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Reviews of Residence Inn by Marriott Sandestin at Grand Boulevard

3 out of 5
Residence Inn by Marriott Sandestin at Grand Boulevard
300 Grand Blvd, Miramar Beach, Miramar Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 591 out of 866 reviews" "
Rating 8 - Good. 191 out of 866 reviews" "
Rating 6 - Okay. 39 out of 866 reviews" "
Rating 4 - Poor. 18 out of 866 reviews" "
Rating 2 - Terrible. 27 out of 866 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to the outlet mall.
Stayed 3 nights in Feb 2024
Response from Analee on Mar 8, 2024
Thank you so much, Jordan, for your 5 out of 5 ratings. We hope to host you again!

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovations. Beautiful new rooms.
Stayed 2 nights in Feb 2024
Response from Adrian on Feb 26, 2024
Hi Gena, We're thrilled that you took the time to share your wonderful review of your stay with us! We're delighted to hear that our newly renovated rooms exceeded your expectations. We can't wait to welcome you back again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Adrian on Jan 16, 2024
Hi Michelle,Thank you for choosing us here at Residence Inn Sandestin we appreciate you leaving us such great feedback and we hope to host you again.

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at the Residence Inn when we are visiting Miramar Beach and are glad to see they are currently renovating the entire hotel.
Stayed 2 nights in Jan 2024
Response from Adrian on Jan 12, 2024
Hi Vanessa,Thank you for taking the time to leave such great feedback on your stay with us here at the Residence Inn Sandestin. We are delighted you had a great stay despite our ongoing renovation. Thank you again for staying with us and we hope to host you again.

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was being renovated, which is fine, except that we were placed in a room next to their outdoor work area and under a room they were working on. Also, due to renovations, breakfast was poor. In the past it has been very good. I love this property from past visits, just wish we would have been notified that the renovations were ongoing and that the quality of stay would suffer.
Stayed 4 nights in Dec 2023
Response from Adrian on Dec 31, 2023
Hi Daniel,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the ongoing renovations, especially for room placement. We understand how disruptive it can be. We'll make sure to communicate better with our guests about renovation work and its potential impact on their stay. We're sorry that breakfast didn't meet your expectations this time. We'll work on improving our breakfast offerings during renovations. We value your loyalty and appreciate your past visits. We hope you'll give us another chance to show you our usual high standards of service and accommodations.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Adrian on Jan 2, 2024
Hi Robert,Thank you for taking the time to leave us feedback on your stay we are delighted you chose us and we look forward to hosting you again.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a little concerned because it is under renovation, so is a little noisy. But, management was excepcional on customer service. Definitely they care more about customer satisfaction than the money itself.
Stayed 2 nights in Dec 2023
Response from Adrian on Dec 22, 2023
Hi Samuel,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that despite the noise from our renovation, our exceptional management team made you feel valued and prioritized your satisfaction above all else. We take pride in delivering excellent customer service, and we're thrilled to know we met or exceeded your expectations. Thank you for choosing Residence Inn Sandestin and for acknowledging our commitment to customer satisfaction. We hope to welcome you back soon to experience the exciting changes and improvements we're making!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Room comfort
Under remodeling
So much hammer noise in the room above my room! So uncomfortable. I was going to stay longer and the consequences noise was so bad i decided not to. The apple juice in the improvised breakfast room is gross.
Stayed 2 nights in Dec 2023
Response from Adrian on Dec 22, 2023
Hi Anonymous,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience caused by the hammer noise from the room above yours. We understand how disruptive it can be and will work to minimize noise levels during our renovation. Sorry to hear that you didn't enjoy the apple juice in our temporary breakfast area. We'll pass on your feedback to our team to improve our offerings. We regret that the noise level impacted your decision to shorten your stay. We hope you'll give us another chance to provide a more comfortable experience in the future. Thank you for choosing us and we hope to host you again.

6/10 Okay

Jim, Tallahassee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I chose this hotel and explained that during registration I was there for the SPA, but they failed to tell me the SPA was not working
Stayed 1 night in Nov 2023
Response from Adrian on Nov 28, 2023
Hi Jim,Thank you for sharing your feedback. We apologize for any misunderstanding regarding the spa. We didn't receive any complaints about the hot tub not working, and it has been functioning properly. We'll make sure to improve our communication. Please know that we value your feedback and hope to serve you better in the future.

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Nov 2023
Response from Adrian on Nov 28, 2023
Hi Douglas, Thank you for taking the time to leave is feedback on your stay us we are delighted you chose us and we look forward to hosting you again in the near future/.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michele's stay
The stay was great and the staff very friendly and helpful. The only negative comment would be we were there during some renovations, so you did hear some hammering, but the staff was well adapted to the changes and provided good service. I would stay again.
Stayed 3 nights in Nov 2023
Response from Adrian on Nov 24, 2023
Hi Lynn,Thank you for taking the time to leave us such great feedback on what your stay was like with us we are delighted you had a great stay and we look forward to your next visit.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Adrian on Nov 24, 2023
Hi Douglas, Thank you for taking the time to leave us such great feedback we are delighted that you chose us and we hope to host you again.

