Outdoor pool, open 6 AM to 10 PM, pool umbrellas, sun loungers

Reviews of Marriott Dallas/Fort Worth Westlake

4 out of 5
Marriott Dallas/Fort Worth Westlake
1301 Solana Boulevard, Building 3, Westlake, Roanoke, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 717 reviews" "
Rating 8 - Good. 166 out of 717 reviews" "
Rating 6 - Okay. 68 out of 717 reviews" "
Rating 4 - Poor. 42 out of 717 reviews" "
Rating 2 - Terrible. 21 out of 717 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing Manager on Mar 26, 2024
Thank you, Christina, for the five star review!

2/10 Terrible

Gabriela

Traveled with family
Disliked: Staff & service, property conditions & facilities
As we asked closer to our assigned room we encountered wall paper falling off the wall and carpet missing with a larg construction paper covering a huge area, I nearly slipped. As we neared the room (438) a smell began to creep up and we noticed exposed pipes. It smelled very bad.We were given a room smelled really bad, like sewage I took video and pictures. I could not believe my eyes. I just wanted to leave. We were planning a longer stay but decided not to book here for the rest of the weekend.
Stayed 1 night in Mar 2024

4/10 Poor

Spencer

Liked: Property conditions & facilities
Disliked: Cleanliness
Bedroom was not clean at all.
Stayed 2 nights in Mar 2024
Response from Marketing Manager on Mar 18, 2024
Dear Spencer, thank you for sharing review. We are sorry your room was not clean upon your arrival. We are sorry for any inconvenience it caused to you. That service does not meet our expectations we have for ourselves. We appreciate your feedback, and we hope to welcome you back again.

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I arrived I was struck by the excellent signage. I’d never been in the area before so I was so appreciative that things were very clear. Hagan helped me check in and add another night to my stay with kindness and professionalism. The property is beautiful and just enough of what you need without too much. I’ll be returning again and again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Allison, Thank you for your recent stay at Marriott Dallas/Fort Worth Westlake and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Hagan. We also appreciate you mentioning our beautiful property. Thank you again, and we look forward to welcoming you back very soon.Reggie WooldridgeGeneral Manager

10/10 Excellent

Peiman

Stayed 1 night in Feb 2024
Response from Marketing Manager on Mar 26, 2024
Thank you, Peiman, for the five star reveiw!

4/10 Poor

Priscilla

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The listing said the room sleeps five but it had only two double beds with no couch or rollaway options. Expedia refused to do anything about it and was terrible at the whole situation. More of an Expedia issue, less of a hotel issue.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Priscilla, Thank you for sharing your candid review. We regret the room you booked did not meet your expectations, and we are sorry for any inconvenience caused to you. We appreciate your feedback, and we hope to welcome you back again.Reggie WooldridgeGeneral Manager

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too strong perfume smell on floor level hallways.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Kimberly, Thank you for sharing your comments with fellow travelers regarding your visit to Marriott Dallas/Fort Worth Westlake. While we appreciate your nice rating, we regret the concerns you experienced during your time with us. We work hard to provide a clean and comfortable environment; therefore, we regret this issue compromised your experience. We will follow up on your comments to ensure we are well-poised to serve you better during your next stay. Thank you again, and we look forward to seeing you again soon. Reggie Wooldridge General Manager

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Stuart, Thank you for the generous rating of Marriott Dallas/Fort Worth Westlake. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Reggie Wooldridge General Manager

6/10 Okay

Jeffrey

Stayed 2 nights in Oct 2023
Response from General Manager on Dec 17, 2023
Dear Jeffrey, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Reggie WooldridgeGeneral Manager

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Nov 28, 2023
Dear Liz, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Dallas/Fort Worth Westlake, and we look forward to welcoming you again soon. Reggie Wooldridge General Manager

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Service
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Steven,It is wonderful to know you enjoyed everything about your time at Marriott Dallas/Fort Worth Westlake and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Reggie WooldridgeGeneral Manager

8/10 Good

Carla

Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Carla, Thank you for your nice rating and for letting us know that your stay at Marriott Dallas/Fort Worth Westlake was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Reggie Wooldridge General Manager

10/10 Excellent

Franklin

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Franklin, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Marriott Dallas/Fort Worth Westlake. We look forward to your return and wish you all the best with your future travels.Reggie WooldridgeGeneral Manager

10/10 Excellent

Farouq

Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Dear Farouq,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Dallas/Fort Worth Westlake; we hope to see you again soon. Reggie WooldridgeGeneral Manager

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Kevin, Thank you for choosing Marriott Dallas/Fort Worth Westlake and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Reggie WooldridgeGeneral Manager

