Ratings based on 393 Verified Reviews

3.1 out of 5
60% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

not bad for the price.

Posted Oct 6, 2017
stay was short so, this was ok based on the price. getting to the property for the first time is a bit tricky but once you figured it out was fine. it's a bit out dated and few spots in the room that could be updated or redone completely.
2 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Aug 21, 2017
Pros: Great Location. Even if you didn't care for the breakfast you still had options
Cons: The bathroom was a little scary. The ceilings looked as thought they were still working on it.
Staff was nice and courteous. Fulfilled our every request in a timely matter.
3 out of 5
by A verified traveler from little rock AR

Posted Aug 17, 2017
Old and a bit neglected. There was no fridge or microwave in my room. Someone had to bring one up. Location is decent though, at walking distance from shopping center
Comment from Hotel Management
Aug 19, 2017 by MJ, Hotel Management
Thank you for taking the time to share your recent stay with us. We appreciate your feedback regarding our property and staff. We sincerely apologize for the inconveniences you experienced during your stay. Thank you for bringing to our attention in order to improve the overall satisfaction for you and our future guests.
2 out of 5
by A verified traveler

Did not look or feel clean

Posted Jul 10, 2017
Not up to date. Did not feel clean at all. Would no recommend this hotel to no one
Comment from Hotel Management
Jul 29, 2017 by MJ, Hotel Management
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
5 out of 5
by sharath

Awesome!!!

Posted Jul 5, 2017 on Hotels
It was a nice stay,enjoyed everbit of it
Comment from Hotel Management
Jul 29, 2017 by MJ, Hotel Management
We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage. We look forward to seeing you again soon!
4 out of 5
by A verified traveler

Posted Jul 4, 2017 on Hotels
it was good other than trying to get information out of the front desk.
Comment from Hotel Management
Jul 29, 2017 by MJ, Hotel Management
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
1 out of 5
by A verified traveler from Detroit, MI

Wouldn't want to stay here again

Posted Jul 3, 2017 on Orbitz
The smell in the room was overwhelming. I think they had overdosed on air freshener or some cleaner. The refrigerator froze the food we put in it. They gave us two towels for our whole family. The breakfast was waffles, muffins, and one kind of cereal. I would not call that a deluxe breakfast. There was a creepy guy walking through the hallway smoking when it is supposed to be a non-smoking hotel. It was not a good experience.
Comment from Hotel Management
Jul 29, 2017 by MJ, Hotel Management
Thank you for taking the time to share your expererience for your recent stay with us. We appreciate your feedback regarding our property. We sincerely apologize for the inconveniences you experienced during your stay. Thank you for bringing to our attention in order to improve the overall satisfaction for you and our future guests.
1 out of 5
by A verified traveler

Wife had 13 bed bug bites!!!

Posted Jun 29, 2017
Pros: Price
Cons: Rebuild it...
Location: Really close o Panera bread that serves real breakfast!!! Malls and plenty of stores in walking distance.
On arrival the front desk was unattended as a sign was posted to dial 0 As the worker got us our room key to our room there was no sheets on the bed! Got the room exchanged, entered our room to a noisy bathroom, adjoining room where left open with kids toys in front of the door. Off to a bad start!!! To make a long story short, my wife had 13 bed bug bites... Would not advise this place to the least of any friend.
5 out of 5
by A verified traveler

Nice Room - better than We expected for the price!

Posted Jun 11, 2017 on Hotels
We were in the area to move my daughter home from the IPFW. Right around the corner from the school. Room appeared to be all renovated and very clean. Complimentary standard breakfast in the morning. We were able to check in early - asked for a room on the upper level and received it. This Magnuson Hotel is right off the shopping area and plenty of restaurants in walking distance . Very quite hotel,slept soundly in comfortable bed.
Comment from Hotel Management
Jul 29, 2017 by MJ, Hotel Management
Thank you for your fantastic review! We’re delighted you enjoyed your time with us and with our amenities! We take pride in meeting and exceeding guest expectations of our property and rooms, and it’s always great to hear when we receive a review like yours that lets us know that our team is doing a good job! See you next time in you're in the Southside area, we’d love to have you back as our guest!
2 out of 5
by james

Posted May 4, 2017 on Hotels
Disgusting bed had public hair in when we arrived no answer from front desk after several calls we had to go to a local store to get cleaning supplies the desk had BRB sign for over 2 hours stay away for 80 bucks next time I will add another 80 just to stay some were different..