Exterior

Reviews of Courtyard Fort Wayne Downtown Grand Wayne Convention Center

3 out of 5
Courtyard Fort Wayne Downtown Grand Wayne Convention Center
1150 South Harrison Street, Fort Wayne, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 737 reviews" "
Rating 8 - Good. 186 out of 737 reviews" "
Rating 6 - Okay. 50 out of 737 reviews" "
Rating 4 - Poor. 18 out of 737 reviews" "
Rating 2 - Terrible. 14 out of 737 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Traveled with family and small children
Liked: Property conditions & facilities
Loved the courtyard The restaurant in the hotel was very good. Easy parking.
Stayed 1 night in Apr 2024
Response from Dave on Apr 8, 2024
Donna: Thanks so much and hurry back soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Safe. Great area. Convenient.
Stayed 1 night in Apr 2024
Response from Dave on Apr 8, 2024
Jennifer: We hope to serve you again soon.

8/10 Good

Bressoit

Liked: Cleanliness, property conditions & facilities
The property is in a quiet and safe area
Stayed 3 nights in Mar 2024
Response from Dave on Mar 27, 2024
Thanks so much and we hope to serve you again soon.

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the area, the public parking wasn’t bad -$8/day. It did not attach to the hotel so you do have a brief walk to the hotel. Convenient to the Embassy Theater, which is why we stayed there. The room was nice but not well insulated so you hear hallway and neighbor noise and we didn’t realize until late that there was no bed cover in the room and for March/someone who likes to sleep with one that would’ve been appreciated. If it was not late I’m sure they would’ve accommodated if we asked.
Stayed 1 night in Mar 2024
Response from Dave on Mar 10, 2024
KristiThanks for your feedback. The beds are equipped with a blanket comforter between the two top sheets and I apologize if that was not warm enough for you. We do thank you for your business and hope to serve you again.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Dave on Mar 11, 2024
Thomas: Thanks for the great rating and hurry back soon.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, and will now be staying at the Courtyard when I'm in town.
Stayed 1 night in Jan 2024
Response from Dave on Jan 29, 2024
Rosemarie: We look forward to your next visit and stay well.

4/10 Poor

Mladen, Whitby

Stayed 2 nights in Jan 2024
Response from Dave on Jan 19, 2024
Sorry we failed expectations and would appreciate feedback on areas needing improvements. We do thank you for your business.

10/10 Excellent

Connie

Traveled with family
Liked: Property conditions & facilities
Close to our venue to walk
Stayed 1 night in Jan 2024
Response from Dave on Jan 14, 2024
Thanks for your business and hurry back soon

6/10 Okay

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dave on Jan 9, 2024
Sorry we failed to provide an excellent stay and would welcome additional frmeedback to help us improve for the future.

10/10 Excellent

yolanda

Traveled with partner
Stayed 4 nights in Dec 2023
Response from Dave on Jan 9, 2024
Thanks so much and hurry back soon.

4/10 Poor

Danielle

Traveled with partner
Disliked: Cleanliness
The sheets , pillow cases and ottoman had stains .. The windows were filthy , the shower was also dirty and the coffee bags were all open and the sugar and creamer was missing ... Not worth what i paid for the night
Stayed 1 night in Dec 2023
Response from Dave on Dec 17, 2023
Danielle Sorry we failed expectations and will address with the housekeeping staff for immediate correct measures. Again, our apologies. We do thank you for your business.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
My stay was great. The room was very clean & the walk in shower was very nice. The outside patio area was awesome with chairs & a fire pit. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Dave on Dec 16, 2023
Crystal, thanks so much and glad you enjoyed your stay and great facilities. We look forward to serving you again.

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dave on Dec 12, 2023
Thank you for your business and please hurry back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong type of room given
I booked a King room and when we arrived they didn't have any available. We didn't arrive until 7 PM and I booked a month in advance. Not sure why we couldn't get the room I booked.
Stayed 1 night in Dec 2023
Response from Dave on Dec 11, 2023
Our apologies for failing to get you the requested King room. Unfortunately, we had several Kings that stayed over causing this issue. Again, our apologies for this and hope you will try us again.

