Ratings based on 48 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Terrace, BC

Nice hotel with enough parking for our trailer.

Posted Nov 24, 2016
Pros: Nice to have such a nice hotel in the north - remote.
Cons: Hotel mngmt should take more time to inspect the rooms. Residents see the corners cut in cleaning and/or maintenance that should be addressed.
Location: Central to town, basic restaurants w/in walking distance.
The hotel made changing our reservations seamless and easy. We needed special parking for a trailer.
Comment from Hotel Management
Nov 27, 2016 by Mounir R., Hotel Management
Dear Valued Guest I would like to thank you for staying at the Super 8 Fort Nelson and for your feedback and rating. Thank you for your suggestion and I will definitely take that into consideration in my day to day operation and will address issues accordingly Looking forward to welcoming you back in our hotel Thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage, AK

Great stopping point

Posted Oct 12, 2016
Pros: Pool and hot tub. Friendly staff.
Cons: Smell of cigarette smoke in the hallway
My son and I stopped in Fort Nelson on the way from Oregon to Alaska. Would have given the Super 8 Fort Nelson 5 starts except for the smell of cigarette smoke in the hallway. Appreciated that our first floor room had entrance from inner hallway as well as secondary entrance from parking spot. Room was generous size with fridge, small bar sink and microwave. Pool with slide and hot tub were excellent way to wind down from long day of driving. Very helpful staff and great options for breakfast. Would definitely stay again and recommend.
Comment from Hotel Management
Oct 16, 2016 by Mounir R., Hotel Management
Dear Valued Guest Thank you for your stay at the Super 8 Fort Nelson and for your feedback and rating. I apologize for the cigarette smell in hallways and this is only available in smoking floor, in your next stay please request a room in upper floors and you won't feel the smell I am gld you liked our hotel services and staff and looking forward to welcoming you again in our hotel
3 out of 5
by A verified traveler

WiFi

Posted Aug 24, 2016
Pros: an exercise room however the TV was always on and no remote to change the channel.
Cons: WiFi that allows the customer to stay logged in. And a TV in the exercise rom that the client can use.
I could not stay on WiFi and staff could not help me. Very frustrating.
Comment from Hotel Management
Aug 25, 2016 by Mounir R., Hotel Management
Dear Valued Guest I would like to thank you for staying with us at the Super 8 Fort Nelson and for your valuable feedback. The remote control is usually provided to the exercise room, however, some guests keep changing its places but I am assuring you that there is always a remote control available. I will personally look at the Wi-Fi issue and work on solving it, this is probably the first time to hear about this issue. Once again, thank you for your feedback and looking forward to seeing you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Yukon

Tried and true

Posted Aug 24, 2016
This is our "go-to" stop in Fort Nelson. They offer free breakfast, and you know what you are getting. The rooms are reasonable. It's next to a Boston Pizza, which is probably where every traveller eats dinner.
Comment from Hotel Management
Aug 25, 2016 by Mounir R., Hotel Management
Dear Valued Guest Thank you for stating at the Super 8 Fort Nelson and for your valuable feedback. I am glad you liked our hotel and services and will look forward to welcoming you back in our hotel
2 out of 5
by A verified traveler from Florida

Limited choices in the area....

Posted Aug 19, 2016
Not a whole lot of choices in Ft.Nelson. first room was okay but has to move due to faulty smoke detector. Sweet clerk at the desk upgraded us to a king suite. Unfortuately, the room had not been in awile....the room was dusty and just not clean. We were so tired from travelling, we decided not to complain and just go to bed.
Comment from Hotel Management
Sep 2, 2016 by Mounir R., Hotel Management
Dear Valued Guest Thank you for staying at the Super 8 Fort Nelson and for your comments I apologize if we were not able to meet your expectations, your feedback is important to us and we will be working on it. Looking forward to welcoming you back in our hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Better than expected

Posted Aug 19, 2016
Very clean and comfortable. Friendly staff. Ate at Boston Pizza and sports bar which is right across the parking lot. I'd recommend that place as well.
Comment from Hotel Management
Aug 25, 2016 by Mounir R., Hotel Management
Dear Valued Guest Thank you for staying at the Super 8 Fort Nelson and for your feedback. I am glad we were able to exceed your expectations and will always maintain those standards. Looking forward to welcoming you again in our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Posted Aug 18, 2016
The room was great and the staff was very helpful. We enjoyed the breakfast.
Comment from Hotel Management
Aug 25, 2016 by Mounir R., Hotel Management
Dear Valued Guest Thank you for staying at the Super 8 Fort Nelson and for your feedback. I am glad you liked our hotel, staff and services, and will always maintain our standards Looking forward to welcoming you again in our hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Posted Aug 14, 2016
Location: Don't miss the Ft. Nelson museum.
Friendly and helpful staff. The breakfast was great. The water slide was fun.
Comment from Hotel Management
Aug 14, 2016 by Mounir R, Hotel Management
Dear Valued Guest Thank you for staying at the Super 8 Fort Nelson and for your feedback. I am glad you liked our hotel and service and looking forward to receiving you in our hotel soon Once again, thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Great Alaska Highway Location

Posted Aug 5, 2016
My overall experience was great. The bed was very comfortable. My only concern, though, which I expressed to the front desk staff, was accessibility to the back of the hotel entrance. The sidewalk in front of my outside room door was to high to get onto with my wheelchair. Unfortunately, there were no ramps at either end of the sidewalk.
Comment from Hotel Management
Aug 14, 2016 by Mounir R, Hotel Management
Dear Valued Guest I would like to thank you for staying at the Super 8 Fort Nelson for for your feedback. I am glad you liked the hotel and service, and I would like to inform you that I have received your comment from my colleague and currently working on how to do it for your room and other accessibility rooms Once again, thank you and looking forward to receiving you in the near future
2 out of 5
by A verified traveler from Alaska

Kinda gross

Posted Aug 4, 2016
I'm not a motel person at all. This one was actually one of the nicer motel options so I chose it. Well, the front desk lady was super nice! There was a water slid which seemed pretty cool. Downside was everything else. Got into the room and there was a strange tummy churning smell. Sheets didn't look or smell clean. There was a used bath towel across the toilet and a used wash towel over the shower head. Bleh. Called down and the nice front desk lady assured me the room had been cleaned and they probably just forgot that stuff. Smh. She reluctantly asked if we wanted to switch rooms. I didn't want to end up somewhere worse and we were leaving in less than 8 hours after we checked in, so we stripped the bed, showered and dried with our clean clothes and slept in long pants and hoodies on top of our clothes we dried off with. Needless to say it wasn't the best experience and we were out of there and back on the road within 5-6 hours.
Comment from Hotel Management
Aug 14, 2016 by Mounir R, Hotel Management
Dear Valued Guest I would like to thank you for your stay at the Super 8 Fort Nelson Hotel and for your feedback. I apologize of we were unable to meet your expectations and sorry to hear that you was not happy in our hotel. However, I will work on your comments and look into the needs to correct them. Thank you