Ratings based on 140 Verified Reviews

3.4 out of 5
67% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Briitish Columbia

Not too Good!

Posted Apr 21, 2018
Pros: Location
Cons: Read my comments re my experience.
Location: Centrally located and near to my business appointments.
The bedroom itself was OK, the bed was comfortable but had stringy material hanging below the mattress. The worst thing was the bathroom, I am 6'3" and 220 lbs. and had to stand sideways to get through the doorway. The toilet sits facing the tub and is one size 13 shoe away from the tub. If I wanted to sit on the toilet, my feet could not fit unless I put them in the tub or sit sideways on the toilet seat. If you exceed 5'6" in height, do not stay at this hotel. I did call the front desk to see if I could switch to a room with a bigger bath/toilet set up but was told ALL rooms were the same.
2 out of 5
Recommended
for Everyone
by A verified traveler

Stonbrdge Fort St John

Posted Apr 16, 2018
All was good except that we had no hot water in the morning, hotel staff gave us a key to another room, the tub wate faucet in that room was stripped and could barely turn the water on. Other guests had water issues also.
Comment from Hotel Management
Apr 18, 2018 by Raj, Hotel Management
Thank you for your feedback, patience and understanding.We had a sudden hot water tank issue. We are glad that this problem has been resolved. We are certain that on your next visit you would not face these issues again. Hope to see you again in near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie

Hot water

Posted Apr 16, 2018
We had no hot water for morning shower. We were told there was a boiler that was malfunctioning. Other than that situation the hotel room and our stay was good.
Comment from Hotel Management
Apr 18, 2018 by Raj, Hotel Management
Thank you Joanne for your feedback. We are really sorry for your experience with hot water. We had a sudden outage and our hot water tank stopped. However we have fixed the problem and all our services are back to normal. We are certain you will not have such issues on your next visit. Hope to see you in near future.
2 out of 5
by A verified traveler

Posted Mar 27, 2018
Hotel was not clean. We found hair on the bed. Overall not a good experience.
Comment from Hotel Management
Mar 29, 2018 by Raj, Hotel Management
Thank you for your feedback. We are truly sorry for your recent stay experience and we have discussed this with our team. We hope you would give us a chance again and you would see a marked difference.
2 out of 5
by A verified traveler from Northern BC

Not what I expected

Posted Mar 25, 2018
Lobby was nice and staff friendly. Remainder of the hotel was noticeably old and run down. The room I was in seemed to be off in some forgotten wing of the hotel. Some of the fixtures were falling off and being held up by questionable means. Will not be staying again ever.
Comment from Hotel Management
Apr 2, 2018 by Raj, Hotel Management
Hello Chris, thank you for taking the time to provide valuable feedback. On your next visit do ask us for our renovated rooms on 05th and 06th floor. As for the water valves they are the design feature and part of the structure from 1994. We have left it as is as part of some old fixtures but they are perfectly in good shape and approved by safety inspectors. We really take our guests feedback seriously and do our best to address them. We sincerely hope Chris that you would come back to us on your next visit and we will make sure that you have a fantastic time. Ask for Raj.
3 out of 5
by A verified traveler

Stonebridge FSJ

Posted Mar 24, 2018
I stayed here because the Stonebridge down the road from this one in Dawson Creek is quite nice all around. This is an old property. It was extremely noisy with both people on my floor and people I could hear on other floors through the walls or floor...? Bed was comfortable, room was clean but a little dated. Full breakfast in the morning was decent, with several choices of hot atifff. I just didn’t really get any sleep for the noise!
Comment from Hotel Management
Mar 26, 2018 by Raj, Hotel Management
We are sorry to hear that your recent stay didn't go well. On your future visits ask for higher floors on 06th or 05th as they are very quiet. We hope to serve you better on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2018
The restaurant food was very good. Beds were super comfy.
Comment from Hotel Management
Mar 21, 2018 by Raj, Hotel Management
Thank you for taking the time to give us feedback. We love that. We are glad that your stay was comfortable and we look forward to having you back with us in near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Very friendly staff!

Posted Mar 16, 2018
The staff is what makes the difference here! They are very friendly and helpful. The hotel is older but they did a fair job of making sure it was clean and filled with good quality bedding and toiletries. Will stay here again.
Comment from Hotel Management
Mar 16, 2018 by Raj, Hotel Management
Thank you Cubster for such a fantastic review, we love that. This is what keeps us going and keeps our teams morale high. We would love to see you back in near future. Safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Old and a bit rundown but clean Poor lighting in room. Xxxxxxxx.
Comment from Hotel Management
Mar 16, 2018 by Raj, Hotel Management
Thank you for taking the time to provide us with feedback. We are in the process of major upgrades in summer. We wish you safe travels and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2018
Booked room for work Staff was knowledgeable and friendly Room was clean.
Comment from Hotel Management
Mar 7, 2018 by Raj, Hotel Management
Thank you for your review. We hope to be of service again in near future.