Ratings based on 1,052 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from TN

Good hotel

Posted Sep 8, 2016
The out side looks like old and cheep hotel but room inside is very comfortable. I don't have any complain.
Comment from Hotel Management
Sep 8, 2016 by BB, Hotel Management
Thank you!
5 out of 5
by A verified traveler from pensacola

Night away

Posted Aug 22, 2016
Went for my daughters birthday had a great time room great food great swimming pools wonderful will be back😊😊
Comment from Hotel Management
Aug 22, 2016 by BB, Hotel Management
Thank you for you comment! We hope to see you again soon!
5 out of 5
by A verified traveler

Posted Aug 15, 2016
Loved the comfort and the cleanliness. The staff was nice, after we had an issue with our reservation, the lady at the front desk gave our whole party free breakfast vouchers.
Comment from Hotel Management
Aug 16, 2016 by BB, Hotel Management
Thank you for the great review!
1 out of 5
by A verified traveler from St Petersburg

Overrated property; poorly managed.

Posted Aug 13, 2016
Encountered poor management and terrible customer service at this highly overrated beach front hotel. Once mgnt acknowledged our reservation thru Expedia, we were treated like second hand citizens. Starting with a room directly across an elevator, to our room smelling of a strong chlorine leak, to housekeeping propping open our door for entire day without any supervision, to no caring management team on duty and finally to an unprofessional operations manager who will not return emails or phone calls as well as a General Manager who doesn't have the courtesy to respond either.
Comment from Hotel Management
Aug 17, 2016 by BB, Hotel Management
Thank you for your comments! We are sorry you were unhappy with your stay. We work very hard to create a fantastic resort environment and the vast majority of our guest are very happy. Thank you again for your comments. We hope you will stay again in the future.
3 out of 5
by A verified traveler from chicago area

The beach location is what makes this hotel good

Posted Aug 7, 2016
Pros: Location on beach, next to Boardwalk area
Cons: The people at the front desk were not very friendly
Location: It's all about the beach!
The hotel is old. The breakfast buffet is ok but the poolside grill & dining room have very limited menus so we choose not to eat at either of those. Hotel is a very short walking distance down the beach from the 'Boardwalk' area which has 5-6 good restaurants. There are two pools, the shallow one was used mostly by little kids. Good hot tub. We brought a small collapsible cooler & filled it with our drinks and brought it down to the beach chairs we rented ($30 per day, discounted to $25 if rented for multiple days). Al's Burgers was good, Rocking Tacos has great fajitas, Pandora's Steak & Seafood was excellent. Can't say enough about how great the beach is, saw lots of dolphins. It's shallow quite a ways out, white sugar sand, awesome!
Comment from Hotel Management
Aug 11, 2016 by BB, Hotel Management
Thank you for your comments! We hope you will stay with us again soon!
5 out of 5
by A verified traveler from Chattanooga, TN

I really like this area of the beach

Posted Aug 3, 2016
Pros: Location and Staff are my favorite things about this hotel. The large fridge is nice too have as well.
Cons: I expect top quality beverage in a Sheraton not some cheap bar drinks. The furniture in the rooms needs updating as some was showing wear.
Location: One of my favorite gulf destinations because of the building restrictions and less crowd than Destin, Panama. and others. Decent food
Close to the pier and not crowded. Beds are good and view in ocean view rooms is full view. Staff is always friendly and helpful. Seen to enjoy their work. Adult beverages need improvement this year. Stayed there two years back and they were tastier and had reasonable alcohol. This year water down and meh. Hotel food is good and reasonable priced for quantity / quality / location. But there are lots of good places to eat in the area. Rooms are a little dated, the age is beginning to show, but they are well kept by housekeeping. The grounds are nice and they try to keep guest entertained with extras during the week.
Comment from Hotel Management
Aug 3, 2016 by BB, Hotel Management
Thank you for your comments! We hope to see you again very soon!
4 out of 5
by A verified traveler

Room service

Posted Aug 2, 2016
First day in the room was very clean, the rest of my stay It seems like they don't really clean your room. They even forgot to change towels ....
Comment from Hotel Management
Aug 3, 2016 by BB, Hotel Management
Thank you for staying and your comments!
2 out of 5
by A verified traveler

Okay if nothing else is available.

Posted Jul 27, 2016
Pros: Nothing
Cons: Nothing
Location: Good location
Old and dated, tiny rooms. Room was not ready at 3PM check-in. Staff did not call when it was ready. You can rent a nice 2 bedroom condo on the beach for the same price. Unfortunately the trip was spur of the moment and there was no availability anywhere else.
Comment from Hotel Management
Aug 1, 2016 by BB, Hotel Management
Thank you for your comments. We hope to see you again soon.
4 out of 5
by A verified traveler from T

Nice and on the beach

Posted Jul 26, 2016
Great vacation , very nice place to stay on the beach beds were very comfortable , The only complaint we would have is the elevators were super slow and very hot .
Comment from Hotel Management
Jul 26, 2016 by BB, Hotel Management
Thank you for your comments! We hope to see you again soon!
4 out of 5
by A verified traveler from Arkansas

My 4Points Sheraton Experience

Posted Jul 25, 2016
Pros: The Ocean view.
Cons: Air conditioner
Location: Location was great. Food ,shopping ,etc.
I took my family to 4 Points Sheraton in Ft. Walton Beach, FL on 7-16-16. I checked the reviews before I booked and they were great. Still I was skeptical . Once we got there and actually went to our room I was amazed. The room had an awesome Ocean view. The cleanliness of the room and the décor complimented the beautiful beach view. There was a nice patio set on the balcony and sitting high on the 5th floor I felt like George Jefferson " Hey we moving on up" . The bathroom had powerful showers heads with message settings to soothe the most savage beast. The fridge was excellent. I would definitely recommend this hotel.
Comment from Hotel Management
Jul 26, 2016 by BB, Hotel Management
Thank you for your comments! We hope you will stay again soon!