Ratings based on 766 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Bed not comfortable. Breakfast just ok.

Posted Apr 23, 2018
Small bathroom awkward door placement Breakfast just okay. Eggs slimey and no bacon. Bed was uncomfortable. Did not sleep well
Comment from Hotel Management
Apr 23, 2018 by T, Hotel Management
Thank you for your feedback, we apologize for the issues that you experience. We will use your feedback to improve things going forward.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2018
One of the reviews written three months before we came complained about a big stain in the carpet and a broken curtain that would not close all the way. The management response was that it would be taken care of. Guess what, it’s still that way. Fortunately my wife had some paper clips in her purse to take care of the curtain issue. The stain we could live with. Also, the heat varied by 3 to 4 degrees. The TV remote didn’t work very well. But we slept good. Breakfast was great. Yes, we probably would come back, maybe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip to Fort Wayne

Posted Apr 19, 2018
Clean, Spacious room, great staff Gave me a voucher for a 10% discount at a local steak house Breakfast was great
Comment from Hotel Management
Apr 23, 2018 by T, Hotel Management
Thank you for your feedback regarding your recent stay. We are delighted that you found our hotel to be clean and spacious. We hope that enjoyed the Factory Steakhouse as well. It's great to hear you were able to enjoy the breakfast and found it to be great. We will see you the next time you are in our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 17, 2018
Good experience, clean. Close to all venues of entertainment.
Comment from Hotel Management
Apr 23, 2018 by T, Hotel Management
Thank you for your 5 rating, we are happy to hear that you found your stay with us to be good and the hotel to be clean and close to things to do. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft.Wayne, IN

Close to everything that we wanted to do. Staff ex

Posted Apr 15, 2018
From check in, two drinks in the bar, to our welcome at the end of the day back, to breakfast and check out. Everyone who works here are absolutely top shelf and friendly and wonderful. One of the best hotel stays we have ever had.
Comment from Hotel Management
Apr 17, 2018 by TA, Hotel Management
Thank you for your comments about your recent stay with us. We are happy to hear that enjoyed your self and found the staff to be friendly and welcoming. We will see you the next time you are in our area!
1 out of 5
by A verified traveler from Ft Wayne IN

Air conditioning in room stopped work

Posted Apr 14, 2018
AC in the room stopped working, room was over 80 degrees all night, could not sleep. Staff came to fix at 7 am, after not being able to sleep all night due to the heat. Will not recommend.
Comment from Hotel Management
Apr 17, 2018 by TA, Hotel Management
Thank you for your feedback concerning your recent stay. We apologize that you experienced issues with your air conditioning. We have corrected the issue and hope you will give us a try again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
Zach checking us in was very welcoming. Overall I will probably stay here every year when I come to Indiana
Comment from Hotel Management
Apr 17, 2018 by TA, Hotel Management
Thank you for providing feedback about your recent stay. We are fortunate to have Zach, he is a valuable asset to our team. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2018
Clean, well dedigned, helpful staff- completely satisfied!
Comment from Hotel Management
Apr 17, 2018 by TA, Hotel Management
Thank you for your comments about your recent stay. We are happy t hear that you found the hotel to be clean and the staff to be friendly. We look forward to your next stay with us!
1 out of 5
by A verified traveler from fortwayne indiana

Great rooms but....

Posted Apr 1, 2018
Middle of the night all I could smell was marijuana from another room, personally I don’t want that in a room I’m staying in, the smell is very strong
Comment from Hotel Management
Apr 6, 2018 by T, Hotel Management
Thank you for your comments regarding your recent stay. We apologize for the issue that you experienced and hope to be able to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Elkhart. IN

Close to entertainment

Posted Mar 30, 2018
The staff was very helpful and friendly. The hotel room was clean, updated, and spacious. It was a very nice stay. I would stay there again.
Comment from Hotel Management
Apr 2, 2018 by T, Hotel Management
Thank you for your comments regarding your recent stay with us. We are delighted to hear that you found the staff to be helpful and friendly and your room to be clean and spacious. We look forward to seeing you the next time you are in Ft. Wayne.