Loud noise during our stay at the Best Western Sugar Sands Inn & Suites 4415 Commons Dr E, Destin, FL, 32541 during the dates of April 4th-7th. The hotel was clean however the experience wasn't what I would call a 10....The person or persons residing above our room was extremely noisy. Our room was 140 and we were placed on the bottom floor of the hotel. The very 1st night 4/7/2024 I called the front desk around 11:45pm to complain about the stomping and loud noises which carried on for over 5 hours keeping my family up and upset after a 4hour trip to Destin Florida. The front desk person, a young lady, stated the family upstairs had children and they were getting ready for bed and would be going to sleep soon. I felt that this was an unacceptable answer. I was also told the walls were paper thin and that I would hear my neighbors moving around in their rooms...This endless noise went on for 2 days of the trip and I also visited the front desk to get answers and turn in an iPhone found in the hotel room we checked into 140. I would like to be compensated for my lost rest as well as for my family. I have 2 children under age 13. I also did not have the room I asked for with the pullout bed for my son and I was told that they booked the suite for someone else based on the third party site Expedia. I wasn't given an apology or anything.