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Reviews of Candlewood Suites - Fort Worth/West, an IHG Hotel

2.5 out of 5
Candlewood Suites - Fort Worth/West, an IHG Hotel
402 N Jim Wright Fwy, Loop 820, Fort Worth, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 217 out of 406 reviews" "
Rating 8 - Good. 102 out of 406 reviews" "
Rating 6 - Okay. 39 out of 406 reviews" "
Rating 4 - Poor. 27 out of 406 reviews" "
Rating 2 - Terrible. 21 out of 406 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Apr 2024
Response from Shruti on Apr 24, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our room.
Stayed 3 nights in Feb 2024
Response from Shruti on Apr 24, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

8/10 Good

LAYLA

Business traveler
Liked: Amenities, property conditions & facilities
Check in was quick and simple
Stayed 1 night in Apr 2024
Response from Shruti on Apr 24, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Mar 2024
Response from Shruti on Apr 24, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Don

Business traveler, Traveled with family
Liked: Property conditions & facilities
All that we needed
Stayed 1 night in Mar 2024
Response from Shiv Patel on Mar 25, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 Good

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Shiv Patel on Mar 25, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

6/10 Okay

Gloria

Traveled with family
Disliked: Cleanliness
Lack of communication confusion when we check in I reserve 2 room but I was given a handicap room 103 and 3rd floor handicap Concussion with charges I made my reservation but they charged my daughter as well
Stayed 1 night in Jan 2024
Response from Shiv Patel on Jan 30, 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and on behalf of our entire team and staff, I apologize on your experience during your stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, friendly staff, central location, nice quiet and comfortable rooms.
Stayed 1 night in Jan 2024
Response from Shiv Patel on Jan 30, 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Shiv Patel on Jan 30, 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Shadee

Stayed 2 nights in Jan 2024
Response from Shiv Patel on Feb 17, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 Good

Justin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Shiv Patel on Jan 12, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shiv Patel on Jan 12, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shiv Patel on Jan 12, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 Excellent

Larry, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and fresh and particularly liked the full kitchen in the room. Also enjoyed the fitness center
Stayed 1 night in Jan 2024
Response from Shiv Patel on Jan 12, 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

8/10 Good

Carlton

Stayed 1 night in Dec 2023
Response from Shiv Patel on Jan 30, 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Lisa

Stayed 2 nights in Nov 2023
Response from Shiv Patel on Dec 22, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

4/10 Poor

Kassandra

Disliked: Cleanliness
Front desk was friendly and helpful. I was disappointed it the room. It was not clean the bed had stuff in-between the sheets the stand next to bed had something sticky on it.. the bathroom counter had hair. It just wasn't cleaned the proper way. Once I told front desk about it she immediately gave me a new room.
Stayed 1 night in Nov 2023
Response from Shiv Patel on Nov 30, 2023
Thank you for taking the time to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. We hope you can give us another chance the next time you visit Fort Worth, TX!

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Close off of Freeway
Stayed 2 nights in Nov 2023
Response from Shiv Patel on Nov 30, 2023
Thank you for taking the time to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. We hope you can give us another chance the next time you visit Fort Worth, TX!

4/10 Poor

Jeremy

Traveled with family
Disliked: Staff & service
We checked in our first night, staff gave us our keys(card) noticed they charged us the extra person fee after clearly seeing and checking in only 2 people so I had to call and get that taken off. We settled in snd about 11 pm was woken up by someone unlocking our door with a key card and opening our door. Scared us to death. I called the front desk and her answer was i don’t know what happened and i left a note for our manager.. that was it. I called the front desk the next morning and talked to the manager and got a I'm sorry but what do you want me to do about it. I was pissed to say the least. I tried to tell him how bad it could have turned out and seriously he didn’t think it was a big deal. Needless to say we weee safe and thankfully the people who got a key to our room were nice and turned their key in right away. But the dismissivness of the staff was disgusting. Would not ever stay there again and would never recommend that particular hotel to anyone staying in Fort Worth! They keyed another key to our room and didn’t think it was a big deal!!
Stayed 3 nights in Oct 2023
Response from Shiv Patel on Oct 26, 2023
We took this as a big deal.. I offered everything I could to make this right. The next morning. I offered a full refund and you refused. I offered to move rooms and you were in Waco, I offered to check the reservation out 2 days early so that you may find a better location. You refused. Thats when I said "I'm sorry but what do you want me to do now." Then Monday morning came and you called and accused us of not refunding back anything onto you card.

