Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Horrible Internet

Posted Aug 27, 2015
The hotel staff was terrific, and housekeeping did a wonderful job. However, I am a business traveler and require Internet. They have free wireless Internet, but it was so slow I could not even check my email. I will stay somewhere else the next time I visit for Fort Wayne.
3 out of 5
by A verified traveler

Broken, Loud and Disappointed

Posted Aug 23, 2015
Pros: It was in a great location and the staff was very friendly.
Location: Shopping, Great Restaurants and a Theater
When we arrived at the hotel we were informed that the elevator was broken and that we'd have to walk up to the second floor to get to our room, which was not good since my husband has mobility issues. We sat down at the bar and they gave us a complimentary drink while we waited to see if they could get the elevator working. Unfortunately they did not after about an hour and so the staff got us a room on the first floor. We finally got into a room on the first floor and it was o.k. The sink in the wet bar appeared dirty, our air conditioner was loud when it turned on, so we were woken up quite often during the night. We also had a walk-in shower in our bathroom that was not graded well, when I got out of the shower half of the bathroom was covered in water, so I warned my husband not to shower because he could slip and fall easily. There was not a working fan in the bathroom to vent the steam and I could not find the hair dryer. I let someone at the front desk know about the hair dryer and they said that it is stored in a drawer in the closet.....ummm, ok. Be warned, check the drawers in the closet if you can't find the hair dryer. The breakfast buffet was not appetizing, dry breakfast sandwiches, I took one bite and threw it out, quarter sized pancakes, fruit that looked like it had seen better days and instead of yogurt cups, they had what appeared to be strawberry yogurt in a bowl sitting on ice.
3 out of 5
by A verified traveler from Chicago, IL

Posted Aug 12, 2015
Very disappointed in the cleanliness of the room. elevators were also filthy.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very nice hotel

Posted Aug 7, 2015
The room was comfortable, and the breakfast was just wonderful. Great to stay!
3 out of 5
by A verified traveler

Not bad. not the best

Posted Jul 21, 2015
Pros: Proximity to freeway and restaurants was fine. We loved the seating area outside the bedroom. Great for entertaining. Breakfast was good.
Cons: Check your beds. Some of the mattresses need to be replaced and some are broken. Seating for breakfast should be condensed if possible.
Location: Location was great. Easy on/off access to the highway. Quiet.
We were in a room with two double beds. One was apparently broken because one side dropped 3-4 inches lower than the other side when we laid on it. The other didn't have enough support in the center of the bed but was MUCH better than the first for sleeping. We had kids above us attending a basketball camp who bounced the ball on the floor during the day. After contacting the staff, that stopped. However, there were people running up and down the halls and drunks knocking on doors during the 3-day stay. Very disruptive. There were tailgate parties out the back which probably helped add to the behavior issues above. I don't mind people partying, but I do mind it when they are allowed to ramble about the hotel disturbing other visitors. Bathrooms are VERY small -- the door cleared the commode by about 1/4 inch. Not a possibility for a larger person. Breakfasts were fine. Lots of food, but seating arrangements to eat were awkward. The seating was spread all the way across the lobby, requiring people to have to walk with full plates past outgoing people with their luggage... just weird. I don't think we'd stay there again, though the price and proximity to other things was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Good value, just a couple of small issues

Posted Jul 8, 2015
Pros: Location, price and size of the rooms (very generous)
Cons: Small maintenance issues: the toilet handle needs to be fixed, the mini fridge rattled, a plug didn't work.
Location: Right off I-69 and located less than a mile from a large mall and other shopping.
My daughter and I recently stayed at this Hyatt Place for 3 nights. The hotel is easy to access from the highway and is close to shopping and lots of places to eat too. Our room was very clean and overall nice, however there were a couple of minor issues that needed to be fixed. While these weren't severe enough to cause us to notify management during our stay, I gave the staff a list of them on checkout. They were kind enough to waive the fee for some food items as compensation, which was appreciated. I would definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Breakfast

Posted Jun 30, 2015
Breakfast wasn't always hot. Eggs in a skillet and were cold. Breakfast of our last morning, office personnel yelled across entrance to another employee. Not very business like. Young lady that checked us in Late afternoon very nice
5 out of 5
Recommended
for Families
by Michael from Napoleon

Top notch customer service!

Posted May 27, 2015 on Hotels
The gentleman that did our check in was the best customer service representative that i have ever had. He did a great job and was very friendly. Pool was clean. Room was clean. Breakfast was great. Cant ask for more.
5 out of 5
Recommended
for Families
by Janice from Indianapolis

Thank you

Posted May 18, 2015 on Hotels
I was impressed by the friendliness of the staff
4 out of 5
Recommended
for Business Travelers
by Brian from Fishers, In

Clean and simple, overpriced

Posted May 16, 2015 on Hotels
Was there 1 night for business. Hotel overpriced for Fort Wayne IN , midweek. Was clean and simple