4/10 Poor

Amanda, Atlanta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I wish I had been told before I booked that they were going under a reconstruction. I worked from my room and for 3 days all I heard was banging. The room right next to mine was completely destructed - the worker apologized but it didnt stop him from letting the door slam behind him literally 20 times. I just wish I would have known and I would have booked elsewhere. The staff was very friendly though.
Stayed 5 nights in Nov 2023
Response from Adrian on Nov 21, 2023
Hi Amanda,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay due to the ongoing reconstruction. We understand how important a quiet and comfortable environment is, especially when you're working from your room.We regret that you were not informed in advance about the reconstruction, and we take responsibility for any disruption it may have caused to your work and overall experience. We will use your valuable feedback to improve our communication processes and ensure that guests are well-informed about any ongoing renovations.We appreciate your acknowledgment of our friendly staff, and we want to assure you that your concerns have been addressed with our team. We are committed to providing a positive and enjoyable stay for all our guests, and we are taking steps to minimize any potential disturbances during the reconstruction period.If there is anything else we can do to make amends for the inconvenience you faced, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
property was clean staff was respnsive and friendly
Stayed 1 night in Nov 2023
Response from Adrian on Nov 17, 2023
Hi Richard,Thank you for taking the time to leave us such positive feedback on your last stay we are delighted you had a good stay and we look forward to your next visit.

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Adrian on Nov 17, 2023
Hi Gerry,Thank you for taking the time to leave us such positive feedback on your last stay we are delighted you had a good stay and we look forward to your next visit.

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from Adrian on Nov 6, 2023
Hi Darren,Thank you for taking the time to leave us such great feedback on what your stay was like with us here, we appreciate you choosing us and we hope to host you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Adrian on Oct 31, 2023
Thank you for taking the time to leave us feedback on your stay we are delighted you had a great stay and we hope to host you again.

8/10 Good

Kelly Jo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Rooms were very large. Everything was reasonably clean and the staff was friendly. The area was very nice and felt safe. The hotel is in need of a little updating, but nothing major. Overall, it was a nice experience.
Stayed 3 nights in Oct 2023
Response from Adrian on Oct 28, 2023
Hi Kelly, Thank you for taking the time to leave us such great feedback on what your stay was like we appreciate all the kind words and look forward to your next visit.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Adrian on Oct 24, 2023
Thank you for taking the time to leave us such great feedback on what your stay was like, we appreciate your kind words and we hope to host you again.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 6 nights in Oct 2023
Response from Adrian on Oct 22, 2023
Hi Tommy,Thank you for your review! I appreciate the kind words and we look forward to your next visit!

10/10 Excellent

Delleree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, plenty of parking, breakfast was great.
Stayed 2 nights in Oct 2023
Response from Adrian on Oct 22, 2023
Hi Delleree,Thank you so much for your wonderful review, your feedback of course is very important to us, so happy to hear you enjoyed the quality of our service and our wonderful breakfast, we hope to host you again soon.

10/10 Excellent

Ross

Liked: Amenities
The property was very well maintained and the staff very helpful every time I interacted with them Thank You very much
Stayed 1 night in Oct 2023
Response from Adrian on Oct 20, 2023
Hi Ross,Thank you for such great feedback on what your stay was like with us we are delighted you had a great stay and we hope to host you again.

8/10 Good

nancy

Stayed 1 night in Oct 2023
Response from Adrian on Nov 5, 2023
Hi NancyThank you for leaving us such good feedback on what your stay was like with us we appreciate you leaving us this review and we hope to host you again.

8/10 Good

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Adrian on Oct 14, 2023
Hi Debby, Thank you for taking this time to leave feedback on your stay with us, we are delighted you chose us and we hope you will choose us again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from Adrian on Oct 27, 2023
Hi Christopher,Thank you for taking the time to leave us such great feedback on what your stay was like with us, we appreciate you leaving this review and for choosing us as we look forward to hosting you again.

6/10 Okay

Kim

Traveled with group
The room was much smaller than expected. The condition of the room needed some updating.
Stayed 6 nights in Sep 2023
Response from Adrian on Sep 29, 2023
Thank you for taking the time to leave us such great feedback on your last stay with us, we are a bit dated and we will be renovating starting November of this year, which should improve and update the entire property. Thank you again for choosing to stay with us and we hope to host you again soon.

