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and accommodative staff
Stayed 1 night in Feb 2024
Response from Steve Polche on Mar 6, 2024
Dear Lori, Thank you for taking the time to share your positive feedback about our staff. We are delighted to hear that you found our team to be excellent and accommodating during your stay. Providing exceptional service to our guests is a top priority for us, and we are thrilled to hear that our staff exceeded your expectations.Your kind words will be shared with our team members as recognition of their hard work and dedication to ensuring a pleasant experience for our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea Operations Manager

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay with all of historic downtown conveniently surrounding the hotel. Lots of bars and restaurants plus waterfront right there.
Stayed 1 night in Feb 2024
Response from Steve Polche on Mar 6, 2024
Dear Benjamin, Thank you for sharing your positive feedback about your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and enjoyed the convenience of our location surrounded by historic downtown attractions, bars, restaurants, and the waterfront. We strive to provide our guests with a comfortable and enjoyable stay, and we are glad to hear that you were able to explore and appreciate the nearby amenities.We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea operations Manager

10/10 Excellent

Martha

Stayed 1 night in Feb 2024
Response from Steve Polche| Area Operations Director on Mar 21, 2024
Dear Martha,Thank you for your feedback; we truly valued it. Kind regards,

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once we found it, the hotel was charming. It’s a bit dated but the staff was very friendly and it was clean.
Stayed 2 nights in Jan 2024
Response from Steve Polche on Mar 6, 2024
Dear Wendy, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel charming, despite it being a bit dated. We take pride in our friendly staff and cleanliness standards, and we are glad that these aspects of your stay met your expectations.We appreciate your understanding regarding any dated aspects of the property and assure you that we are continuously working to improve and enhance our facilities for the comfort of our guests.We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea Operations Manager

8/10 Good

Debora, Kearney

Traveled with partner
Liked: Staff & service
The area in the river district was a little sketchy. Surprised at the amount of homeless. Screaming and loud music could be heard until after 2am from the surrounding venues. As far as the hotel itself, it was clean. The beds were comfy. Good towels and linens. The place was loud though, with late night party people banging around in the halls-even in mid-week.
Stayed 3 nights in Dec 2023

2/10 Terrible

Sherry

Stayed 1 night in Nov 2023

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Arturo

Business traveler
Didn’t like the valet service for the car
Stayed 1 night in Oct 2023

10/10 Excellent

kenson, Pompano Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Michael

Stayed 2 nights in Sep 2021

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service
Nice hotel, but the rooftop bar is closed for renovations.
Stayed 1 night in Sep 2021
Response from Daryl R on Sep 17, 2021
Kevin Thanks for staying with us and providing some great feedback Hope to see you again

4/10 Poor

lewis

Traveled with family
Stay away during renovation
Hotel is undergoing renovations. Cold water didnt work in first room. All water was out in second room for a couple hours. Pool closed during renovation. No compensation for inconvenience. Stay away until remodeling is complete
Stayed 2 nights in Sep 2021
Response from Daryl R on Sep 15, 2021
Lewis Sorry the city wide water outage caused an inconvenience Unfortunately when you book through a 3rd party site we cannot make any rate adjustments Hope to see you again after our refresh is complete

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is in a convenient downtown location. Room was large but very outdated. No amenities were available. Not disclosed when reservation was made. Bar was closed, pool and rooftop area was closed. Parking is off site only.
Stayed 3 nights in Sep 2021
Response from Daryl R on Sep 14, 2021
John Thanks for staying with us and enjoying our convenient downtown location Sorry you had trouble identifying our refresh work being done at present Unfortunately we cannot control where 3rd party sites disclose this information

10/10 Excellent

Michael J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Parked the car and didn’t need it until we left. Very quiet hotel. It is under renovations. Pool and bars closed but many places 60 seconds away. No refrigerator in the room.
Stayed 1 night in Sep 2021
Response from Daryl R on Sep 13, 2021
Michael Thanks for providing a great review Location location location - ours cannot be beat Everything you need is just a short stroll away Look forward to seeing you again

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Extensive remodeling not mentioned
Room was nice, staff was friendly. Everything is closed for remodeling, no pool, no bars. Very disappointing for my family.
Stayed 1 night in Sep 2021
Response from Daryl R on Sep 11, 2021
Robert Happy you liked your room and our friendly team members Sorry our rooftop closure impacted your stay at all

8/10 Good

Cheryl

Stayed 1 night in Sep 2021
Response from Daryl R on Sep 17, 2021
Cheryl It was a pleasure having you stay with us Thanks for your review Hope to see you again