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shiv Patel on Oct 26, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy, the front desk staff friendly, the room was clean, and there was coffee in the room for when I woke up in the morning. Perfect for a quick overnight stay. Thanks!
Stayed 1 night in Sep 2023
Response from Shiv Patel on Oct 26, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

4/10 Poor

Arturo

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff gave us another room. They switched rooms. Room smelled like a smoking room even that we asked for a non-smoking. Staff didn’t help to solve the problem. There were roaches on the room. We book another room and the smell to fresh paint was terrible. They said all rooms were like that and couldn’t do nothing about it. They were cleaning the rooms on our time and we lost our time to study for a presentation. We needed it to wait on the lobby even though it wasnt our fault. Definitely, not booking again.
Stayed 3 nights in Sep 2023
Response from Tristeena Harrold Front Desk on Oct 11, 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. I assure we are addressing your concerns and will make sure a similar situation doesn't happen again.

6/10 Okay

Sherilyn

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was only partially completed from remodeling construction. There was paint on the floor, holes in the walls, dirty/unworking/limited lighting, dirty vents, the phones and clock were not plugged in [when plugged in - still did not work], and unregulated air conditioning unit. I paid too much for this stay that included too limited of outside parking, no breakfast, no pool, and unprofessional staff. Big disappointment.
Stayed 2 nights in Sep 2023
Response from Shiv Patel on Oct 2, 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. I assure we are addressing your concerns and will make sure a similar situation doesn't happen again.

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shiv Patel on Oct 2, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Chanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shiv Patel on Oct 2, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here very much!
Stayed 1 night in Sep 2023
Response from Shiv Patel on Oct 2, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great! Location, area , staff, everything was perfect
Stayed 2 nights in Sep 2023
Response from Shiv Patel on Oct 2, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything about experience was terrible
Stayed 1 night in Sep 2023
Response from Shiv Patel on Sep 22, 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, we apologize on your experience throughout your stay. Please let us know where we can improve on so that we can make your next stay that much better!

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power out from storms
Excellent staff. Friendly and helpful. Room was very comfortable and more than we expected. Would gladly stay again.
Stayed 1 night in Sep 2023
Response from Shiv Patel on Sep 15, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and the kind words and will definitely make sure all of our different departments know how well of a job everyone is doing!

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Shiv Patel on Sep 15, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will definitely make sure all of our different departments know how well of a job everyone is doing!

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Paint fumes
We booked 2 nights. Unfortunately the location we stayed at did not mention they undergoing renovations. We were on the 2nd floor and they were painting the floors above us and the fumes made us leave the evening of our 2nd night.
Stayed 2 nights in Aug 2023
Response from Shiv Patel on Aug 30, 2023
Unfortunately we are undergoing renovation in all of our rooms. We do however have 2 signs at the front desk notifying all guest during check in that we are under a full renovation. In addition we also have a sign right above the floor buttons in our elevator notifying of the same information. I apologize on behalf of our team and staff on your experience during your stay.

10/10 Excellent

JOSEPH, Anarillo

Stayed 2 nights in Aug 2023
Response from Shiv Patel on Sep 15, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will definitely make sure all of our different departments know how well of a job everyone is doing!