6/10 Okay

shelli

Business traveler
Liked: Staff & service
Great service but rooms are dated and need refresh. Towels old and thin and carpet torn in places.
Stayed 4 nights in Sep 2023
Response from Adrian on Sep 30, 2023
Thank you for leaving us such feedback on what your stay was like, we do apologize if there was any inconvenience caused during your stay, we are due for renovations which will be starting Oct 30th of this year which will improve the overall datedness of the property. We appreciate you deciding to stay with us and we hope to host you again.

4/10 Poor

Christopher

Traveled with family
Disliked: Property conditions & facilities
The rooms and hallway smell terrible. The door to the bathroom was falling off the hinges and wouldn't shut properly. The drain in the shower was clogged and filled up with water while we showered. The hotel just needs some upkeep.
Stayed 4 nights in Sep 2023
Response from Adrian on Sep 18, 2023
Hi Christopher,Thank you for taking the time to share this feedback with us. We genuinely appreciate your perspective and apologize for the inconveniences you experienced during your recent stay. We are truly sorry to hear about the issues you encountered with the bathroom, we are due for renovation starting November of this which will improve the overall setup of our property. Once again I would like to apologize for all the inconvenience faced and we do hope we are given the opportunity to host you again.

2/10 Terrible

alexander

Traveled with partner
The in room air conditioning unit was extremely loud to the point where we didn’t get a good night sleep. The bathroom was too small and when we took a shower so much water got on the floor.
Stayed 3 nights in Sep 2023
Response from Adrian on Sep 18, 2023
Hi Alexander,Thank you for taking the time to share this feedback with us. We genuinely appreciate your perspective and apologize for the inconveniences you experienced during your recent stay. We are truly sorry to hear about the issues you encountered with the air conditioner, we are due for renovation starting November of this which will improve the overall setup of our property. Once again I would like to apologize for all the inconvenience faced and we do hope we are given the opportunity to host you again.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely come back here because it was conveniently located to so much in the area. The accommodations were very comfortable and the staff was friendly.
Stayed 2 nights in Sep 2023
Response from Adrian on Sep 16, 2023
Thank you for taking the time to leave us such great feedback on what your stay was like with us we are delighted you had a great stay and we hope to host you again.

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Adrian on Sep 14, 2023
Thank you for taking the time to leave us feedback on your last stay we are happy you chose us and we hope to host you again soon.

10/10 Excellent

Rosanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Adrian on Sep 9, 2023
Hi Rosanna,Thank you for taking the time to leave us feedback on your stay we are happy you stayed with us and we hope to host you again.

8/10 Good

Phillip H

Traveled with family
Liked: Amenities
Good
Stayed 2 nights in Aug 2023
Response from Adrian on Sep 4, 2023
Dear Phillip H,Thank you for leaving us such great feedback on what your stay was like with us we are delighted you had a great stay and we hope to host you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Getaway
Very enjoyable stay with great people at the front desk. The hotel was in a great location, close enough to get everywhere you wanted to be, but far enough away to not be burdened with road noise.
Stayed 3 nights in Aug 2023
Response from Adrian on Aug 29, 2023
Hi Chris, Thank you for taking the time to leave such great feedback on what your stay was like with us here, we are delighted you chose to stay with us and we appreciate all the kind words, Thank you again for the review and we hope to host you again.

2/10 Terrible

Rachid

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival, I had to wait 35 minutes because the person was on the phone and another person waiting to get packages from the mail This place looked like a motel on the side of the road It looks neglected and filthy The hallway smell, the carpet filthy with stains all over People sitting on the floor along the walkway and others hanging around out loud Upon open the door, the room smells it was water on the ground by the refrigerator kitchen looks from the 70s Stove had a timer The carpet filthy The room completely old air condition on the wall look like I have not been cleaned The light in the bathroom could barely see anything When you went to ask for dishes, they only had two forks, two small bowls, 2 cups and two plates, two spoons, and one small cooking pot The room above me whoever was jumping up and down Wi-Fi did not work and the TV did not work either!!! And the phone !! UNREAL!!!!!! This was the worst ever ever extremely disappointed
Stayed 3 nights in Aug 2023
Response from Adrian on Aug 24, 2023
Hi Rachid Souki,Thank you for taking the time to leave us this feedback on what your stay was like with us, I would like to apologize if there were any form of inconvenience during your last stay with us, however, none of these listed issues were communicated to us while you were here and some of the issues described I am very much unfamiliar with, Our Wifi works very well as it has recently been upgraded, all our rooms comes with a full kitchen with modern appliances and all our dishes & utensils in each room comes as a set of four while pots and pans are stored in the cupboards below, our TVs works well and they all have connectivity to the internet, our A/C units cannot be seen as it is enclosed in a small room only engineers can get to and it was definitely impossible for a guest to be jumping above you while you were in a top floor room. We here at the Residence Inn pride ourselves on giving the best customer care and service to every guest who decides to stay here. Please feel free to reach out to us with additional information or to just let our managerial staff know what happened during your stay. Thank you again for leaving us the feedback and we look forward to hearing from you and hope to host you again.

