Posted May 27, 2016 on Hotels
The first room they put me in was a remodeled room, however the air conditioner did not work. I toughed it out the first night, thinking it was just me being tired after coming in from working a convention for 4 days. The second night at 11:30pm I couldn't take it anymore and called the front desk, they promptly moved me down the hall to a new room, where the AC was spot on.
Comment from Hotel Management
Jun 16, 2016 by Manager, Hotel Management
Janet - Thank you so much for sharing your experience with us. We appreciate you letting us know about your concerns with the air conditioner. We are sorry for this issue, but are happy to read that you were happy with the quality of service provided to you in response to the problem during your stay and with our newly remodeled rooms. I am glad to read that you were pleased with our staff and our location. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.