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Reviews of Best Western Aspen Hotel

2.5 out of 5
Best Western Aspen Hotel
2900 S 68th St, Fort Smith, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 401 out of 870 reviews" "
Rating 8 - Good. 247 out of 870 reviews" "
Rating 6 - Okay. 110 out of 870 reviews" "
Rating 4 - Poor. 68 out of 870 reviews" "
Rating 2 - Terrible. 44 out of 870 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Andy

Stayed 5 nights in Apr 2024

8/10 Good

Wayne, Elko

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms and corridors were in shabby condition. It definitely needs to be maintained better.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronnie, Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities
Ice machine was out of order and the desk associate was not aware of it.
Stayed 4 nights in Mar 2024

8/10 Good

Ho

Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Found skidmarked stained underwear in the corner of the room. Could hear the ceiling creak as the guest above us moved around. Could barely hear the front desk tenant when he spoke. Was not welcoming, appeared more interested in his phone. Overall the place was in need of repair with torn carpet, bad grout, etc.
Stayed 1 night in Mar 2024

4/10 Poor

Walter

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Tried to check in at about 2:30. Was told the rooms was not ready and come back in 20 mins. Left and came back about 4pm. Got a key and encountered housekeeping in the room as we tried to bring in our bags. Was told 20 more minutes, so I left again. Finally got into our room about 5 pm. So many people smoking weed around the outside of the building that the whole first floor of the hotel smelled like it. The room was pretty clean but the drain plugs on the sink wouldn’t stay open so the water in the sink wouldn’t drain. The bath drain, however was just pulled out and sitting in the shower. Just not a really professionally run hotel. Staff was nice but not helpful. Can’t say that I’ll ever stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Tanya

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Limited parking.
Stayed 1 night in Feb 2024

4/10 Poor

NancyRon

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good customer service
Stayed 5 nights in Jan 2024

10/10 Excellent

Danny del

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

4/10 Poor

Sandy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty, the blankets had burns in them, the curtains had rips
Stayed 1 night in Jan 2024

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean with lots of dining within walking distance.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Stayed 2 nights in Dec 2023

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very quiet. The staff was very friendly and helpful. The room was immaculate. The bed was very comfortable and the pillows were perfect. The room had everything we needed. The area around the hotel had lots of options for dining and shopping. We absolutely enjoyed our stay! We would highly recommend this hotel to anyone.
Stayed 1 night in Dec 2023

8/10 Good

Rose

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Maid service was sketchy. They weren't consistent with cleaning our room or supplying us with towels Breakfast was good hut boring. Too many cheese omelets.
Stayed 4 nights in Dec 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Hollie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Business traveler, Traveled with family
Greeted by very nice desk clerk. Room very clean easily accessible from front desk. Would stay here again .
Stayed 1 night in Dec 2023

2/10 Terrible

Jonathan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place was disgusting and towels were stained. Beds stained
Stayed 1 night in Dec 2023

8/10 Good

Wayne, Elko

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the hospital where we needed to be. A lot of construction workers staying at this hotel.
Stayed 3 nights in Dec 2023

8/10 Good

Dr. D. Chris and Gladys

Traveled with partner
Liked: Amenities, property conditions & facilities
Great staff, but they charged me $50 for no reason to check in. If there are hidden fees, they need to become unhidden and verified at the point of reservation.
Stayed 4 nights in Dec 2023

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed in the first room on the first floor. There was over an inch of space under the door to my room, through which all sounds carried almost as if there was no door. A male employee spoke loudly at the front desk all night and I could hear every word he said. I went out and bought earplugs the next night, which helped some. But I still had great difficulty sleeping due to noise getting through them. In the mornings, I was awoken around 5:30 with clanking breakfast preparations. I saw two roaches crawling on the ceiling, once in my bathroom, and once above my bed. This was an awful experience overall.
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Mitchell

Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
This hotel showed us 3 of the last rooms available for our 4 night booking with a reservation and all three rooms were terrible! First room smelled of cigarette smoke and mildew, 2nd room had shredded curtains and the hotel clerk closed the door and took us immediately to the 3rd room which had dog feces on the floor. We left but they would not give us a refund, stating it was at the managers discretion. we were told he was not available or on the premises. We are in the process of pursuing a refund!! Met others at another hotel who had similar experience. HELP! We are Best Western Reward members, too!
Stayed 4 nights in Oct 2023

8/10 Good

Shannon J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was nicely furnished and clean. Bathroom, however, seemed a bit dated. Some noise in halls and adjoining rooms until around 10:30 and then relatively quiet. Average breakfast, with hot and cold items; pastries were virtually gone when we arrived shortly before 8 AM.
Stayed 1 night in Nov 2023

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don't need to keep searching; click "Reserve" at this outstanding location! I work for a non-profit, and so I'm always looking for clean, safe, and reasonably priced. Convenient to major highways is a huge plus. This outstanding hotel checked all my boxes. I will DEFINITELY reserve here again. Friendly staff, clean & quiet rooms, comfortable bed, good water pressure in the shower, nice breakfast set up, lots of restaurants in walking distance and safe area. This location was PERFECT for me, and at a great price!
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Nice clean rooms. Daily maid service. Comfortable beds. Location close to restaurants and stores. Good hot breakfast.
Stayed 7 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was veey clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean stay, easy, quiet, and convenient. I’ll be staying here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the updates. The mattress and pillows we so comfortable.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing except I couldn't connect my ps4 to the wifi to be able to watch hbo max on it.
Stayed 1 night in Sep 2023

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and had a welcoming lobby. It’s very convenient to Mercy Hospital. Room was quiet. I had to skip breakfast so no review of the food but it looked good. They have a weekly breakfast menu posted showing what will be served on which day. Nice touch! My only negative is it felt like bathtub was slippery and it doesn’t have a large flat surface to stand on. Made showering a bit precarious.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Steve

Stayed 1 night in Sep 2023

6/10 Okay

Myoung Hee

Stayed 1 night in Sep 2023

4/10 Poor

Randy

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Bathroom was NASTY ! I paid extra to get a room with a jetted tub and it was black with grease and dirt ! I had to go buy cleaning stuff to clean it good enough to even take a shower in it ! no way I would have used the tub
Stayed 1 night in Sep 2023

8/10 Good

Roger

Stayed 1 night in Sep 2023

10/10 Excellent

Doug

Stayed 1 night in Sep 2023