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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
4760 S Cleveland Ave, Fort Myers, FL

Reviews

5.8
Rating 10 - Excellent. 44 out of 160 reviews" "
Rating 8 - Good. 23 out of 160 reviews" "
Rating 6 - Okay. 18 out of 160 reviews" "
Rating 4 - Poor. 21 out of 160 reviews" "
Rating 2 - Terrible. 54 out of 160 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jalill

I refunded my money but was never given the refund . I was travelling and needed a place to stay but never went due to poor customer service and requested a refund and haven’t received it yet
Stayed 1 night in Apr 2024

10/10 Excellent

Fulton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was attentive to our needs and changed our room to the first floor so we didn't have to carry all the things on the luggage cart. We greatly appreciated helping us in this way!
Stayed 1 night in Apr 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and spacious room. Unfortunately WIFI wasn't working
Stayed 4 nights in Apr 2024

2/10 Terrible

Brian Austin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tylie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Good evening, Tylie! Thank you for your stay, our staff were made aware of your experience.Thank you, Management.

2/10 Terrible

Catherine

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs unkept, never got the deal that was advertised, place was dirty.
Stayed 3 nights in Apr 2024
Response from Management on Apr 8, 2024
Good evening, Catherine! Thank you so much for your stay here at the Rodeway Inn, the housekeeping & our maintenance staff were made aware of your experience.Please contact the desk about your discrepancy from the Expedia rate you received.The Rodeway Inn appreciated your stay here with us.Thank you, Management.

2/10 Terrible

Joanna

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel ever ..
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Good evening, Joanna! Thank you for your concerns, our staff were made aware of your experience.We have tables with umbrellas in the front lounge area of our property,as well as in our large pool area, so that our guests feel welcome to hang outside on our large property.We have smoking and non-smoking rooms here on this property.Our WIFI is having technical issues at this moment, for the reason of it not available at check-in (Usually, we give out the WIFI password for All of our guests' Convenience). Right now, our hotel does not serve breakfast but only coffee from 6AM till 10AM. We are constantly improving for our future guest stays, here at the Rodeway Inn! The staff here at Rodeway Inn appreciated your stay here with us. Thank you, Management.

2/10 Terrible

Jean, Orlando

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They have no internet at all the use the excuse and say it is down
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Good evening, Jean! Thank you for your concerns, our staff were made aware of your experience.Our WIFI is having technical issues at this moment, we are waiting for tech support, for the reason of it not being available at check-in (Usually, we give out the WIFI password for All of our guests' Convenience). We are constantly improving for our future guest stays, here at the Rodeway Inn! The staff here at Rodeway Inn appreciated your stay here with us.Thank you, Management.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Good evening, Nicole! Thank you so much for your stay here at the Rodeway Inn! We are constantly improving for our future guest stays, here at the Rodeway Inn.Thank you, Management.

8/10 Good

Jodel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 25, 2024
Good evening, Jodel! Thank you so much for your stay here at the Rodeway Inn, come visit us again!

10/10 Excellent

Al

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great customer service thank you
Stayed 3 nights in Mar 2024
Response from Management on Mar 25, 2024
Good evening, AL! We thank you so much, come visit us again!The staff here at Rodeway Inn appreciated your stay here with us!

8/10 Good

ANTONIETTE

For the most part haven’t had a problem except for this one night when I interacted with the overnight lady. Everyone else is great
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Good afternoon Antoinette.Thank you for your feedback. We appreciate you being a loyal guest with us at Rodeway Inn Fort Myers,FL.Hope to see you soon!

8/10 Good

Rodger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to use excessive strength to turn the shower on, But look like it was recently remodeled in the bathroom. They did not give me a WI.Fi code so I ended up just using my phone's hotspot rather than going back down to the desk. no breakfast but I don't remember if it said it had it or not. Needs plugs bedside to charge phones/laptop etc.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Good evening, Rodger! For your concerns, our staff were made aware of your experience.Our WIFI is having technical issues at the moment, for the reason of it not being stated at check-in (Usually, we give out the WIFI password for All of our guests' Convenience). Right now, our Hotel does not serve breakfast but only coffee till 10AM. We are constantly improving our future guest stays, here at the Rodeway Inn! The staff here at Rodeway Inn appreciated your stay here with us!

8/10 Good

ANTONIETTE

Traveled with partner
Liked: Staff & service, amenities
The staff here is amazing! Everyone is super nice and very accommodating. The area is known for a lot of homelessness so occasionally if ur a night owl like me, you’ll see one or two trying to sleep in laundry room or under the stairs. All in all my experiences here are all in good standing. I know I’ll be back again soon and I’m looking forward to it and truthfully if it wasn’t for the amazing souls who work here especially the front desk I wouldn’t be coming back but because they are all so welcoming here and generous that’s why I come back. It’s all about customer service to me. I don’t care what the hotel looks like, it’s the staff that makes it what it is and here they have the best customer service team! I love u guys.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Good evening, Antoniette! The staff here at Rodeway Inn, always appreciates your stay here with us! For your concerns, our staff were made aware of your experience. We are constantly improving our future guest stays, here at the Rodeway Inn! Thank you so much for being a loyal guest. )

8/10 Good

Onésimo

Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Good evening, Onésimo! Thank you so much for your stay here at the Rodeway Inn, come visit us again! Thank you, Management.

