Ratings based on 343 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice!

Posted Apr 28, 2017
Pros: Good location - there is a Starbucks literally a 2 minute walk from the hotel!
Location: The mall is a 3 minute drive away and there are plenty of excellent food options nearby.
The stay was lovely. The room was clean, the staff was friendly, and the free breakfast was very nice. No complaints and would recommend.
Comment from Hotel Management
May 6, 2017 by Lavonda, Hotel Management
Thank you for your feedback. I am happy that you experienced great customer service during your stay at Hampton Inn Fort Smith. We look forward to your return.
4 out of 5
by A verified traveler from McAlester, OK

Nice hotel close to restaurants

Posted Apr 27, 2017
Stayed overnight before having a medical procedure. Staff was friendly and the room was nice, would stay here again.
Comment from Hotel Management
Apr 27, 2017 by Lavonda, Hotel Management
Thank you for your feedback. I am happy that you enjoyed your stay while in Fort Smith. I hope all is well with your health.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Great staff

Posted Apr 23, 2017
Very friendly and helpful staff. Wonderful breakfast. Room was a bit hot. Thermostat may have been broke. Wouldn't cool off as much as I would have liked. Overall great hotel. Will stay here again.
Comment from Hotel Management
Apr 27, 2017 by Lavonda, Hotel Management
Thank you for your feedback. I am happy to hear that you were pleased with your stay with us at Hampton Inn Fort Smith. I do apologize for the inconvenience of the A/C not working properly, I will be sure to have maintenance take a look at it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Smith

Very comfortable bed

Posted Apr 14, 2017
First Quality Motel! Comfort, Hospitality, Friendliness were all over the top!
Comment from Hotel Management
Apr 27, 2017 by Lavonda, Hotel Management
Thank you for your feedback. I am happy to hear that you experienced excellent customer service and enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from coast to mid usa travels!

Exhausted from long travel ,everything was great!

Posted Apr 10, 2017
Staff made us comfortable even thought we were gluten free ! Tryed hard to get us our survival foods thanks!
Comment from Hotel Management
Apr 11, 2017 by Lavonda, Hotel Management
Thank you for your feedback. We are happy to hear that your enjoyed your stay. Glad we could help fill your belly before your daily travel.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Newly Renovated and Great Location.

Posted Mar 24, 2017
Location: Great location close to Miss Laura's, Ft. Smith and Chaffee Crossing.
The hotel is like brand new due to all the renovations. Rooms were clean and beds were very comfortable. The staff was very friendly and helpful. We stayed a second night because we were so pleased with this hotel.
Comment from Hotel Management
Mar 25, 2017 by Lavonda, Hotel Management
Thank you for your feedback. We are glad that you enjoyed yourself so much, that you chose to stay an extra night with us. We really enjoy guests that let us know when they are happy.
3 out of 5
by A verified traveler

Posted Mar 4, 2017
The hotel is currently under a remodel and all the extras are not available for use. This was not stated on the website. The bed was uncomfortable and was able to hear the conversation in the next room. They are quick to charge you more than is agreed upon on the website and slow to refund the overcharge. As of this date I still have not received a refund. Did not try the breakfast just wanted to check out.
4 out of 5
by Melissa

Clean. No indoor pool right now.

Posted Feb 20, 2017 on Hotels
room very comfortable and clean. Hotel is remodeling will be very nice once finished. was disappointed the pool was out of service and it did not say so on the hotel's website. I chose this hotel because I wanted an indoor pool for my children. If I had known, we would have stayed in a different hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
The hotel was comfortable, very well located next to the interstate. Staff were courteous, breakfast was decent, with plenty of options. They were renovating while we were there, but that didn't affect our comfort at all.
Comment from Hotel Management
Feb 14, 2017 by Lavonda, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay. We hope you return soon.
3 out of 5
by A verified traveler from Falls Church, VA

Hotel stay

Posted Feb 4, 2017
Pros: Staff was friendly
Cons: Advise your guest ahead of time of inconvenient situation
Location: Good location to visit my relatives
I was disappointed with the access to my room. Had to go outside in the bitter cold to get to my room, gong and coming. I was not advised by the hotel that it was .undergoing renovations. Will find another hotel next time.
Comment from Hotel Management
Feb 6, 2017 by Lavonda, Hotel Management
Thank you for your feedback. We apologize for the inconvenience of construction, however, we do have interior access through our stairwell so you don't have to go outside.