Ratings based on 282 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Houston, Texas

Close to the beaches, shopping and restaurants.

Posted Jul 27, 2016
Pros: Swimming pool and staff.
Cons: Since this is a pet friendly hotel the smells of pets on the hallway carpetings, elevators and rooms are not pleasant.
Location: Location is excellent for going to the beaches, shopping and restaurants. Well situated.
Enjoyed our stay and would recommend the beautiful beaches recommended by the hotel.
Comment from Hotel Management
Jul 28, 2016 by John Sallman, Hotel Management
Joe, Thank you for your review of our hotel. We appreciate your business and we are excited to know you enjoyed our beautiful swimming pool, beaches and great service. We will look into the Cons you mentioned above and investigate any issues. We appreciate your feedback and hope to see you again very soon. Please come see us again very soon! Sincerely, John Sallman General Manager
4 out of 5
by A verified traveler from FL

Hotel for a family

Posted Jul 26, 2016
When we got to the room, we found a few cigarette buns right in the living room's window frame and another one in one of the bedroom's floor. The smell quickly disappeared since the previous guest had left that window open and the hotel cleaning staff didn't notice. Additionally, the temperature in the hallway was a little high, but it didn't matter for how comfy and spacious the room was.
Comment from Hotel Management
Jul 29, 2016 by John Sallman, Hotel Management
Rey, Thank you for your review and letting us know if someone did not abide by our non-smoking policy. We are happy to hear that this did not ruin your time here and that you still found the room to be comfy and spacious. Thank you for this valuable feedback and we will investigate this further here at the hotel. Please come see us again very soon! Sincerely, John Sallman General Manager
4 out of 5
by A verified traveler

Posted May 27, 2016
We only stayed two nights. The facility is large and you never have to leave if you don't want. Lots of places to eat and many things for kids.
Comment from Hotel Management
May 28, 2016 by Tania Koehler, Hotel Management
Happy to hear you had a great time with us with your kids. There is alot to do here and it's nice to know you enjoyed the area. Please come visit us again very soon. Sincerely, Tania Koehler Director of Hotel Operations
5 out of 5
by A verified traveler from atlanta

Great hotel!

Posted May 10, 2016
All the staff was extremely accommodating! Great service.
Comment from Hotel Management
May 12, 2016 by Robert Ouellette, Hotel Management
Viccoria, We are very happy to hear you had great service. We pride ourselves on delivering the best experience possible and we are happy to hear we delivered. Please come back and see us soon! Sincerely, Robert Ouellette General Manager
4 out of 5
by Ray

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Tania Koehler, Hotel Management
Thank you for your recent stay with us! We hope to see you again very soon. Sincerely Tania Koehler Director of Hotel Operations
3 out of 5
by Cedrick from Atlanta Georgia

Posted Apr 26, 2016 on Hotels
Wish we get easy excesses bathroom for handicap that we requested irs not easy to climb over the tub especially when you are 85. At the same time we were hoping both the room were close by instead so far apart.Front desk is not very friendly when asked. Breakfast is ok..
Comment from Hotel Management
Jul 16, 2016 by Tania Koehler, Hotel Management
Dear Cedrick, Thank you for your recent visit to our hotel and for your feedback. All of our accessible rooms are to code and feature safety and accessible accessories such as hand held shower head. We are always happy to requests rooms to be close together or a certain location however while we try very hard to meet everyone's requests we are not always able to depending on availability. We hope we have more options the next time you stay. Thank you for speaking to our front desk. We apologize if our front desk's enthusiasm to serve did not shine through while speaking to them. We pride ourselves on service and sincerely wish your interaction with front desk would have been better for you. We hope this instance does not keep you from trying us again in the future. We sincerely appreciate your business and we hope to see you again soon. Sincerely, Tania Koehler Director of Hotel Operations
5 out of 5
by A verified traveler

Nice hotel very clean and comfortable!!!

Posted Apr 12, 2016
Very nice hotel. The staff were professional and friendly. I loved the handwritten note left for us on the morning of our depart day. The free breakfast was a plus with lot to choose from. I only wish hotel was on beach and had balcony. Overall nice short stay and my husband and I will be back with our son this summer.
Comment from Hotel Management
Apr 18, 2016 by Tania K., Hotel Management
Thank you so much Gunn Family for the amazing review. Our team is so proud of the work they do to ensure that each and every guest is provided with a comfortable stay. We look forward to welcoming you back to stay with us again in the future! Thank you again!
5 out of 5
by Jeannie from Stockbridge Georgia

Couples retreat

Posted Apr 11, 2016 on Hotels
Great location for weekend getaway. Lovely hotel where you can walk to dozens of stores and restaurants. Would definitely stay again.
Comment from Hotel Management
Apr 26, 2016 by Tania K, Hotel Management
Thank you Jeannie for the wonderful review! So thrilled to hear that you had a great weekend getaway. Please come and see us again soon.
5 out of 5
by A verified traveler from Atlanta

Clean, Nice Staff, Great Location

Posted Apr 11, 2016
Pros: They it was clean and upgraded.
Cons: More parking spaces.
Location: Well! Let's say I only had to fill my tank when it was time for me to leave. Plus, we drive 30 mins to Panama to see my family.
The staff was nice, friendly, and helpful. The breakfast was awesome. I enjoyed the FREE mix and mingle each night. The snack, chill n grill, and ice cream social was fun. We were only 7 min from the beach, and 20 min from the Harbor Boardwalk. Food places and shopping was also local. I will stay here again. The kids had a great time. As well as the hotel, the pool was clean. We did not have any issues. We stayed a whole week, and I mingle with some great guest that were in Destin as well.
Comment from Hotel Management
Apr 18, 2016 by Tania K. , Hotel Management
Keisha, Thank you for the perfect score and the wonderful review. Sounds like the Residence Inn was a perfect match for you. We all look forward to welcoming you back to our hotel soon!
4 out of 5
by A verified traveler from Atlanta, GA

Great Location, however..........

Posted Apr 9, 2016
It's Spring Break week and my family and I have been looking forward to this vacation since I booked it 6 months ago. I did make a few date changes to our reservation but always received confirmation that all was well. Imagine my horror when I called the hotel on our day of arrival to find out that our reservation was "accidentally" cancelled . Then to add insult to injury, they wanted to charge me a higher room rate to reinstate my reservation. With all other area hotels sold out, we stayed for only two nights before returning home. Word of warning, if you change your dates, call the hotel direct. It could save a lot of heartache. On a better note, the hotel is well located and within walking distance to Publix, Starbucks and great restaurants. It's also a short drive to many family activities.