Ratings based on 223 Verified Reviews

4.0 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2018
This hotel was clean and the staff very friendly. Enjoyed our stay.
Comment from Hotel Management
Jan 27, 2018 by Duncan, Hotel Management
Thanks for taking the time to review your recent stay at the Super 8 Fort Nelson! We are happy to see that you enjoyed your stay and we appreciate the kind comments regarding the friendliness of the staff and the cleanliness of the hotel . We will be sure to pass on your kind feedback to our team. Again, thank you for the feedback and for your business and we hope to serve you on a future visit! Super 8 Fort Nelson Team
3 out of 5
by A verified traveler from North Vancouver

Posted Dec 19, 2017
Second time staying there for a week for work in the past two months. The hotel is quiet, wifi is decent, and the hot tub makes for a great end to the day after working outside in the cold. The kitchenettes are a huge bonus so we don't have to microwave everything or eat out every day. Thanks!
Comment from Hotel Management
Dec 20, 2017 by Duncan, Hotel Management
Thanks for taking the time to comment on your recent stay at the Super 8 Fort Nelson! We are pleased to learn that the hotel is meeting your needs, being quiet, well equipped and especially useful for longer stays where you can prepapre your own foods. We would be happy to determine how we can improve your future visits even more and look forward to serving you again. Duncan Matheson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Nov 12, 2017
Well located, inexpensive, clean and comfortable. I'd definitely stay here again.
Comment from Hotel Management
Nov 14, 2017 by Duncan, Hotel Management
Thanks for taking the time to review your recent visit to Super 8 Fort Nelson! We appreciate the kind comments regarding the comfortable, clean facilities ; the location and the great value you received. Our team works hard at making sure our guests have a great experience and we will be sure to share your feedback with them. We look forward to serving you again! Super 8 Fort Nelson Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Had to overnight it here one night.

Posted Oct 30, 2017
Pros: Location, cleanliness, friendly staff.
Cons: Nothing that I can think of, was satisfied as is.
Location: Restaurants and gas stations all within this hotel, breakfast in the morning. Modern rooms.
Great rooms, comfortable beds, clean, great parking and friendly staff.
Comment from Hotel Management
Oct 31, 2017 by Duncan, Hotel Management
Thanks for taking the time to comment on your recent stay at the Super 8 Fort Nelson! We appreciate your kind comments regarding the friendliness of the employees; the cleanliness of the facilities; the free hot breakfast, the great location of the hotel and the overall value offered. Your feedback is welcome and will be shared with our hardworking team, and, we look forward to serving you on a future visit. Super 8 Fort Nelson Team
5 out of 5
by Patricia

Fantastic

Posted Sep 26, 2017 on Hotels
Best room on our trip so far. The staff was very friendly. The bed was EXCELLENT, the pillows and sheets were a dream. Breakfast was hot and delicious. Room was very clean and we were very satisfied with our stay. And they are pet friendly and accommodated us with a first floor room for the comfort of our older dog.
Comment from Hotel Management
Oct 2, 2017
Thank you the wonderful review regarding your recent stay at the Super 8 Fort Nelson! Our team works very hard to ensure that our guests receive value, great service and comfortable during their visit and we are happy to know experienced that commitment. Thanks for your business and for the feedback ... we will be sure to share your kind comments! Super 8 Hotel Team
1 out of 5
by Darrell

FILTHY AND DISGUSTING

Posted Sep 25, 2017 on Hotels
Short black hair from someone getting a buzz cut EVERYWHERE in the bathroom! Add that to the cut fingernails left on the ledge of the counter top back splash. DISGUSTING! Will NEVER go back.
Comment from Hotel Management
Oct 2, 2017
Thank you for making us aware of your experience during a recent visit. We sincerely apologize for the condition of the room when you arrived. We can only guest that you were put into a room that was not ready for sale, accidentally. We will try to determine the cause of the error so we can avoid a future occurrence. We will be contacting our partner to advise we will be removing all charges for the stay. Once again, we are deeply sorry for the
4 out of 5
by A verified traveler

So so

Posted Sep 12, 2017
Pros: Not sue if I liked anything
Cons: Fix your Jacuzzi. I chose Super * cause of Jacuzzi but unfortunately it was not working.
Rooms needs some renovation Shuttle driver to Airport very cold and careless
Comment from Hotel Management
Sep 16, 2017 by Duncan, Hotel Management
Thanks for taking the time to review your recent visit to Fort Nelson. We apologize that our hot tub under repair with some plumbing issues during your visit. Please note that we took immediate steps to fix the issue and it is operational again. We take great pride in the consistent comments we receive regarding our friendly and caring employees. I am sorry to learn your airport transfer did not reflect this and we will take steps to ensure your comments are carefully reviewed with our team. Thanks again for the feedback .. it really helps to improve! Duncan Matheson General Manager gm@super8fortnelson.com
4 out of 5
by Kalsey

Great

Posted Sep 7, 2017 on Hotels
The room smelt a little old but overall great! Received a killer deal on the themed room! Staff was friendly and the hotel nice.
Comment from Hotel Management
Sep 8, 2017
Thanks for taking the time to review your recent stay at the Super 8 Fort Nelson! We appreciate your kind comments on the friendliness of the employees and the value you received during your visit. We hope to serve you and your family again on a future visit! The Super 8 Fort Nelson Team
3 out of 5
by A verified traveler from whitehorse

Tired hotel with obvious cutbacks on upkeep +servi

Posted Sep 3, 2017
Pros: Upgraded room
Cons: Cutbacks in kitchen on breakfast, paint, lighting in pool.
Location: Was a stop along the way to Whitehorse, sleep was the only thing wanted...did get it.
Tired needs facelift and as profit thin cutbacks dictated by management affect staff moral. Cutbacks obviously determined at management level.
Comment from Hotel Management
Sep 6, 2017 by Duncan, Hotel Management
Thank you for taking the time to review your stay. We are pleased to know you had a comfortable sleep and we are sorry to learn that you saw some deficiencies during your visit. We replaced all of our exterior and pool area with energy efficient, long life LED lighting in July 2017. Unfortunately, we had issues with the installation and are awaiting replacement lights from the manufacturer to replace several burnt out lights in the pool area. We currently do offer a hot selection of waffles, eggs with ham or sausages, breads, muffins, yogurt, juices and coffee. However, we are working to make improvements to better serve our guests. We certainly have our challenges operating a hotel in a town that has been hit with severe economic hardship. However, our team also takes pride in operating the hotel at a high standard. Again, thanks for choosing to stay with us and we really do appreciate the feedback ... it helps us to get better! Duncan Matheson General Manager
5 out of 5
by Thomas

Very Good Stay

Posted Sep 1, 2017 on Hotels
Excellent value, very good breakfast. Quiet rooms, good location.
Comment from Hotel Management
Sep 4, 2017
Thanks for taking the time to review your recent stay at the Super 8 Fort Nelson. We appreciate your kind remarks and we are happy you found the value, the Super Start breakfast and the overall comfort exceeded your expectation. Thanks for staying with us and we hope to serve you again soon! The Super 8 Fort Nelson Team