Huge property with average hotel services
Posted Feb 4, 2017
This property is enormous and guests need to ask a lot of questions before reserving here. We only stayed one night and weren't able to partake in the "amenities" that the $17 per person per night supposedly pays for like Tennis, swimming pool, towels, umbrellas, etc. Our room was directly behind the registration building and was in need of updating. Old, very tired, cheap furnishings and a rug that needed cleaning or replacing. To top it off, the next morning the water was turned off for two hours. Front desk said that we were notified by voice mail on the room phone. Our phone was turned off. Seems like we should have gotten text messages or email or been notified upon check in. Staff is very friendly and helpful and apologetic about the water, but no shower after a long day of driving and sleeping in a strange bed was not welcome. We checked out and moved to another resort in town.
Comment from Hotel Management
Feb 7, 2017 by Guest Services, Hotel Management
Thank you for staying with us and sharing your review. We’re sorry to read that you were with us for such a short time that you didn’t have the opportunity to enjoy all that we have to offer here on Captiva Island. The highlights of a stay with us include your choice of fun activities, including fishing, golf, tennis, and water sports, just to name a few. If you’d prefer to relax, we have lovely, secluded beaches and pools or you can enjoy a walk or bike ride across the island where you’re likely to see a variety of wildlife native to Florida’s wetlands. We’re terribly sorry that your stay coincided with a temporary water outage, and we extend our sincere apologies for the inconvenience. We thank you again for your feedback and hope that you will consider another stay when your travels bring you back to our area. It would be our pleasure to provide you with a true South Seas Island Resort experience.
South Seas Island Resort