Served its purpose; Good customer service
Posted May 24, 2015
We had a decent experience at this hotel after the initial check-in. There was a room for us when we arrived, but when we got there, luggage in hand, we opened the door to discover that either the room had yet to be cleaned and readied for us (and it was 11:45pm!), or someone else was still checking into the room! We quickly went back to the desk, and the staff was very apologetic and helpful. In a few minutes we had keys to another room where we stayed without any further issue. Location of the hotel was convenient for our needs. It was clean, quiet, and the staff was super, but otherwise is pretty low on the frills and 'pizzazz' of nicer places. Considering the rate we got when booking, however, there are no complaints. You get what you pay for, so the towels aren't the nicest, nor is the bed the most comfortable, but it was certainly fine for our needs and it didn't really take anything away from the outstanding trip we had overall.