2/10 Terrible

Jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Out dated.
Respectfully I’ve stayed at nicer motel 6s. I stayed at the aloft down the street for the rest of the week and that property is much nicer. You did a great job on that one.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 7, 2023
Dear Jose, Thank you for taking the time to share about your stay with us. We apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Reggie WooldridgeGeneral Manager

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
overall condition of room average. Paper products thin, towels worn. Customer service average. Property at this price point should rate exceptional not average
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Mark, Thank you for evaluating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for the inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will share your comments appropriately as we strive to improve our guest's experience. We hope you will give us another chance to provide you with the outstanding stay you deserve.Reggie WooldridgeGeneral Manager

10/10 Excellent

Thales, Carrollton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience, cleanliness and quiet.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Thales,Thank you for your recent stay with us at Marriott Dallas/Fort Worth Westlake and all the kind words. We are so pleased that we could deliver a great experience and that you found our convenience, cleanliness, and peaceful environment all to your liking. We look forward to welcoming you back the next time you are in the Westlake area.Reggie WooldridgeGeneral Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet surroundings and staff is extremely courteous.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Kimberly,Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our quiet experience, hospitality, and great service exceeded your expectations. We hope you will consider Marriott Dallas/Fort Worth Westlake your home away from home when your travels bring you back to the area.Reggie WooldridgeGeneral Manager

8/10 Good

Arely

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2023
Response from General Manager on Jul 6, 2023
Dear Arely,Thank you for taking the time to post a nice rating of Marriott Dallas/Fort Worth Westlake. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Reggie WooldridgeGeneral Manager

10/10 Excellent

Mario, Huffman

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay, Mr Bob at the bar was very helpful and nice
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 6, 2023
Dear Mario, Thank you for writing about your recent stay at Marriott Dallas/Fort Worth Westlake and for mentioning Mr. Bob and the outstanding service he delivered while you were here. We always enjoy sharing great comments like yours with our team, so we will certainly pass along your compliments. Thank you once more for taking time out of your day to post a review, and we look forward to your return.Reggie WooldridgeGeneral Manager

4/10 Poor

Kevin

Stayed 1 night in May 2023
Response from General Manager on May 19, 2023
Dear Kevin, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Reggie Wooldridge,General Manager

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night Mother's Day Stay
Flew over to spend Mother's Day with my daughter and granddaughter. This is a beautiful Hotel and comfortable. Staff was great. It's a little pricey and restaurant is expensive. Hotel is great!
Stayed 1 night in May 2023
Response from General Manager on May 16, 2023
Dear Tammy, Thank you for choosing Marriott Dallas/Fort Worth Westlake for Mother's Day celebration. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We look forward to welcoming you all on another family getaway.Reggie WooldridgeGeneral Manager

10/10 Excellent

Morgan

Stayed 1 night in Apr 2023
Response from General Manager on May 17, 2023
Dear Morgan, Thank you for selecting us. We are delighted we exceeded your expectations for an outstanding stay at the Marriott Dallas/Fort Worth Westlake. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Reggie Wooldridge,General Manager

10/10 Excellent

Rana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Mexican & Italian restaurants next door were great. Good food & staff.
Stayed 5 nights in Mar 2023
Response from General Manager on Mar 19, 2023
Dear Rana, Thank you for choosing to stay at the Marriott Dallas/Fort Worth Westlake. We are happy our location was convenient for your visit to all the many attractions of our city, particularly restaurants. We are also glad the service from our associates exceeded your expectations. We look forward to being the first hotel you think of on future trips to the area. Reggie WooldridgeGeneral Manager

2/10 Terrible

Joshua

Stayed 1 night in Jan 2023
Response from General Manager on Jan 10, 2023
Dear Joshua, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Reggie WooldridgeGeneral Manager

4/10 Poor

James

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No one at check in All in the back No soap in bathroom sink, one coffee cup, no sweetener or stir stick. Room was very nice and clean I know this was a slow time but all the more reason room should have been stocked with needed items
Stayed 1 night in Dec 2022
Response from General Manager on Dec 26, 2022
Dear James, Thank you for your recent stay and for taking the time to share your review. We take comments like yours to heart to help us continuously improve what we do. We have shared your concerns with our team as part of our commitment to providing exceptional experiences. We value your business and hope to have the opportunity to make it up to you during a future stay.Reggie WooldridgeGeneral Manager

