Ratings based on 152 Verified Reviews

3.1 out of 5
51% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from fort worth

Good hotel to stay wirt

Posted Dec 28, 2017
The hotel is a good choice. Only reason it’s not great is because there wasn’t and grab and go breakfast as advertised and I seen 1 bug (not an ant) crawling in the sink. Besides that I had a good experience here.
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had in your room and have shared it with our housekeeping team to ensure it never happens again. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Check in isn't till 3. However, due to my circumstances this wasn't business or pleasure but rather for a death. I was accommodated immediately and was able to check in early. I appreciated that.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Thank you for your review of Extended Stay America. We appreciate you choosing our hotel and are happy to know you liked our early check-in. That being said, we are sorry for your loss. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from ft worth tx

Mildew on sheets. Mold on walls. My mom broke out

Posted Nov 26, 2017
Rooms not cleaned daily. Towels and bed sheets have mildew on them. Will never stay at another extended stay
Comment from Hotel Management
Nov 29, 2017 by Hotel Management , Hotel Management
Please accept our sincere apologies for the cleanliness issue in your room. Your feedback is important so it is discussed with the housekeeping team to ensure your room receives a deep-cleaning. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. This service is provided to our guests upon request at a minimal fee. We understand the frustration and truly hope you will offer us another opportunity to serve you much better at a future date. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
I am a frequent guest at the City View location. It’s always a great experience.
Comment from Hotel Management
Nov 18, 2017 by Hotel Management, Hotel Management
Thank you for being our loyal guest and for sharing your wonderful review about Extended Stay America. We are thrilled to know you loved the convenience of our location and enjoyed the view from your comfortable room. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management
5 out of 5
by DARRYL

Posted Nov 13, 2017 on Hotels
Comment from Hotel Management
Nov 16, 2017 by Manager, Hotel Management
Darryl, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
4 out of 5
by David

Water logged

Posted Nov 12, 2017 on Hotels
Room was perfect. However I was woken at 1:30 am to water coming from the room above me.I contacted the front desk and she quickly made a call to manager to get me a new room. The next morning I was given a full refund. Great staff. They know how to take care of the customer.
Comment from Hotel Management
Nov 14, 2017 by Manager, Hotel Management
David, thanks for being our guest at Extended Stay America. We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless we have discussed your comments with our maintenance team, and we have altered our procedures so this does not happen again. We hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management 
4 out of 5
by Whitney

Won't stay here again.

Posted Nov 6, 2017 on Hotels
15 minutes prior to our check in time at a different hotel, we received notification that the reservation was canceled. Hotels.com customer service found us a different hotel, but failed to send the reservation to the new hotel. Come to find out, they canceled the second reservation as well. Luckily we got help from Tammy at the front desk and she made sure we would have somewhere to stay. Over all the hotel was 'okay'. You could tell the rooms were not updated or maintenanced often. The floors had stains and the walls were dirty. This particular hotel would not be my first choice, but it was accommodating for what we needed in a crunch.
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
Whitney, thanks for evaluating your experience. We are very sorry for the reservation issue you had with the third party website but are glad Tammy and the other associates were at your help when needed. That being said, we apologize for not meeting certain aspects of your expectations and your feedback with regard to the look of our property will be shared with appropriate individuals in our organization. Please consider giving us another chance to make your next stay an enjoyable one. Sincerely, Hotel Management
3 out of 5
by edward l.

Posted Oct 25, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Edward, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
4 out of 5
by Karla

Posted Oct 23, 2017 on Hotels
Excellent customer service from the staff!
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Karla, thank you for sharing your experience at Extended Stay America. We are happy to know you loved the service provided by our courteous associates and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

No breakfast

Posted Oct 4, 2017
Pros: I was very tired and was able to sleep well. Bed was satisfactory
Cons: Do not advertise you provide breakfast,
I went to breakfast bar at 7 am and I was handed out a breakfast bar. No hot water for chocolate. Coffee tasted old.
Comment from Hotel Management
Oct 6, 2017 by Hotel Management, Hotel Management
I apologize for the disappointing stay you had with us. I am sorry to know you were not pleased with our complimentary grab-and-go breakfast. Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management