Ratings based on 558 Verified Reviews

3.0 out of 5
49% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Germantown, WI

Posted Apr 11, 2018
Pros: Some of the people working there were very nice. Most did not understand English.
Cons: All lot could be improved.
Location: Not too much. The Mall is the closest Very busy area no room for walking. At least there was a McDonald which my husband took his life in his han
1. No hand bars in tub/shower to help get in and out. 2. Nothing to do outside of swimming. No sidewalks to walk. Very busy area. 3. Supposed to have laundry, but when we got there one dryer was broken and still broken when we left. 4. All kinds of noise, night and day. Trucks starting at 5:00 each morning beeping and reving. 5. I left early to stay at my brothers so at least I could sleep through the night. 6. Appartments just behind the Motel have people coming and going trucks motocycles etc. 7. Paint peeling from ceiling and walls. Wall plugs out of the walls. Door open at bottom so bugs could get in. 8. Found two dead and 3 live bugs and it took a week before we could get someone in there to spray. I do expect some kind of refund for all of the things states above. I think Expedia did a very bad job in selecting this Motel for me.
Comment from Hotel Management
Apr 12, 2018 by Manager, Hotel Management
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
1 out of 5
by A verified traveler from DELREY BEACH,FL

very dirty,odor.

Posted Apr 6, 2018
LINEN NOT CHANGED,DUST ALL OVER. FABRIC ON CHAIR DIRTY AND WORN.
Comment from Hotel Management
Apr 7, 2018 by Manager, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
1 out of 5
by A verified traveler

Disgusting

Posted Mar 20, 2018
The bathroom had black mold going up the wall, the toilet seat did not fit the toilet.The breakfast area was very short on a good breakfast and the staff was extremely unfriendly. We paid 170.00 for one night stay but it was more like a 60.00 a night stay. We will never go to that place again. Simply disgusting!!!!
Comment from Hotel Management
Mar 22, 2018 by Manager, Hotel Management
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
1 out of 5
by A verified traveler

Bad Experience

Posted Mar 19, 2018
The room was filthy - the floor was so dirty that when I went to place my feet into bed there was a trail of dirt on the sheets. There was evidence of bedbugs in the ceases of the mattress and individuals loitering around the front of the building leading to an unsafe impression. I would not recommend this motel to anyone I cared about.
Comment from Hotel Management
Mar 22, 2018 by Manager, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
2 out of 5
by A verified traveler from Montreal (Quebec, Canada)

Hotel not recommendable for a family

Posted Mar 19, 2018
Pros: The breakfast was simple but correct. We could eat real waffles made by ourselves with a device.
You can smell the odour of cigarette and even marijuana in the hotel and our room too. Of course, in our room, the personal made everything to cover this smell of smoke. But, make sure that you can still smell it.The beds were really disappointing and usualy I'm easily pleased. Difficult indeed to sleep in a sloping bed...The bathroom was really dirty. We couldn't wash our children obviously for this reason. Finally, there was a lot of gang. I did not feel much comfort with my three daughters in these conditions.
Comment from Hotel Management
Mar 22, 2018 by Manager, Hotel Management
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
2 out of 5
by A verified traveler

Posted Mar 16, 2018
The overall condition of the room and facility was poor and dated. The continental breakfast space was inadequate and crowded.
Comment from Hotel Management
Mar 20, 2018 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the input referring to our breakfast and room. We hope to see you again to deliver you with a 5 star experience.
2 out of 5
by A verified traveler

Posted Mar 16, 2018
Room price was way to high for the quality of the room.
Comment from Hotel Management
Mar 20, 2018 by Manager, Hotel Management
We appreciate that you've taken the time to share with us regarding our price and room. We hope to see you again and that you will be truly impressed with our continued improvements.
3 out of 5
by A verified traveler from Stuart

Musty smell and loud

Posted Mar 13, 2018
The hotel was in a good location for what we need and where we needed to stay, but the room was very musty smelling and very dated. But it was clean, and had good amenities like a microwave and a fridge and was very loud. &150/ night was high for the quality of the room.
Comment from Hotel Management
Mar 14, 2018 by Manager, Hotel Management
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
2 out of 5
by A verified traveler

Posted Mar 11, 2018
Needs some remodeling. Beds were comfortable and the room was as clean as it could be. Breakfast was ok but could use other items. No protein or fruit. Couldn't check in until 3, no matter what.
Comment from Hotel Management
Mar 14, 2018 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast and room. We are always looking for ways to improve upon the guest experience so thank you for sharing.
2 out of 5
by A verified traveler from Montreal

If you have kids stay away

Posted Mar 11, 2018
Expensive for the product, should be 50%!of the cost we paid. First day we went to he pool, right in highway can’t hear anyone speak. Pool had maybe 10 cigarette butts Floating in it plus a nuc razer, I guess someone thought it was good to have a shave in the pool. Around the pool area maybe has thousanads and thousands of cigarettes, basically people flicking them off the balcony, an I seen the stair sweep the walkway on the balconies and then just sweep them of the end of the building down for he ground. Floor was so dirty in the room your feet go black. When you have a shower the water goes black. It was so dirty I scuffed the shower flirt and black needs to be cleaned off the tub. The toiling hand broke over and over, guy ‘fixed’ it, with the next flus it bricks again. I had to keep the top off the toilet so I could fix it everytime someone went to the toilet. Everytime you went to get a towel the towel rack would fall off the wall. The internet is crap, worked for like 5 minutes in the room and never worked again. I won’t go into the clientele of the hotel, but it’s not somewhere I’ll take my kids and wife again. I tried to get another hotel but nothing was available.
Comment from Hotel Management
Mar 14, 2018 by Manager, Hotel Management
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.