Mistakes, stolen items, be careful!
Posted Nov 14, 2016 on Hotels
Terrible experience. First they got us a room that was occupied by someone else, so ashamed to see these people faces when got in the room. Then we go out for dinner, comeback and my friend's wallet and watch disappeared from the room. We reported as soon as we realized, this happened 11/11, today is 11/14 and haven't heard back from anyone at the hotel about the investigation and how this will be solved. We asked many times during our stay and they were supposed to get back to us, nothing. Last, we made a reservation for a 2 queen beds, instead we got 2 fulls in a handicapped room with no windows and nothing but uncomfortable. Very disappointed at this visit at the Embassy Suites Downtown Ft Worth, not what we were expecting or be used to with the Hilton chain.