2/10 Terrible

June

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have assessable room for people with service animals.
Stayed 2 nights in Feb 2024
Response from Management on Mar 25, 2024
Good evening, June! For your concerns, our staff were made aware of your experience. We are constantly improving our pet-friendly rooms for future stays here at the Rodeway Inn. The staff here at Rodeway Inn appreciated your stay here with us!

2/10 Terrible

José

Business traveler, Traveled with family
Disliked: Property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Good evening José! Thank you so much for your stay here at the Rodeway Inn.

2/10 Terrible

Ruiqiang, Mississauga

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet; Many cockroaches (I killed 8 of them at a time when I woke up during the night). I got 6 bites by unknown bugs in just one night stay.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you for your feedback. We are aware about the WIFI being unavailable during your stay, and we apologize for any inconvenience this may have caused you during your stay. We are currently under new management and your opinion means a lot to us. We hope you give us another chance in the near future.

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
The room smelled bad. I will never go to that property again.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you for your feedback. we apologize for any inconvenience this may have caused you during your stay. We are currently under new management and your opinion means a lot to us. We hope you give us another chance in the near future.

4/10 Poor

Sandra

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway to my room had an unclean odor and the room was not clean either. It was advertised there is free WIFI. There was no WIFI and was not told upon checking in. When I ask how long has the WIFI been down, I was then told a week.
Stayed 2 nights in Feb 2024
Response from Management on Mar 11, 2024
Thank you for your feedback. We are aware about the WIFI being unavailable during your stay, and we apologize for any inconvenience this may have caused you during your stay. We are currently under new management and your opinion means a lot to us. We hope you give us another chance in the near future.

10/10 Excellent

Cilia

Stayed 1 night in Feb 2024
Response from Management on Mar 25, 2024
Good evening Cilia! Thank you so much for your stay here at the Rodeway Inn.

10/10 Excellent

Ron

Liked: Amenities
Quiet area and very clean. Fantastic value
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Hello Ron!Thank you for the wonderful feedback. We appreciate your business and time. We hope to see you again soon!

6/10 Okay

dawn

Stayed 2 nights in Feb 2024
Response from Management on Mar 25, 2024
Good evening Dawn! Thank you so much for your stay here at the Rodeway Inn.

6/10 Okay

Celia

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 25, 2024
Good evening Celia! Thank you so much for your stay here at the Rodeway Inn.

2/10 Terrible

Juan carlos

Qq
Stayed 1 night in Feb 2024
Response from Management on Mar 25, 2024
Good evening Mr. Juan! Thank you so much for your stay here at the Rodeway Inn.

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Mar 25, 2024
Good evening Stanley! Thank you so much for your stay here at the Rodeway Inn.

2/10 Terrible

Patricia

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smell like mold and my son could not sleep because he heard a rat.
Stayed 2 nights in Feb 2024
Response from Management on Mar 11, 2024
Thank you for your feedback. I am sorry about your experience you had at our property. We are currently under new management and your opinion means a lot to us. We hope you give us another chance in the near future.

6/10 Okay

Kathy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was adequate. The pool was filthy. We did not like the virtual concierge or the virtual check-in.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you for your feedback. I am sorry about your experience you had at our property. We are currently under new management and your opinion means a lot to us. If and whenever you get a chance I would like to discuss the virtual concierge you are applying about, please give us a call. We hope you give us another chance in the near future.

4/10 Poor

Jose

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the most part it is clean but during our stay. We encountered plenty of roaches in our room. Besides this problem the rest of the experience was flawless.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Hello Jose.Thank you for your feedback. I am sorry about your experience you had at our property. We are currently under new management and your opinion means a lot to us. We hope you give us another chance in the near future.

10/10 Excellent

Jeremias

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible perfect
Stayed 4 nights in Feb 2024
Response from Management on Mar 11, 2024
Hello Jeremias.Thank you for the great feedback during your stay with us. We hope to see you again soon!

10/10 Excellent

Angela

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great price good location central to all ft myers
Stayed 6 nights in Feb 2024
Response from Management on Mar 11, 2024
Hello Angela.We are very happy to hear that you enjoyed your stay with us. We hope you continue to stay at our property in the near future. I will be sure to share your review with our staff. Thank you again for your feedback!

2/10 Terrible

MD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Hello MDThank you for your feedback.We hope that you stay with us again in the near future.