4/10 Poor

Verified traveler

Disliked: Cleanliness
Needs better cleaning protocols
Unfortunately I was pretty disappointed with our stay. The room was dirty. The beds were clean and made and new towels hanging but that was the extent. The floor had tons of debris on it, and not just small particles of stuff, chunks of food, pieces of trash from a tissue box, and dirt. There was a really old dish of food in the microwave and the countertops and surfaces weren't wiped down, silverware was dirty. There were no kitchen linens. I nicely asked the front desk the next morning to send someone up to remedy it with full details of issues and she responded that she would see if they could because they were busy. I then suggested I could be moved to a clean room. They ended up sending someone in and they did sweep some of the large stuff off the floor and wiped some things down but not well and the food in the microwave is probably still there today. I did encounter one cleaner and she was really nice and courteous but overall I was really disappointed.
Stayed 3 nights in Jul 2023
Response from Shiv Patel on Aug 31, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations! I apologize on behalf of our entire team and staff in regards to your experience throughout your stay. We have made changes in our housekeeping department and we hope this will allow us to better perform to make sure a similar situation doesn't happen again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Great friendly staff. Room was clean and comfortable. No breakfast but on a plus, the laundry facility was free.
Stayed 2 nights in Jul 2023
Response from Shiv Patel on Aug 31, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

8/10 Good

Mariza

Stayed 3 nights in Jul 2023
Response from Shiv Patel on Aug 31, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay. Nothing fancy.
Stayed 1 night in Jul 2023
Response from Shiv Patel on Jul 19, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations.

2/10 Terrible

Deysi

Stayed 1 night in Jul 2023
Response from Shiv Patel on Aug 31, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback. Please let us know where exactly we can improve on so that we can make your next stay with us that much better!

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed overall nice
Stayed 4 nights in Jul 2023
Response from Shiv Patel on Jul 19, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations.

2/10 Terrible

Jay

Staff rude
Stayed 2 nights in Jul 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience during our system outage. Unfortunately, we were not able to call in advance due to not having access to any guest reservation for 72 hours. We did cancel the reservation without any penalties or charges.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was awesome They have movies up front you can watch for the free No continental breakfast
Stayed 1 night in Jun 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and kind words and will make sure all of our different departments know how well of a job everyone is doing!

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time to give us a review! I apologize on behalf of our entire team and staff in regards to your experience. Please let us know where we need to improve on so that we can make you next stay that much better.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will make sure all of our different departments know how well of a job everyone is doing!

10/10 Excellent

Alicia

Stayed 1 night in Jun 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will make sure all of our different departments know how well of a job everyone is doing!

8/10 Good

PETER

Stayed 2 nights in May 2023
Response from Shiv Patel on Jul 5, 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will make sure all of our different departments know how well of a job everyone is doing!

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Quiet. Comfortable. Good value.
Stayed 1 night in May 2023
Response from Shiv Patel on Jun 2, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and kind word and will make sure all of our different departments know how well of a job everyone is doing!

4/10 Poor

traci

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Shiv Patel on May 29, 2023
Thank you so much for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. Please let us know where we can improve on so that we can make sure your next stay with us is that much better!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in May 2023
Response from Shiv Patel on May 29, 2023
Thank you so much for taking the time out to give us a review! We can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very accommodating and friendly staff! No complaints at all!
Stayed 4 nights in May 2023
Response from Shiv Patel on May 23, 2023
Thank you so much for taking the time out to give us a review! We appreciate the kind words and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 Good

Vitaliy

Liked: Cleanliness, staff & service
Good value for the price
Conveniently located just off the highway. Away from the city but close enough to botanic garden or stockyards. Starbucks is right across the street. I’d stay again
Stayed 2 nights in May 2023
Response from Shiv Patel on May 18, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 Excellent

Steve

Good value. Repair the treadmill or get a new one; it’s part of what I paid for.
Stayed 2 nights in May 2023
Response from Shiv Patel on May 12, 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and will definitely make sure all of our departments know how well of a job they are doing! We will make sure your concerns are addressed in regards to our fitness center equipment. We can't wait to see you again the next time you visit Fort Worth, TX!