The Tale of Three Rooms
Posted Nov 26, 2016
The night manger Carol promptly checked us in and very nice. We went to the room & then noticed a black stain on the wall behind the front door. I called the front desk & someone was sent to let us know that it was from the prior guess & it was hair dye. The maintenance man was supposed to have cleaned the carpet and painted the wall. We said that was okay & then the party got going next door around 10:00pm. Finally at 10:45pm we tried to sleep & couldn't called the front desk & she asked them to quite down, they did for about 10 minutes. She moved us to a new room, we settled in went to sleep, Upon waking and trying to shower, I came to figure the shower mixing valve was installed wrong would not allow any hot water in the shower. I went to the old room and showered. On the way at I told the day manger about it & showed her the pictures of the shower mixing valves from both showers. She said it would be fixed. Later that Thanksgiving day, I called & they said it was fixed. I came back to the 2nd room 10pm and the shower valve was still not fixed. I moved to a 3rd room, the night manger was very apologetic. This room was nicer & all the beds were comfortable & the price we paid was reasonable from the Expedia sale. While checking out the manger asked how was our stay and I informed him of the multiple rooms & problems. During our drive home the hotel called & offered us a free night stay next time we returned. The staff did a good job trying to correct the problems.
Comment from Hotel Management
Dec 16, 2016 by manjari, Hotel Management
This type of confusion was very unusual at our hotel, but we are really apologetic to the bad experiences you had at the hotel. We request you to make use of the free night stay offered and give us a second chance to serve you better.
Appreciate your business.