10/10 Excellent

Kip

Stayed 1 night in Dec 2023
Response from Dave on Jan 1, 2024
Kip: Thanks so much and hurry back soon.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dave on Dec 10, 2023
Thank you for the rating and we welcome additional feedback on where improvements are needed to provide an excellent stay. We do thank you for your business.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place would use again
Stayed 1 night in Dec 2023
Response from Dave on Dec 9, 2023
Thanks so much and hurry backbsoon.

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Out
Came into Ft. Wayne for a concert at Embassy Theater. (I did not know when booking that the Embassy Theater has a skywalk going over to in from this hotel, no need to even go outside!) The hotel was very clean had super friendly staff and a great location for things to do before & after the concert. Only thing that would have made it better would be longer hours at Conners.
Stayed 1 night in Dec 2023
Response from Dave on Dec 9, 2023
Thanks so much. We appreciate your business and pleased you enjoyed your stay and our great location. Please hurry back soon.

10/10 Excellent

Ecco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
We picked this hotel because it was next to the Embassy Theater not knowing it was connected with the skybridge. And our room was right next to it. We also picked this place because we stayed at other Courtyard hotels and we loved staying there. Everyone we interacted with were really friendly. Would stay there again.
Stayed 1 night in Dec 2023
Response from Dave on Dec 8, 2023
Thanks so much for the great review and pleased you enjoyed your stay and our great location. We look forward to the opportunity to serve you again.

10/10 Excellent

Wes

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dave on Dec 5, 2023
Thanks so much for the rating and hurry back soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtyard team was very helpful and great attitudes. Nice clean facility.
Stayed 2 nights in Dec 2023
Response from Dave on Dec 5, 2023
Thanks so much for the rating and comments, please hurry back soon.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotels modern with nice decore
Stayed 5 nights in Nov 2023
Response from Dave on Dec 5, 2023
Thanks so much for the rating and comments, please hurry back soon.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We were there for a family visit. It was a nice area and we enjoyed the hotel. A lot of open areas in the lobby for visiting.
Stayed 1 night in Nov 2023
Response from Dave on Nov 20, 2023
Patricia: Thanks so much for the review and feedback. WE hope to serve you again soon and wish you a great Holiday Season.

6/10 Okay

Jon

Stayed 1 night in Nov 2023
Response from David Alfonzo - Director of Operations on Nov 19, 2023
Hello Jon, Thank you for taking time out your day to complete a survey regarding your recent stay with us. I would like to know what were some of the factors that caused us to earn this score from your experience? I look forward to hearing back from you. Thank you!

10/10 Excellent

George

Stayed 5 nights in Nov 2023
Response from Dave on Nov 18, 2023
Thanks so much and hurry back soon.

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Only issue I had was the in house restaurant (Conners). This is the second time I have had issues with them. Staff was again exceptionaly rude and unprofessional.
Stayed 1 night in Nov 2023
Response from Dave on Nov 13, 2023
Jason: Thanks for the feedback and sincere apologies for the treatment you received in our restaurant and will address with the management staff. We do thank you for your business and hope to serve you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dave on Nov 6, 2023
Thanks so much and hurry back soon.

10/10 Excellent

Lawrence Garfield

Stayed 2 nights in Oct 2023
Response from Dave on Dec 4, 2023
Thanks so much and hurry back soon.

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good Price, Good Location
Check-in was hectic. Upon entering the hotel from the parking garage, the lobby wasn't on either of the direction signs. We had to make a turn to find another sign and then follow the arrow to the lobby. When we arrived (around 10:30 pm), there was another guest taking attention away from the employee at the desk. She went through the motions of checking us in, but didn't even tell us where the elevator was (had to ask). She was being pulled in different directions, I understand, but where was her help? The room was fine. There was a round, red stain on the carpet, and the TV said "Welcome Albert" (not my name), but otherwise, it was fine. There was noise in the hallway that we could hear in our room throughout the night and then into the morning. Not the fault of anyone, but if you're looking to stay here, something to keep in mind. The location is good, and I would stay here again. FYI: no complimentary breakfast at this property.
Stayed 1 night in Oct 2023
Response from Dave on Oct 16, 2023
Caroline:Thank you for your feedback and our exterior signage points to both entrances and once in the Hotel there is directional signage as mentioned. we are short staffed and during late hours as your arrived, there is normally only one agent on the desk and I will make sure they understand to give our guests the utmost attention upon check in and good directions to all outlets and elevators as well. We do thank you for your business.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Dave on Nov 6, 2023
we thank you and hope to serve you again soon.

