Terrace/patio

Reviews of Americas Best Value Inn & Suites Bluffton

2 out of 5
Americas Best Value Inn & Suites Bluffton
100 Charles Deam Ct, Bluffton, IN

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 218 reviews" "
Rating 8 - Good. 81 out of 218 reviews" "
Rating 6 - Okay. 38 out of 218 reviews" "
Rating 4 - Poor. 18 out of 218 reviews" "
Rating 2 - Terrible. 13 out of 218 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with family
Liked: Staff & service
Room was dated and could have been cleaner. Staff were helpful. All in all a good experience.
Stayed 6 nights in Feb 2024

2/10 Terrible

Billy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are paper thin , managed horribly
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 17, 2024
Dear Billy,Thank you for taking the time to share your thoughts with our team. We are disappointed that we were unable to meet all of your expectations. Your feedback is valuable to us, and we will be sure to share it with our team. Please know that what you experienced is not usual of our high standards, and we will be sure to show you a much better experience should you decide to return in the future.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to amenities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Last time I'll book a stay here
Very disappointed room dirty trash behind bathroom doors and trash behind night stands. Live roach in bathroom
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 12, 2024
What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning down the line for a better experience.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jeff

Liked: Staff & service
Overnight get away
It was just a overnight get away.
Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV and phone didn't work. Room was filthy. No staff at front desk. Breakfast was the worst I've ever seen at a hotel.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 17, 2023
Dear Eric,We always appreciate hearing from our guests, though we apologize for any aspects of your trip that you found to be less than ideal. You can rest assured that we will address all of your comments to ensure that we are meeting our own high hospitality standards. Thank you, and we hope that you will give us another chance to impress you down the line.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by what a nice hotel it was. There weren't any vending machines, however.
Stayed 1 night in Sep 2023

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Worst americas best we’ve ever stayed in. Room was old and dated. Bathroom was falling apart. aC stopped working after 30 min.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciate the recent updates!
Really appreciate how the family who purchased it a few years ago have updated and cleaned up the hotel. Every year we come there is something newly fixed or updated. Wish there was a way to help them with check in so it would be less manual labor for the lady at the front.
Stayed 2 nights in Sep 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was comfortable and the staff was helpful and friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Kind personal.
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Business traveler
Property was fairly clean and easy access. But it’s dated and the breakfast was very limited For what you pay. Staff was friendly though. Altogether it was fine, not good or great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Amanda

Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

8/10 Good

VALERIE, Cedar Creek

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated. Area around not kept up and seems neglected. Rooms aren’t real clean. Bed was nice and clean. Bathroom dusty.
Stayed 1 night in May 2023

8/10 Good

Lowell

Stayed 2 nights in May 2023

10/10 Excellent

John, Kenosha

Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Deborah

Business traveler
Disliked: Cleanliness, staff & service
There was no housekeeping. More important. This hotel charged a pet fee for service dogs. This is against federal law. And thebfee xharged was doubke the pet fee posted on the web site. When i inquired about this illegal practice i was cursed at. Never again. This was a pleasant no frills option before. This staff is horrible
Stayed 2 nights in May 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

6/10 Okay

VALERIE, Cedar Creek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not the cleanest. Coffeemaker had old coffee grounds still in it. Grape stems on the carpet from previous guest.

6/10 Okay

darren

Business traveler
Liked: Staff & service
Good value for the money
Stayed 6 nights in Feb 2023

2/10 Terrible

Nancy

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is dried blood and stains and they charge you a fee incase you damage or steal the dirty appliances. Bathroom is literally falling apart!!!!
Stayed 1 night in Jan 2023
Response from Guest Relations on Jan 23, 2023
Dear Nancy,We appreciate you for giving us an opportunity to address your concerns. Please know that we are so sorry that our accommodations failed to meet your expectations. What you have shared is a poor reflection of the standards we adhere to, and we will share your valuable input with the respective teams so immediate improvements can be made. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

8/10 Good

Anthony

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Susan

Stayed 5 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean rooms
Stayed 2 nights in Oct 2022
Response from Pam (GM) on Nov 2, 2022
Thank you for your time, and write the review for us, you were happy with the cleanliness of your room, Thank you for staying with us at Americas Best Value Inn & Suites and please allow us to serve you again the next time you are in Bluffton, IN

6/10 Okay

John

It was ok! I wasn’t allowed to check in before 3pm. So, I had to wait around for 1.5 hours
Stayed 2 nights in Oct 2022

2/10 Terrible

Svetlana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most terrible motel and room we even visited. And we travel a lot.
Stayed 1 night in Oct 2022
Response from Guest Relations on Oct 20, 2022
Dear Svetlana,Guest feedback is appreciated and welcome, as we see it as an opportunity to continually improve and evolve to meet the needs of our guests. That said, we regret that your experience did not meet your expectations. Our team will review your accommodations and ensure everything is as it should be and ready for future guests. Thank you, and we wish you safe travels.

