Ratings based on 653 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Buffalo NY

Dark outdated feel. Not especially clean.

Posted Apr 25, 2017
Pros: Not much
Cons: see above
Location: good location; movie theater next door; close to restaurants and stores
The hotel is quite dark, with dark brown wood and carpeting. Has an outdated look; not bright and cheery. Not especially clean; carpet appeared to have not been vacuumed in several days. Trash bins were overflowing. Limited breakfast choices. Had to ask for blankets and pillow for pull-out bed; pillow should have been thrown away long ago. Disappointed in this Hyatt.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Pefect hotel for business night away!

Posted Mar 16, 2017
Pros: It has everything you need!
Location: Excellent restaurants nearby to choose from!
This hotel was a surprise with how accommodating it was! It had everything you need including a free breakfast that had a nice variety to select from, great seating in the lobby area, a little bar for a nite cap and the kindest staff!! We really enjoyed our night out of town! I'd highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Mar 6, 2017
Stayed here to attend a concert at the Colliseum. Very nice place and close to Colliseum and the mall. Will stay here again!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Easy stay, not so easy neighbors

Posted Mar 1, 2017
We found a really great deal on Expedia. The room was nice. Our experience with the hotel staff was very good. Our only complaint was some of the other guests on the first night. (We stayed for two nights.) They were loud, walking/running/shouting op and down the hall until at least 1am. Lots of kids with this group, And lots of adults who could not have been bothered to watch them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
In Fort Wayne for a trade show at the Coliseum. Was convenient with many nice restaurants nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Oh

Nice, clean stay

Posted Feb 7, 2017
Everything was very nice. Only problem we had was regulating the heating. We tried to adjust the temperature a few times through the night but hot air kept pumping out despite even switching it to a/c. My daughter woke up with a nose bleed from the hot dry air. :(
Comment from Hotel Management
Feb 16, 2017 by tricia, Hotel Management
Thank you for your response. We are happy to hear that you found everything to be nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

close to shopping and movie theater

Posted Jan 30, 2017
Pros: same as above
Cons: door hinge in bathroom rusted and floor needed some attention
Location: movies shopping fine dining
stayed 1 night beautiful room very spacious comfortable bed
Comment from Hotel Management
Feb 2, 2017 by Tricia Albert-GM, Hotel Management
Thank you for your comments. We appreciate your feedback and are thrilled to hear that you found your room to be spacious and convenient to attractions. We will have maintenance and housekeeping address the issues that you brought to our attention, as we want to ensure that your stay with us is comfortable. We look forward to seeing you on your next visit to our area.
2 out of 5
by A verified traveler

Posted Jan 26, 2017 on Hotels
It was extremely noisy. I arrived late and had an early work meeting. Staff assured me that being on the first floor would not be overly noisy but I was kept awake with noise from the bar and lobby late into the night.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.
2 out of 5
by A verified traveler from Louisville

Two different experiences

Posted Jan 10, 2017
Pros: The staff on Friday night and the late night Sunday staff.
Cons: Clean rooms on the 4th and 5th level.
Location: Not much to do or see nearby.
Stayed Fri night - very accommodating - staff went out of their way to find me a quiet comfortable room. Stayed again Sun. night - very different. Hotel did not have clean rooms as housekeeping worked only part of the day on Sun. Had to stay in this old cinder block room where the elec. outlets did not work, TV would not change channels. Furniture was so old and dirty, thought I would catch something. Woke up early just to check out and get out of there. Hotel is an old AmeriSuites - so construction is very poor - will hear people walking above you. Breakfast is very good - except for the eggs - some sort of frozen, powdered concoction.
5 out of 5
by Justin

Posted Jan 1, 2017 on Hotels
I Personally Loved The Stay At The Hyatt Place. I Would Recommend This Hotel For Anyone And Everyone.