2/10 Terrible

Kelly

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I checked @3, left, came back around 9pm drove into the lot my room was way in the back and while driving through there was about 50 men hanging out in the parking lot scattered through it. I am a female and I just wasn't comfortable with staying there alone because of it. So the room was empty the whole time I booked it for. I was concerned about my safety that's all.
Stayed 3 nights in Feb 2024
Response from Management on Feb 12, 2024
Hello Kelly. Thank you for your feedback. I apologize that you felt unsafe at our property, but I assure you that our guest safety is our number one priority. We hope you give us another chance in the near future.

6/10 Okay

Denise

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just not a nice place
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Hello Denise. Thank you for your feedback. We are currently under new management and we assure you that in the upcoming future that we will be one of the best hotels in SWFL. We hope you give us another chance on your next visit.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute I checked in the atmosphere was very very friendly. I actually had it booked for two nights and basically I would’ve been charged had I canceled, but they accommodated me because I had an emergency in the family and I had to get back up north great loved it, but I don’t know if you can do anything about my roommate who was snoring up a storm dang she was loud. I hope she didn’t wake anybody else up but thank you for the kindness. I’ll be back.
Stayed 2 nights in Feb 2024
Response from Management on Feb 10, 2024
Hello Leann.Thank you so much for the wonderful feedback, and I will be sure to share it with the staff. Hope to see you again soon.

4/10 Poor

Josue

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner wasn’t working properly and making lousy noise all night long. I spoke to the check out lady and she didn’t even bother to answer my question
Stayed 1 night in Feb 2024
Response from Management on Feb 10, 2024
Thank you for the feedback. We apologize for the inconvenience the noise from the A/C may have caused you during your stay with us. We hope whenever you come back to the area that you give us a chance.

10/10 Excellent

Rachelle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Jan 2024
Response from Management on Feb 10, 2024
Hello Rachelle.Thank you for your positive feedback about our property. We look forward welcoming you in the future.

10/10 Excellent

Yoel, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Management on Feb 10, 2024
Hello Yoel.Thank you for your positive review about our property, and we look forward to welcoming you and family in the near future.

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2024
Response from Management on Feb 10, 2024
Hello Miguel.Thank you for your feedback, and glad to hear that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Cristen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We got a smoking room and the whole building was god awful.. the worse part was the amount of roaches we found in our room. So gross.. needless to say I will not be returning.
Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Hello Christen.Thank you for your feedback, we are truly sorry for the experience you had with us. We are currently under new management, and we hope that you give us a chance in the near future.

2/10 Terrible

Jael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere!!
Stayed 4 nights in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, we are truly sorry for the experience you had with us. We are currently under new management, and we hope that you give us a chance in the near future.

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is getting 3 stars only due to the low price and quality service at the desk. I had to switch rooms due to bugs. Hallways were dingy and half of the bulbs didn't work in my room. No hot water for the shower.
Stayed 1 night in Dec 2023
Response from Management on Jan 31, 2024
Thank you for your feedback, we are truly sorry for the experience you had with us. We are currently under new management, and we hope that you give us a chance in the near future.

2/10 Terrible

Agnieszka

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place, will never stay again.
Stayed 1 night in Jul 2023
Response from Management on Jan 31, 2024
Thank you for your feedback, we are truly sorry for the experience you had with us. We are currently under new management, and we hope that you give us a chance in the near future. We guarantee to make your stay more pleasant.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff all of them always polite and kind
Stayed 2 nights in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, we are happy to hear you had a great experience with us. I will be sure to share this review with our staff. Thank you for time, and we look forward to seeing you again in the near future!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a great place to stay, close, clean, easy to fine. The only coment is that i believe the carpets beed to be cleaned. Otherwise it was a great place to stay, the help was great too work with
Stayed 3 nights in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, we are delighted to know that you a great experience with us. We are currently under new management, and I will be sure to let our maintenance staff about the carpet. we hope that you stay with us again in the near future.

10/10 Excellent

Curt

Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, we look forward to welcoming you back in the near future!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Overall great experience
Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Hello James.Thank you for your feedback, we are glad for the great experience you had with us. We are currently under new management, and we hope that you continue to use Rodeway Inn in the near future.

4/10 Poor

Erick

Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, we are truly sorry for the experience you had with us. We are currently under new management, and we hope that you give us a chance in the near future.

6/10 Okay

Preya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The inside of the room is a bit outdated but the sheet on the bed seemed to be unwashed with tree bark on it. The towels smell as if they either don’t wash it or they just spin it in water. I asked the pool hours they said once it gets dark. I came from NEW YORK. I don’t know how I’m supposed to schedule my time since I don’t know when FLORIDA will get dark. The overall air quality in the room was musky.
Stayed 2 nights in Jan 2024
Response from Management on Jan 17, 2024
I am sorry to hear about your experience at our property. We hope that you will reconsider staying at our property in the near future. Once again, we value your feedback and concern. Thank you for staying at Rodeway Inn Fort Myers, FL.

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Management on Jan 31, 2024
Thank you for your feedback, I will be sure to let my staff know about your review. Hope to see you again soon!.