Posted Nov 3, 2016
I booked a room for 1 night only, it was a suite, 1st thing when I entered was the tv in the living room didnt work, I told the guy at the front desk but never sent an IT . Then the room had a really bad smell , one bed was not clean, had othter people's hair and ants, we found a cockroach in the kitchen, the carpet was dirty with stains. Really bad hotel, I wont recomended to anyone.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Thank you for taking time to post your thoughts on your recent visit. I am truly sorry that your suite was not in the spotless condition it should have been. We have room inspections in place to avoid situations like this so I apologize that we missed some steps. I assure that this has been addressed so that it doesn't happen again. I hope you will consider giving us a second chance the next time you are in our area. I will personally see to it that we perform to the high standards that you expect and deserve.