10/10 Excellent

Tamara

Liked: Staff & service, amenities, property conditions & facilities
It was conveniently located. Some hair on the bathroom floor but otherwise pretty clean
Stayed 1 night in Oct 2023
Response from Dave on Oct 8, 2023
Thanks for the feedback and will address with housekeeping. Thank you for your business.

10/10 Excellent

Keri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dave on Oct 7, 2023
Thanks so much and please hurry back soon

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dave on Oct 2, 2023
THanks so much for the great rating and hurry back soon.

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Dave on Sep 25, 2023
Thanks for the great rating and hurry back soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Dave on Sep 12, 2023
Thanks and hurry back soon

8/10 Good

Olivia

Stayed 1 night in Sep 2023
Response from Dave on Oct 2, 2023
Thanks much and we appreciate your business

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice accommodations. Rooms were spacious and clean. Bathroom was clean but small, and exhaust fan didn’t work. Bed was very comfortable. Lobby was great, nice, modern, roomy and places to just hang. Pool was small and not heated. Enough for a couple families but not any more. Great location! Convenient to so much. We’ll stay there again.
Stayed 1 night in Sep 2023
Response from Dave on Sep 5, 2023
NIcole:Thanks so much or the review and hurry back soon.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool very small kids didnt have fun no coffee no breakfast
Stayed 1 night in Sep 2023
Response from Dave on Sep 3, 2023
Thank you for your feedback and complimentary coffee is provided in your room and we do offer a stay for breakfast rate that gives breakfast at a deep discount. Courtyard has never offered free microwaved breakfast but fresh cooked breakfast at a reasonable price. We thank you for your business.

10/10 Excellent

CANDACE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and great location with all amenities i enjoy!
Stayed 1 night in Aug 2023
Response from Dave on Aug 31, 2023
Thanks so much and please hurry back soon.

8/10 Good

Jacques

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dave on Aug 28, 2023
Thanks so much for the great rating and hurry back soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dave on Aug 28, 2023
Thanks much for the great rating and we hope to serve you again soon.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are headed to a Tincaps game, this is the place for you. Try O'Reillys Irish pub also.
Stayed 1 night in Aug 2023
Response from Dave on Aug 31, 2023
Laura: Thanks and hurry back soon.

6/10 Okay

William

Stayed 1 night in Jul 2023
Response from Dave on Aug 28, 2023
Thank you for your rating and please come again soon.

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The ladies at checkin desk were awesome, friendly and fun!!
Stayed 1 night in Jul 2023
Response from Dave on Jul 11, 2023
Laura: Glad to hear you enjoyed your stay and the great service provided by our front desk. WE thank you for your business.

10/10 Excellent

Lynette

Stayed 1 night in Jul 2023
Response from Dave on Jul 10, 2023
Lynette:Thanks so much and we hope to serve you again soon.

10/10 Excellent

Lynette

Stayed 1 night in Jul 2023
Response from Dave on Jul 10, 2023
Thanks so much, we appreciate your business and hope to serve you again soon.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the location to the ballpark and restaurants. Room was clean and comfortable. I wish they offered some type of breakfast.
Stayed 1 night in Jul 2023
Response from Dave on Jul 8, 2023
Thanks for your feedback and we have a full service restaurant that offers fresh cooked breakfast at a reasonable price. We do thank you for your business

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dave on Jul 9, 2023
LeslieThanks so much and hurry back soon.

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from Dave on Jun 14, 2023
thank so much for the great rating. We appreciate your business and hope to serve you again soon.

10/10 Excellent

Rosemary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, out door patio with lights and fire pit and friendly staff. They were auper helpful and Rachel us check in early before the 105 baseball game. Wish the pool was bigger or warmer or a hot tub. An asset would be an outdoor pool.
Stayed 1 night in May 2023
Response from Dave on May 29, 2023
Rosemary: Thank so much and glad you enjoyed your stay. We thank you for your business and hurry back soon.