8/10 Good

Marine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely come back and stay here again.
Stayed 3 nights in Aug 2023
Response from Adrian on Aug 21, 2023
Hi Marine,Thank you for such great feedback on what your stay was like we are pleased you enjoyed your time with us and we hope to host you again.

10/10 Excellent

Ofelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best only thing I disagree is they don’t allow early check in with out paying extra
Stayed 1 night in Aug 2023
Response from Adrian on Aug 20, 2023
Thank you for taking the time to leave us feedback on what your stay was like with us we are so delighted you decided to stay with us. I would like to apologize if there were any inconveniences with receiving an early check as it is based on availability but as long as it is available it would for sure be granted. We thank you again for leaving us such positive feedback and we hope to host you again.

10/10 Excellent

Julie Anne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023
Response from Adrian on Aug 2, 2023
Thank you for this wonderful review we do appreciate you taking the time to leave us this review. Thank you for the kind words and we hope to host you again.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , comfortable beds and convenient.😍
Stayed 3 nights in Jul 2023
Response from Adrian on Jul 31, 2023
Thank you for such a great review we are so delighted you decided to stay here with us and had a great stay as well. Thank you again for this review and we hope to host you again.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Adrian on Jul 31, 2023
Thank you very much for taking the time to leave us feedback, I would love to hear more about what issues you had, as you did not show up for your last reservation.Please feel free to contact us directly using the number provided below. Thank you again and we hope to hear from you.

10/10 Excellent

Julie Anne

Liked: Cleanliness, staff & service, amenities
Very nice, quiet, wonderful staff
Stayed 2 nights in Jul 2023
Response from Adrian on Jul 29, 2023
Thank you for leaving us such great feedback on your stay with we are delighted you had a great stay and we hope to host you again.

10/10 Excellent

Julie Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/service!
Stayed 2 nights in Jul 2023
Response from Adrian on Jul 27, 2023
Thank you for the great feedback on your stay we hope to host you again soon.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff very friendly and helpful. We loved it! We’ll definitely coming back!
Stayed 3 nights in Jul 2023
Response from Adrian on Jul 21, 2023
Thank you for taking the time to leave us such a great review of what your stay was like we are happy you enjoyed your stay and we hope to host you again.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Adrian on Jul 21, 2023
Thank you for such a positive review hope to host you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Second time we stay absolutely love it no complaints.
Stayed 2 nights in Jul 2023
Response from Adrian on Jul 18, 2023
Hi Christina,Wow, what a great review, thank you for leaving us such a great review we are happy you chose us and I hope you will keep on choosing us. Hope to see you soon.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Adrian on Jul 14, 2023
Hi Marilyn, Thank you for leaving us feedback of what your stay was like we are happy your stay was a positive one and we hope to host you again soon.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, room comfort
Ok stay
While the staff was nice the hotel is very dated and needs fixing. For the price there were things that could be improved. The bathroom door didn’t close and our main door lock got stuck. Also the shower water didn’t turn off completely and the AC is super loud. The location is good for shopping and beaches.
Stayed 5 nights in Jul 2023
Response from Adrian on Jul 11, 2023
Hi Hayley, Thank you for taking the time to leave us such feedback on your stay with us, we appreciated all the kind words that you said about our staff and we are happy you chose to stay with us. We must apologize for any inconvenience caused by our property seeming outdated, we will be renovating the property starting November of this year which should see all these areas mentioned being updated and improved upon.Thank you again for this feedback and we hope to host you again.

8/10 Good

Kristen

Stayed 7 nights in Jul 2023
Response from Adrian on Sep 2, 2023
Hi Kristen, Thank you for taking the time to leave us feedback on what your stay was like with us, we are delighted you had a great stay and we hope to host you again.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Room 321. The A/C is too loud. Please check this out. This noise makes it hard to sleep on vacation.
Stayed 4 nights in Jun 2023
Response from Adrian on Jul 3, 2023
Hi Catherine,Thank you very much for taking the time to leave us feedback on what your stay was like with us. We would like to apologize for any inconveniences caused during your stay, especially with the A/C unit, we are happy you stayed with us and we hope to host you again.

8/10 Good

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable with shopping and eating within walking distance. Hallways were smelly but room was clean and didn’t have any odor.
Stayed 2 nights in Jun 2023
Response from Adrian on Jun 26, 2023
Thank you for taking the time to leave such good feedback on your last stay with us. We are happy you enjoyed our property found our rooms to be cleaning and our location was convenient for your stay, We do apologize for any inconveniences caused during your stay and we hope to host you again.