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, great location to walkable eateries and shops. Room a/c unit is very noisy. No on site hotel parking, only a 2 minute walk to city of palms parking garage 5.00/day
Stayed 4 nights in Aug 2021
Response from Daryl R on Sep 3, 2021
Bruce It was a pleasure having you stay with us Hard not to love our fantastic location Thanks for the feedback

4/10 Poor

Debra, Gainesville

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No parking. No valet parking. Public parking down the street but no where to unload. Everything under construction. One elevator said out of order but we were on the third floor and it took quite awhile before we could get the working elevator to come to our floor instead of the out of order elevator. Girl at check in was nice and room was clean.
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 31, 2021
Debra Thanks for staying with us We appreciate your feedback and hope for an opportunity to host you again

2/10 Terrible

Reinier

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator was broken, the shower did not drain (nasty) but I got change of room, no parking, no gym, no bar, is expensive I paid 142 dlls for a hotel in remodeling.
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 31, 2021
Reinier Thanks for staying with us Sorry you encountered any issues during your visit Hopefully you will provide us another opportunity to show that is not the norm

6/10 Okay

Bradley

Business traveler
Disliked: Staff & service
Nice, funky retro property Unfortunately it was in the middle of renovations (which was never disclosed when I booked) so the lobby bar and rooftop bar were both off limits, blankets in the elevator, cardboard on the floor, you know what I’m saying. The biggest problem I had as an occasional traveler, is despite it being listed as “no payment until check in” this was not the case. A hold for the entire amount, including incidentals was placed on my card the very early morning of check in. Room was quiet and clean, A/C worked great No parking on property but the city garage is 1/2 block from the property Would I stay there again? Eh. Maybe once renovations are done
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 31, 2021
Bradley Thanks for staying with us and venturing out Sorry for any confusion regarding a guaranteed room and stay Glad you loved your room and the area

6/10 Okay

Christopher William

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property has recently been renovated. Actually, it’s still being renovated. The newly renovated room was designed poorly. There is a random alcove with curtains directly in front of the bed, while the tv was to the far right of the bed. It doesn’t make any sense. The room (303) needs to have the grouting fixed in the top left corner of the shower, above the shower head. Also, with the shampoo/conditioner combo, why different brands? Aveda/Pantene. One is upscale and one is not. This also seemed like depletion of one stock and rebranding with another- or an ordering issue. Consistency is key with hospitality. A $125 fee for Pets is high? Market rate. I am not sure. Great location, but the new hotel across the street will give a run for its money when it comes to price and available amenities.
Stayed 2 nights in Aug 2021
Response from Daryl R on Aug 24, 2021
Thank you for reviewing your recent stay and bring your experience to our attention. We are always looking for ways to improve and appreciate our guest feedback. We do hope we will see you again real soon in our great Fort Myers downtown location in the heart of the city!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was great. Long term construction, starkness of rooms and no valet parking werr negatives.
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 22, 2021
Thanks for enjoying our fantastic location Sorry the refresh currently taking place caused any inconvenience on your experience

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a hotel - a dusty construction site
This hotel was under construction during our stay. It was dusty, disorganized, and uncomfortable. There were loud machine like noises outside of our window. When we booked, there was no indication this place was under construction. Stay away.
Stayed 1 night in Jul 2021
Response from Daryl R on Aug 17, 2021
Thanks for staying with us and providing feedback about your experience Unfortunately 3rd party booking sites do not highlight the information as readily as our website Hopefully you will come back for a better experience when our refresh is complete

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The front desk lady was really nice exceptionally professional on both the evening shift in the morning shift
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 13, 2021
Thanks for staying with us and providing some wonderful feedback Our team cares and it shows each and every day Hope to see you again

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Hotel was dirty, room dirty. Many amenities not open or available. And even though we are IHG Elite Spire members, still sub-par room.
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 9, 2021
Ms. Burton Please accept my apologies you experienced any disappointed in your stay We try to make each experience wonderful for all our guests Hopefully you will provide us another chance in the future

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away from this place.
The bed was all squeaky an old bathroom was beat up and dirty stains all over the wall. In general the hotel is gross.
Stayed 1 night in Aug 2021
Response from Daryl R on Aug 9, 2021
Jennifer I am really surprised by your experience It is unusual Hopefully you will provide us another chance to give you our normal guest experience