6/10 Okay

JAMIE

Liked: Cleanliness
Disliked: Room comfort
The hotel itself was welcoming whwn we entered however the room was usual basic room but could some updates and the bed felt like we were laying on a wooden block. No microwave and single sink and tub looked over used and a bit old so just some basic upgrades qould have made it more comfortable but that is my only complaint not comfortable
Stayed 1 night in Dec 2022
Response from General Manager on Dec 6, 2022
Dear Jamie, Thank you for your review. We were pleased to read that you enjoyed your overall stay at our hotel. We are sorry that the condition of your room did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Once more, we apologize and hope you will consider us whenever you return to the area in the future.Reggie WooldridgeGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick overnite stay. The room was sufficient for our needs. Friendly staff.
Stayed 1 night in Dec 2022
Response from General Manager on Dec 4, 2022
Dear Guest, Thank you for being our guest at the Marriott Dallas/Fort Worth Westlake. We are pleased to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them. Thank you once again for taking the time to leave your review, and we look forward to having you as our guest again.Reggie Wooldridge,General Manager

4/10 Poor

ernestine

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area is so nice and lobby of hotel… but the rooms need a complete makeover and update!!!
Response from General Manager on Nov 11, 2022
Dear Ernestine, We appreciate the detailed feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments for our plans in developing the property. We apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.Reggie Wooldridge,General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from General Manager on Jan 23, 2023
Dear Nicholas, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Marriott Dallas/Fort Worth Westlake, and we look forward to welcoming you back soon.Reggie WooldridgeGeneral Manager

2/10 Terrible

Janet, Seal Beach

Stayed 1 night in Sep 2022
Response from General Manager on Jan 17, 2023
Dear Janet, Thank you for being our guest. We genuinely regret that you did not enjoy your visit, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Reggie Wooldridge,General Manager

8/10 Good

Shelia

Stayed 1 night in Oct 2022
Response from General Manager on Oct 21, 2022
Dear Shelia, Thank you for being our guest at Marriott Dallas/Fort Worth Westlake. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Reggie WooldridgeGeneral Manager

10/10 Excellent

JEAN D., MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Hh
Stayed 2 nights in Sep 2022
Response from General Manager on Oct 9, 2022
Dear Jean, Thank you for choosing Marriott Dallas/Fort Worth Westlake and sharing your experience. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Reggie WooldridgeGeneral Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
We had a wonderful stay, beginning with Mark who helped with getting our luggage to our room. The staff was very friendly and helpful.
Stayed 3 nights in Sep 2022
Response from General Manager on Nov 20, 2022
Dear Sandra, Thank you for leaving us an excellent review. Mark will be pleased to learn of your high praise. Our entire team is devoted to giving every guest an outstanding experience. Your generous comments serve as a great encouragement to each of them to keep doing what they love to do. We look forward to welcoming you again to Marriott Dallas/Fort Worth Westlake.Reggie WooldridgeGeneral Manager

10/10 Excellent

James, Humble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining - updated and clean - very attentive and helpful staff. A great hotel!
Stayed 1 night in Sep 2022
Response from General Manager on Nov 20, 2022
Dear James, Thank you for your recent stay at the Marriott Dallas/Fort Worth Westlake and your very kind review. We work hard to provide thoughtful and attentive service, and we appreciate you recognizing our efforts. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Reggie WooldridgeGeneral Manager

8/10 Good

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and location!
Stayed 1 night in Sep 2022
Response from General Manager on Sep 10, 2022
Dear Alyssa, Thanks so much for choosing to stay at the Marriott Dallas/Fort Worth Westlake. We are happy our location was convenient for your visit to all the many attractions of our city. We hope we will be the first hotel you think of on future trips to the area!Reggie Wooldridge,General Manager

10/10 Excellent

Frank

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from General Manager on Dec 8, 2022
Dear Frank, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Marriott Dallas/Fort Worth Westlake, and we look forward to welcoming you back soon.Reggie Wooldridge,General Manager

6/10 Okay

Joel

Traveled with family
Liked: Staff & service
Hard to find. Seems like it's located in an industrial district. Small easily missed signage on the main road. Can't really be seen from the main road. Hard to locate front door. Driving up to the building the first door seen is a side door. Seems to be the architectural vibe of the area but not first time visitor friendly. Check in clerk was quite brusque not exactly welcoming. Other clerks were more friendly. AC in room struggled to get below 72 and never made it down to 68 where we set it. Flat pillows.
Stayed 1 night in Sep 2022
Response from General Manager on Sep 7, 2022
Dear Joel, Thank you for leaving your comments regarding your recent stay with us. We are disappointed you had difficulty finding our location and the frustration this has caused. For future visits, please know our front desk is always available to assist you. We are also sorry your stay was interrupted by issues with the air conditioning unit in your guestroom. We will address this appropriately, and we appreciate you letting us know. We appreciate all your feedback and hope you will consider a return visit, and we will do our best to make your next stay outstanding.Reggie WooldridgeGeneral Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. I didn't like that we couldn't find any coffee places that were open
Stayed 1 night in Aug 2022
Response from General Manager on Sep 7, 2022
Dear Elizabeth, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Reggie WooldridgeGeneral Manager

