Posted Jan 28, 2017
Hotel staff and service disappointing. 1) water dripping from the ceiling in the bathroom called and told maintenance would be sent, no one came. An hour later walked to front desk to see what was going on. Security came and wiped up (at midnight, after I went to front desk). Next day maintenance must have come in while we were gone because there was mud on the floor and garbage in the bathroom garbage can. 2) Cable signal out. Called front desk and asked if they knew what was wrong. The lady laughed and said no, she would send someone to look. No one came. The next day went to front desk, were told there was a resort wide issue would be fixed later that day. Not fixed. Room was old. Staff not helpful. Numerous other small issues. Lots of sea weed along Pink Shell water front.
Comment from Hotel Management
Feb 6, 2017 by Pink Shell Beach Resort & Marina, Hotel Management
I'm so sorry to read of your disappointment. An experience like yours is not the typical Pink Shell vacation. It is our priority to provide comfort, fun, and a positively memorable experience. We hope that you will give us a chance once again in the future, as we await the opportunity to greatly impress you with an experience that is enjoyed by so many of our guests.
Public Relations Manager