6/10 Okay

Jon

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great location, hotel under construction
Walking into the hotel we were greeted with signs that the rooftop bar / pool was closed for renovations. When I mentioned it to the woman who checked us in she was borderline rude that we should have known that as it is on their website and they cannot control what sites like hotels.com show or don't show about the hotel conditions. Only 1 elevator of two was operational. It was used as a cargo elevator as well and the floor of the lobby was covered with cardboard leading to the elevator. She did tell us that we could use the pool at the Best Western across the river. Parking was in an offsite public parking garage for $5 a night. When we made it to the room floor all the room numbers were on printed pieces of paper which were thumbtacked to the walls. All that typed, the location was prefect as the downtown Ft. Myers area is right out the doors of the hotel. Plenty of restaurants, shopping and bars very accessible from the hotel. We did go use the Best Western's pool one time. It was a decent pool with great views of the river and downtown. When we went to the front desk of the Best Western and said we were from Indigo the woman rolled her eyes and shot looks at her coworker. When we asked what the deal was they said the "renovations" have been going on for a year and a half.
Stayed 3 nights in Jul 2021
Response from Daryl R on Aug 3, 2021
Jon Thanks for staying with us and enjoying our amazing location Please accept my apologies you were unaware the rooftop was closed Glad you still enjoyed your stay and visit to our lovely area

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed we couldn’t go to the roof top bar/pool area due to all the renovations going in. Having to use a parking garage was a hassle as well. Luckily the room and view from balcony was nice.
Stayed 1 night in Jul 2021
Response from Daryl R on Aug 3, 2021
We appreciate you staying with us and providing some valuable feedback. Were so glad you had a great view from your room and hope to see you again when the roof top bar reopens.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in an excellent location. Nightlife and restaurants were all within a half a block from the property. The rooms were spacious and clean. The staff were friendly and professional. Parking was on the street or off site. The property was under renovation and several amenities such as the pool were not available at the time and unfortunately this was not advertised... I would definitely stay again...
Stayed 2 nights in Jul 2021
Response from Daryl R on Aug 1, 2021
Thanks for staying with us Wonderful news that you enjoyed our team, our rooms and our location Hopefully on your next visit the pool will be reopened Your feedback is appreciated

8/10 Good

Andy

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and literally checked out within 10 minutes. Hotel was a mess under construction. Room had water damage throughout. Wall paper peeling. No floors just bare concrete. Tarps in the elevator. No amenities were open. I want my money back. I never even stayed at that hotel. I turned in my keys instantly
Stayed 1 night in Jul 2021
Response from Daryl R on Jul 21, 2021
Ms. Noel While we are currently undergoing a refresh and our rooftop amenities all this information is on our website Some times booking through a 3rd party site restricts certain information Sorry for any confusion

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly excellent hotel with an exceptional friendly staff. We stay here all the time because we love it so much, we get treated so well as well, we just love being here. Highly recommend it- its walking distance to all the bars and all the great places around since it is centrally located downtown.
Stayed 1 night in Jul 2021
Response from Daryl R on Jul 8, 2021
Thanks for being a loyal guest and providing such fantastic feedback We appreciate you and look forward to seeing you again

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The location of this hotel is perfect just in the center of the towncenter where the night life is but it isn't close to the beach. The hotel is under remodeling so some areas are close but everything was really clean and the room was completely updated so it was very nice, overall it was a very good experience
Stayed 1 night in Jul 2021
Response from Hotel Manager on Jul 4, 2021
Thank you for your recent stay. We are happy to hear that you enjoyed it and the center location to all the downtown fun! We look forward to welcoming you back soon and showing off more of the remodeled hotel in the future. Take care and safe travels!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
I liked that the hotel was close to restaurants and safe practices were in place to keep the rooms clean. However, I did not like the super loud clanking noises the A/C made all night long. Overall it was not too bad considering it was being remodeled.
Stayed 3 nights in Jun 2021
Response from Hotel Manager on Jun 30, 2021
Thank you for your recent stay and for the helpful feedback. We apologize your room was not 100% perfect due to the ac. We hope you will give us another chance when you are in charming downtown Fort Myers. Safe travels and take care!

4/10 Poor

Dean

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Daryl R on Jun 28, 2021
Dean It seems you were disappointed in your stay Sorry we fell short Hope you will give us another chance to wow you

8/10 Good

Heidi

Liked: Cleanliness, staff & service, room comfort
Hotel is under construction which we did not know, no parking except a few blocks away on the street which we did not know, but the 2 young ladies working at the front desk were very friendly and helpful. Overall was ok we only stayed 1 night, we went for the Fort Myers Music walk and will stay here again.
Stayed 1 night in Jun 2021
Response from Daryl R on Aug 17, 2021
Heidi Glad you enjoyed our fantastic location and the variety of things to do while staying downtown Look forward to seeing you again

