Ratings based on 679 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

Wish it was more comfortable

Posted May 23, 2017
Pros: The staff was very friendly
Cons: The hotel rooms could be updated
The staff was fantastic. Night shift AMAZING. The room though for the amount of money being paid I would have thought would have been better. The pillows were flat and the bed was very very uncomfortable. When someone took a shower in another room you could hear it. I usually don't complain but this was just a disappointing expierence for my family and I.
2 out of 5
by A verified traveler from Louisville

The Smell

Posted May 13, 2017
Was in Ft. Wayne for a conference, and stayed at the Hyatt Place. First of all the sewage smell in the lobby was awful. Apparently they were cleaning some type of trap and that caused the smell, looks like I picked the wrong night to stay there. The hot water did t work correctly in my room. I called the front desk and the advised me that the "trick" was to turn on all faucets in the room and let them run for a bit. Really!! Staff were very nice, too bad everything else wasn't up to par. Would not stay there again
Comment from Hotel Management
May 16, 2017 by Tricia, Hotel Management
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Tricia Albert
5 out of 5
by Thomas

A welcomed surprise!

Posted May 11, 2017 on Hotels
One of the nicer rooms I've ever stayed in. Clean, plenty of room, plenty of outlets, and a really cool patch bay for you to plug in your devices to the TV. B-fast slightly above average for hotel fare. I'd recommend this hotel.
Comment from Hotel Management
May 16, 2017
Thank you for your kind comments regarding your recent stay with us. We are happy to hear that you enjoyed your time with us. We look forward to seeing you the next time that you are in Ft. Wayne.
5 out of 5
by A verified traveler

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for the 5 star rating, we will see you the next time you are in our area.
4 out of 5
by Jesse

Overall a good stay

Posted Apr 30, 2017 on Hotels
Awesome service from the hotel employees! The cookies are also amazing! The room could have been cleaned better in and around the pull out couch, but overall our experiance was good
Comment from Hotel Management
May 16, 2017
Thank you for your comments and feedback. We are happy to hear that you enjoy the cookies and find the staff to be awesome. We will see you on your next visit and we'll make sure to have a cookie ready for you!
5 out of 5
by Abdul

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for the 5 star rating. We are happy to hear that enjoyed your stay. We look forward to your next visit with us.
3 out of 5
by A verified traveler from Buffalo NY

Dark outdated feel. Not especially clean.

Posted Apr 25, 2017
Pros: Not much
Cons: see above
Location: good location; movie theater next door; close to restaurants and stores
The hotel is quite dark, with dark brown wood and carpeting. Has an outdated look; not bright and cheery. Not especially clean; carpet appeared to have not been vacuumed in several days. Trash bins were overflowing. Limited breakfast choices. Had to ask for blankets and pillow for pull-out bed; pillow should have been thrown away long ago. Disappointed in this Hyatt.
5 out of 5
by James

Posted Apr 24, 2017 on Hotels
They made you fill at home. Room was very clean.
3 out of 5
by Jeffrey

Posted Apr 20, 2017 on Hotels
They turn off room temperature controls at night. My room got up to 74F at 3am and the unit would turn on for a few minutes and then off. Windows do not open at all. I am sure this was for cost savings.
4 out of 5
by marisa

Clean and updated

Posted Apr 12, 2017 on Hotels
Very clean and the bed was comfortable. The breakfast was actually good.