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Reviews of Holiday Inn Express Destin E - Commons Mall area, an IHG Hotel

3.5 out of 5
Holiday Inn Express Destin E - Commons Mall area, an IHG Hotel
108 Hutchinson St, Destin, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 968 reviews" "
Rating 8 - Good. 303 out of 968 reviews" "
Rating 6 - Okay. 86 out of 968 reviews" "
Rating 4 - Poor. 42 out of 968 reviews" "
Rating 2 - Terrible. 28 out of 968 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach and shopping. Free breakfast was a nice perk. Would be a convenient place to stay to spend time at the Destin beaches.
Stayed 1 night in Mar 2024
Response from Lisa on Apr 8, 2024
Thank you for choosing Holiday Inn Express & Suites for your stay. We hope to see you again soon.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There breakfast was delicious especially there omelette
Stayed 2 nights in Mar 2024
Response from Lisa on Apr 16, 2024
Hello Juan,I am happy that you enjoyed your stay with us at Holiday Inn Express & Suites.

8/10 Good

Noresha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Lisa on Apr 16, 2024
Hello Noresha,I am happy that you enjoyed your stay with us at Holiday Inn Express & Suites. Please let us know what we can do to make your next stay with us even better.

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Walking-distance to restaurants, shopping, and the beach! Also, there IS on-site parking…not sure why it doesn’t mention that.
Stayed 3 nights in Mar 2024
Response from Lisa on Apr 16, 2024
Hello Katie,I am happy that you enjoyed your stay with us at Holiday Inn Express & Suites.

8/10 Good

Melinda

Traveled with family
Liked: Amenities
The rooms were clean and nice- newly updated. The morning breakfast had great choices, too. The location is great for Destin and extremely close to the water. We just wish the hallways, elevator, and parking areas were better taken care of. The elevator had the same big "spill" stain on the floor our entire stay (2 nights). The rugs in common areas were extremely dirty the entire time and the parking lot had trash discarded in it. But like I said, our room was clean, so we let the other stuff go!
Stayed 2 nights in Feb 2024
Response from Lisa on Apr 16, 2024
Hello Melinda,I am happy that you chose to stay with us at Holiday Inn Express & Suites. Thank you for bringing these issues to our attention and we will work to have them resolved.

10/10 Excellent

Anirudh

Stayed 2 nights in Dec 2023

8/10 Good

TONI

Liked: Cleanliness, staff & service, room comfort
The water was only lukewarm, had a chilly. Shower.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sutheesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good property for staying walkable distance to beach

6/10 Okay

suzanne

Liked: Room comfort
Disliked: Cleanliness
Not sure.
Our room was outstanding. Very clean, lovely blinds, clean, clean, clean! The lobby was filthy. None of the icemakers worked. The breakfast table was not to the highest level. Fake eggs garbage containers were stacked to the gills in the kitchen where we ate. Our room was outstanding. Maybe I should put that at the beginning. I’ll do that.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walk to beach. They were currently reinventing but it did not mess with our stay. Would stay again .
Stayed 2 nights in Dec 2023

8/10 Good

Flora

Traveled with family
Stayed 1 night in Dec 2023

4/10 Poor

Donald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable
The door to our room was damaged and you could see into the room. The door appeared as if it had been pried open with a crowbar at some point in the past. The hotel was also under renovation which would have been nice to know prior to booking my room. Will not stay at this hotel ever again.
Stayed 1 night in Dec 2023

6/10 Okay

Susan B.

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They were remodeling the lobby area and there was drywall dust everywhere! This was an open area with the breakfast lounge. I had to take my breakfast to my room.as did others. The breakfast was always hot and good, the room was clean. Had we known itthey were re modeling we would have stayed somewhere else.
Stayed 4 nights in Nov 2023

10/10 Excellent

Suresh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Ali

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The hotel was under construction but the rest of conditions was lovely!
Stayed 2 nights in Nov 2023

10/10 Excellent

KERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff Location to dining places
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My stay was wonderful! From the time I arrived and checked in, the staff was very friendly. My room was nice, fresh & clean, bed was comfortable, and the breakfast was great! Will most definitely be staying here again when I visit destin again.
Stayed 3 nights in Oct 2023

8/10 Good

samir

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Cedric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great breakfast. 5 minutes walk to the beach. Nice pool. Very calm area. Extremely Recommended
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the beach
Stayed 4 nights in Sep 2023

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% nice, breakfast, bed, tv, clean…
Stayed 2 nights in Aug 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean.. the bed was very comfortable.. had an awesome Breakfast.. the staff was very friendly.. will definitely return!!
Stayed 3 nights in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good breakfast and location.
Stayed 3 nights in Jul 2023

10/10 Excellent

oscar

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Brunella

Liked: Cleanliness, staff & service
Check-in was easy, they property is very nice and bed room and bathroom were very clean. Breakfast is provided so thats a plus. Jotel is located in a central area around a lot of shopping and eateries
Stayed 1 night in Jul 2023

8/10 Good

Rajashree

Stayed 1 night in Jul 2023

10/10 Excellent

Samuel

Traveled with partner
Great place for a photo shoot.
Stayed 1 night in Jun 2023

8/10 Good

Marangeli Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was only one night but it was a great location and very convenient. Breakfast was good and staff friendly. Room and lobby clean. Would definitely recommend.
Stayed 1 night in May 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this place 4 times in the last 2 years and have always had a great experience. The staff is always very friendly and accommodating- for example, we got in town early and they let us keep our luggage in a safe place until check in which allowed us to hit the beach, same way with check out they allowed us to leave our stuff until our flight home.
Stayed 3 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were super clean smelled like freshly mopped floors when we walked in, hot breakfast was good, biscuits and gravy were very good.
Stayed 4 nights in May 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
The mattress in room 119 was horrible. I had to get up at 3am and rotate the mattress to sleep away from the sunken center area in the bed. I reported it to the front desk team upon checkout but I have not heard from the property mgr about this stay.
Stayed 1 night in May 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it great breakfast
Stayed 4 nights in Apr 2023

6/10 Okay

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Latasha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verlisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly the room was clean the hotel was walking distance to the beach shopping center across the street. Will stay there again 😊
Stayed 2 nights in Apr 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunshine
Hotel was nice and close to shopping and restaurants. The room was comfortable with nice decor. The breakfast was very good!! We enjoyed our stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a nice area. Worth the money
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Stayed 3 nights in Mar 2023

10/10 Excellent

Abhishek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to multiple restaurant options, and lovely beaches. The morning breakfast was hot with good options, and we never felt rushed. Our family loved the stay here and would certainly come back.
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious. Comfy beds. Very clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Carlos

Stayed 1 night in Feb 2023

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022