6/10 Okay

maria laura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was ok. But the were under renovation. This was not disclosed during reservation process
Stayed 1 night in Jun 2021
Response from Daryl R on Jun 21, 2021
Maria Thanks for staying with us Our refresh information is highlighted on our website Unfortunately 3rd party booking sites place the information further down where it is not prevalent We have no control over that Hopefully you will come back again once the refresh is complete so we can WOW you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2021
Response from Daryl R on Jun 21, 2021
It was a pleasure having you Thanks for your feedback and lovely review

10/10 Excellent

Brett

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AmaIng few friendly service...
Stayed 1 night in Jun 2021
Response from Daryl R on Jun 14, 2021
Brett Glad you liked the views and our amazing team (and the service they provide) Hope to see you again

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great for a getaway weekend. I do plan on returning.
Stayed 2 nights in Jun 2021
Response from Daryl R on Jun 14, 2021
Thanks for your kind words Best of all we will have the chance to host you again We love that compliment

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Satisfied but not coming back
We should’ve paid way less for how much construction the hotel was under and how much was not open. The front desk was nice but took extremely long to check us in. Almost 30 minutes.
Stayed 2 nights in Jun 2021
Response from Daryl R on Jun 14, 2021
Thanks for choosing to stay at our property Sorry you were disappointed in any part of your experience Our rates have been adjusted downward to reflect our refresh taking place Hope you will come back after it is complete

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021
Response from Daryl R on Jun 21, 2021
We appreciate you choosing to stay with us and for providing feedback Hope to see you again and earn another star or two

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was wayyyy nice that I anticipated it to be with the location but the rooms were clean and beautiful and fresh. The location is perfect. Park and walk everywhere and just a lot of convenience all around :) staff was very kind and inviting :)
Stayed 1 night in Jun 2021
Response from Daryl R on Jun 7, 2021
We appreciate your lovely words Our team, our hotel, our location is all fantastic You picked the right place to stay Come back again some time

8/10 Good

edward l

Business traveler
Liked: Staff & service, room comfort
Hotel is under needed refurbishment. Glad it wasn’t more expensive.
Stayed 1 night in Jun 2021
Response from Daryl R on Jun 2, 2021
Edward We appreciate your feedback and are currently in the process of a refresh Hope to see you again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked out after 2 Hours!!!
in at 2 out at 4!!!! Expensive hotel stay for nothing. Stayed 2 hours and left. Place totally under construction, nothing open , NO services at all. There was a notice about remodeling before checking in. But there was NO mention of NO services, no food, drink pool, bar, restaurant. Room i did get smelled of new paint and construction glue. One elevator worked and construction people were using it. Sat on bed and squeaked like rusty hinge. Was there for 2 hours and left, returned key, no refund, no apologies ... Nothing!!! Disaster....Close it down, do your total gut, then reopen.. This was disgusting!!!
Stayed 1 night in May 2021
Response from Daryl R on Jun 2, 2021
Mr. Weglarz You and your 2 companions seemed to have a very good time in your room prior to departing, utilizing most of the room and its features extensively Unfortunately that time together did not fully satisfy you Hopefully you can visit us again when you bring some companions you plan to spend more quality time with

6/10 Okay

Marcia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not a great experience under renovation.
i did not realize the hotel was under major renovations. The nice lady at the front desk informed me that they had posted the renovation, but I don’t remember seeing it when I booked it 10 days earlier on hotels.com. unfortunately it affected my stay as I drove all day to check in early to swim in the pool but the pool and entire rooftop was closed. The walk way to front desk was lined with cardboard for foot traffic, nothing was open in the hotel. even my floor had tacked on room numbers in laminated paper. (why was-my floor under renovation too?). on site parking was closed so i had to park in a metered spot across the street. Luckily it was the weekend so I did not have to pay the meter. The room was big and bed was comfy but unfortunately it wasnt a great choice. . I normally avoid hotels under reno as I like to use all amenities including pools. Im not convinced that they posted their renovations before I booked?? since they still doubled their prices for the Memorial holiday weekend, paying $311 for that stay was way overpriced this time. The clerk said I could cancel my reservation but they have a cancellation fee (1st nights stay) Since I would only stsy one night and nothing else was available due to holiday (literally all but Ritz Carlton were booked solid!) I stayed. athe location of this hotel is perfect downtown. too bad the rest of the experience did not match for me.
Stayed 1 night in May 2021
Response from Daryl R on Jun 2, 2021
Marcia Thanks for staying with us and providing feedback Unfortunately we cannot control how 3rd party booking sites list the renovation information. You can find it front and center on our website but those websites tend to make you do some digging to see it. This holiday weekend was quite busy around town Hopefully you enjoyed the festivities Maybe you will come back when the rooftop reopens