Great Staff, Not-So-Great Room(s)
Posted Jan 11, 2017
The front desk staff was super friendly and attentive. My review is primarily around my experience with the room(s). I use the "(s)" because my first room was next door to a room that had a dog in it. I love dogs, but this one was barking incessantly. Also, my key would not work, so I couldn't even get in the room.
As I said, the front desk girl was super sweet and immediately switched my room and gave me a new key. This key worked, but the room had random bugs in the bathroom (no bed bugs, I can assure you), and the sink was a bit dirty.
The beds were comfortable and I did get a good night sleep. I think if I go back to the area, I will pay a bit more and go to a different hotel.
Comment from Hotel Management
Jan 13, 2017 by S. Heine .... Assistant General Manager , Hotel Management
I am so terribly sorry you had this experience while staying with us. I will get with my housekeeping staff immediately regarding the issue you had with the room. I do thank you for taking the time to post a review.