6/10 Okay

Laura

Traveled with family and small children
Disliked: Property conditions & facilities
Easy access and close proximity to family in the area.
Stayed 1 night in Sep 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money.Breakfast was very nice - the waffles were some ofthe best I have ever had as part of a free hotel breakfast.
Stayed 2 nights in Sep 2022

6/10 Okay

Mikki

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was an overnight to visit a friend. It was okay for one night. Check in was nice. Hotel furnishings were dated but seemed clean. We were updated to a suite which was nice to chat with a friends later. The kitchette had some glassware, tableware, sink, refrigerator and microwave. The negative was a musty smell for which we immediately turned on the a/c. These had obviously been smoking rooms at one time. Not good for people with allergies.
Stayed 1 night in Aug 2022

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations
Very basic but covered all our needs. Will consider again as a good economic option
Stayed 2 nights in Jul 2022

10/10 Excellent

Timothy

Stayed 1 night in Jul 2022

6/10 Okay

Loreal

Liked: Staff & service
Disliked: Property conditions & facilities
Room was slightly outdated and musty, shower didn't not drain property and standing lamps were used to cover stains/burn holes. Linen was clean though, staff was very friendly and fridge worked so that was great!
Stayed 4 nights in Jun 2022

8/10 Good

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place, great for the price
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
It was OK.
Stayed 1 night in May 2022

4/10 Poor

Stacy

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in May 2022

4/10 Poor

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel the rooms are clean.... 👌
Stayed 1 night in May 2022

8/10 Good

Lene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice out of the way stay.. family friendly
We stayed at this location as we booked a hotel late for a Judo tournament in Portland and this was a reasonable cost hotel within a reasonable drive distance. We got in a little late (11pm) and were glad the manager was on duty for the after hours check in. Many places we had looked at didn't offer this and we knew we would need a late check in. The hotel was clean, beds were comfortable and bathroom was tidy and kept. Coffee service was provided in the room which was nice. The continental breakfast in the lobby was also a bonus and very appreciated. My only complaint was some hotel patron though it was a great idea to be partying in the parking lot upon our arrival with blaring music. Our room was relatively close to the same area but luckily it only went on for about 1hrs after arrival and then they shut it off. Overall, I would recommthe stay and definitely check our Yurgys BBQ joint in this same town.. great food, awesome pb/choco pie and great friendly staff!
Stayed 2 nights in May 2022

2/10 Terrible

xiaoming

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Fannie

Stayed 1 night in May 2022

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative
Stayed 1 night in Apr 2022

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While available on Expedia, and paid there, site demanded a swipe of a CC for 'damages or other charges' even though the only thing you could ever buy there is a Pepsi, from the machine. This ongoing forward charging everyone to be able to strike at fools, is and will always be demeaning, and I will very likely NEVER stay there again, in spite of its convenience, until walking through the door leaves me feeling like an upstanding guest, and not a 'probable' criminal . . .
Stayed 5 nights in Mar 2022

4/10 Poor

Judith

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I booked this for my husband because he was in the town visiting a sick relative. I grew up in Bluffton so I know it as a friendly place. The front desk was unresponsive when I would call. My husband said the front desk explained that the broken t.v. was due to cold weather. REALLY? T.V's function in Siberia or Alaska--cold places. Strange.
Stayed 2 nights in Feb 2022
Response from Guest Relations on Mar 4, 2022
Dear Judith, We are disappointed to hear about your husband's experience. Please accept our apologies for the unsatisfactory service you both received. We'll be sure to have our maintenance team address the TV in your husband's room. It is our hope your relative is on the mend, and we would welcome another opportunity to improve your husband's and your perceptions down the line.

4/10 Poor

DeLeine

Disliked: Cleanliness
Family funeral Room was dirty Sippy cup behind nightstand- floors were dirty Hair that was not mine in the shower Won’t stay here again
Stayed 1 night in Feb 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, easy access well maintained
Stayed 4 nights in Feb 2022

8/10 Good

barbara

Traveled with partner
Liked: Cleanliness, staff & service
could really use some updating. could completely hear through the walls...tissue paper I think
Stayed 1 night in Dec 2021