Ratings based on 1,121 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Do not go here over a holiday weekend!

Posted Jan 1, 2017
We came for Christmas and the front desk staff was not friendly and also gave us information that was incorrect. We were told we would have a beautiful buffet for Christmas morning, and there was no buffet and a "free continental breakfast" which when we arrived in the middle of it, there was one banana, half a bagel, and no coffee left. The man who served us dinner that night was the only one working in the restaurant. He was very nice, but he was brought in because the staff did not show up and we were given the regular menu when it was advertised there would be a "Christmas themed dinner." We had to ask for towels, toilet paper, etc. It should be advertised when booking that there is no staff or food over Christmas. Also there was no housekeeping Christmas Day and when I asked for it the day after they said, "you want your room cleaned?" Will not be back - the room was fine and view of the ocean was great, but the staff is seriously lacking.
Comment from Hotel Management
Jan 5, 2017 by BB, Hotel Management
Thank you for your comments. This is an unusual situation as the vast majority of our guests are very happy. We hope you will stay again in the future. The hotel is now under a complete rooms renovation which should be complete in March 2017. The impact to our guest during the process will be minimal as we place each building out during the process. We are extremely excited! Thank you and we hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Good

Posted Dec 27, 2016
Good hotel and very good location. The ocean view is the best.
Comment from Hotel Management
Dec 27, 2016 by BB, Hotel Management
Thank you for your comment! We hope your will stay again soon!
4 out of 5
by A verified traveler from Georgia

Convienent

Posted Dec 17, 2016
Pros: Convienent East or West Travels
Cons: Lower your rates
Nice location on the beach. Rooms are showing some age with doors not sealing when the wind was blowing. Door whistled all night long. A little ovver priced for my idea for what should have been charged. No breakfest was included with your stay and was again over priced. Would I stay there again most likely no. At the rate we paid a night I expected more. We were there for Our God Daughters wedding that was the only reason we chose to stay there. Maitainance was right on top of things we needed attended to get the room secure. Safety catch on Balcony would not lock in place.
Comment from Hotel Management
Dec 19, 2016 by BB, Hotel Management
Thank you for your comments! We hope you will stay with us again soon. The hotel is now under a complete rooms renovation which should be complete in March 2017. The impact to our guest during the process will be minimal as we place each building out of service during the process. We are extremely excited! Thank you and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great rates & Great View

Posted Dec 2, 2016
Pros: Beautiful Views & heated pool
Cons: Hot tub was too hot.
Great rates during November. Beautiful gulf front views from the balcony. Enjoyed the complimentary coffee. The kids loved the heated pool.
Comment from Hotel Management
Dec 6, 2016 by BB, Hotel Management
Thank you for your comments! We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
The restroom is way too small. The toilet is inconveniently located.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your comments! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful ocean front

Posted Nov 18, 2016
Second stay here, this room was very rundown. Not the same pretty room we stayed in last year. Smelled. I cleaned everything once I got in my room, you can tell they don't allow housekeeping very much time per room. I really hope this was just a fluke becase we really like this stop between our travels to Disney.
Comment from Hotel Management
Nov 21, 2016 by BB, Hotel Management
Thank you for your comments! We hope you will stay with us again soon! December 1 to February 15 we will be undergoing a full rooms renovation. This will have limited impact on our guests as we place each building out while the work is being done. Thank you!
2 out of 5
by A verified traveler

So much potential

Posted Nov 8, 2016
Pros: Loved the location on the beach; quieter than nearby options
Cons: There was A ROACH in the room and hair in the tub and the staff was indifferent. How can that be?!!!!
Comment from Hotel Management
Nov 10, 2016 by BB, Hotel Management
Thank you for your comments! We appreciate your feedback. This is certainly an unusual situation as we take all issues very seriously. We hope you will stay with us again in the future.
5 out of 5
by A verified traveler

Hotel staff was friendly and helpful!

Posted Nov 7, 2016 on Hotels
Totally relaxing!
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels