Resort needs serious improvement
Posted Nov 15, 2016
We were placed in the "alternate" tower which is more than a reasonable walk from the main hotel. The feel is more like a condo than a hotel at the tower. Overall, the facilities were reasonable, however, in the morning to our horror we found bites due to BED BUGS! While I can understand that the resort cannot completely control for hitchhikers that dirty guests bring to the hotel their response was completely inadequate. We were not offered an alternate room to shower or ready for the day. We were fully charged for our stay, parking and a resort fee! Until that pointI had only heard about bed bugs in news stories, but I can say that to find them in bed with you is not something any guest would take lightly or expect to be taken lightly by hotel staff. I would avoid this hotel until they improve their standards.