Ratings based on 939 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2018
It was a last minute decision for us to stay in the area but it was so easy to book. There is a nice Mexican restaurant next door and the hotel is very nice
Comment from Hotel Management
Apr 20, 2018 by Manager, Hotel Management
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our area. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
Older hotel, but was clean. Good breakfast included in the price.
Comment from Hotel Management
Apr 18, 2018 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast and price. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
5 out of 5
Recommended
for Everyone
by A verified traveler from Early Texas

Nice Hotel close to stockyards

Posted Apr 16, 2018
Pros: Close to the stockyards with a shuttle bus so we do not have to drive.
Cons: Customer service, they need to welcome their guest
Location: Close to the stock yard and really good Mexican food restaurant next door
We stay in the hotel twice a year when we go to the stockyards. It is convenient and clean. Dustin the shuttle driver was pleasant to visit with. I did not give all 5 stars, when we walked into the hotel there was 3 staff members no one looked up and greeted us. Customer service is not a priority at this hotel.
Comment from Hotel Management
Apr 16, 2018 by Manager, Hotel Management
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2018
Pros: Close to Stockyards
Cons: not too much, but there were others in my party.
We used to stay here all the time. Then the prices really went up! Waited too late for anything cheaper, found "deal" on Expedia.
Comment from Hotel Management
Apr 14, 2018 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean quite hotel

Posted Apr 4, 2018
Nice clean and quite hotel with a great location near downtown Fort Worth
Comment from Hotel Management
Apr 5, 2018 by Manager, Hotel Management
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2018
Loved my stay. Comfy clean and restful.would have liked a local newspaper
Comment from Hotel Management
Mar 26, 2018 by Manager, Hotel Management
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
3 out of 5
by A verified traveler

Average hotel which is not close to downtown FW

Posted Mar 12, 2018
Booked this hotel because it claims to be 4kms from Downtown Fort Worth. No way it’s 4kms!! It’s definitely not walkable and it is probably 10kms from the downtown. The good news is the hotel offers free shuttle service and it is close to The Stockyards. Arguably the best attraction in Fort Worth. It is also situated close to a main rail line which has long noisy trains passing several times per day. Room size was good, beds were comfortable, shower has hot water, breakfast was edible. Overall the hotel was ok but when your main reason to stay is the close proximity to downtown, and it’s location is not, your dissapointed.
Comment from Hotel Management
Mar 14, 2018 by Manager, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shuttle and location. Guest comments such as yours help us to continuously improve. Thank you for your business.
2 out of 5
by A verified traveler from Salt Lake City

Posted Mar 8, 2018
Right next to busy freeway. Huge gap in door you could see people walking on the hallway. Wasn't impressed.
Comment from Hotel Management
Mar 14, 2018 by Manager, Hotel Management
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Close to Ft Worth Stock Yard and in quiet location

Posted Feb 28, 2018
Very nice two day stay great staff. Standard breakfast with waffle and hot cereal Maids were a little slow cleaning room
Comment from Hotel Management
Mar 1, 2018 by Manager, Hotel Management
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
1 out of 5
by A verified traveler

Old Hotel

Posted Feb 22, 2018
This is not a Radisson Hotel as suggested online. This is a Carlson Hotel and hugely different! I woke up one morning to no electricity!
Comment from Hotel Management
Feb 24, 2018 by Manager, Hotel Management
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.