Posted Jun 24, 2015
Carpet was dirty and sticky.
Receptionists did not know how to do their jobs. 2nd day there, could not get into room because the key had "expired" and after going back and forth to the office the 3rd time, 30 minutes in 100+ degree heat, can finally get into the room AFTER the maintenance guy goes over to explain to the receptionist that she needed to register the key correctly. At check out, that receptionist stated that Expedia had rejected the reservation. Since she had the credit card on file for a pet fee, she charged the card. It took 20 minutes of explaining that if there was an issue with Expedia and the reservation, it was between the hotel and Expedia, and between Expedia and me. I had to hit the road and so I gave up. Charges were eventually reversed but it was unnecessary to be charged in the first place. Isn't the point of using Expedia to avoid this overcharging and hassle?? This hotel is not the only one in town so skip to the next one and find a place with competent staff.