10/10 Excellent

Henry, Carrollton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very quiet and the staff all very nice. I did feel the breakfast buffet was a little confusing. It was very small and we didn't even know there was a menu until after we had eaten.
Stayed 1 night in Aug 2022
Response from General Manager on Nov 20, 2022
Dear Henry, Thank you for being our guest at the Marriott Dallas/Fort Worth Westlake. We are pleased to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We have also taken note of your additional feedback regarding the breakfast buffet and will share it appropriately. We look forward to having you as our guest again.Reggie WooldridgeGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on Sep 10, 2022
Dear David, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at the Marriott Dallas/Fort Worth Westlake look forward to your next visit.Reggie Wooldridge,General Manager

6/10 Okay

Pushpalatha

Stayed 2 nights in Aug 2022
Response from General Manager on Nov 20, 2022
Dear Pushpalatha, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Reggie WooldridgeGeneral Manager

4/10 Poor

Falaniko

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately beds were horribly uncomfortable
Stayed 2 nights in Jul 2022
Response from General Manager on Jul 19, 2022
Dear Falaniko, we appreciate your comments. We were sorry to read that you were disappointed with the mattress in your guestroom. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve Reggie Wooldridge General Manager

4/10 Poor

Rosa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not once cleaned- my husband had to clean the surface of the water with the Net on hand because there were so many dead wasps and flowerettes from the Crepe Myrtles in the water. Every morning we looked out of our room to find the previous nights dirty towels were still there from the night before...We ordered 3 meals over the hotel phone- they said it would be 30 minutes- but instead it turned out to be 1.5 hours because they messed up on our order TWICE- so my husband waited on our food for ONE and ONE HALF hours AFTER we ordered our food... The double beds were a JOKE- they were so small- but that was our fault because we shouldn't have interpreted the "double beds" as 2 Queen beds. It was a very disappointing stay for us...No, we will not be back...and to top all this off.....- you guys charged us TWICE for our stay !!! Wow... who's really running this place?
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 29, 2022
Dear Rosa, thank you for choosing our hotel and taking the time to provide feedback. We apologize for the pool conditions you described and will be working to improve upon this going forward. We are also sorry for the delay you experienced in getting your food and for the inconvenience this caused. Additionally, we recommend reaching out to our front desk regarding your billing concerns; they will be more than happy to assist you. Thank you again for your patience; we hope to see you soon for the flawless experience you deserve. Reggie Wooldridge General Manager

10/10 Excellent

Meridith

Stayed 1 night in Jun 2022
Response from General Manager on Jun 27, 2022
Dear Meridith, on behalf of our team at Marriott Dallas/Fort Worth Westlake, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Dallas. Reggie Wooldridge General Manager

4/10 Poor

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great with this location, the only complaint I have is the AC in our room was not working properly, and we stayed during the summer, so it was HOT during the night which resulted in a very uncomfortable stay
Stayed 1 night in Jun 2022
Response from General Manager on Jun 25, 2022
Dear David, thank you for your recent stay and for taking the time to share your review. We would like to apologize for the issue you encountered with the air conditioning unit. We also regret the inconvenience this caused, and we would like to share our front desk is available 24/7 to make your stay as comfortable as possible. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. We appreciate for bringing this to our attention, and we are grateful for your patience. We hope to have another opportunity to welcome you back to our hotel. Reggie Wooldridge, General Manager

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, room comfort
Serene
I stay at this location 2 times a year. It is my safe relaxation spot away from my home.. Beautiful location and its so peaceful
Stayed 1 night in Jun 2022
Response from General Manager on Jun 12, 2022
Dear Corey, we love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thank you for making us your "home away from home" in the Marriott Dallas/Fort Worth Westlake area. We look forward to welcoming you back soon. Reggie Wooldridge General Manager

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful. Great service
Stayed 1 night in Jun 2022
Response from General Manager on Jul 17, 2022
Dear Stacey, we are delighted we exceeded your expectations for an outstanding stay at the Marriott Dallas/Fort Worth Westlake, and we thank you for sharing your experience with other travelers. Also, we are pleased to know you had an excellent stay and that our team left a great impression. Thank you once more for taking the time to leave your review, and we look forward to having you as our guest again. Reggie Wooldridge General Manager

10/10 Excellent

Sara J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. It was ridiculous that the WiFi wasn't free.
Stayed 2 nights in May 2022
Response from General Manager on Jun 10, 2022
Dear Sara, thank you for being our guest at the Marriott Dallas/Fort Worth Westlake. We are pleased to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them. However, we regret not meeting your expectations. Thank you for taking the time to leave your review, and we look forward to having you as our guest again. Reggie Wooldridge General Manager