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Reviews of Extended Stay America Suites Fort Worth Fossil Creek

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 64 out of 313 reviews" "
Rating 8 - Good. 64 out of 313 reviews" "
Rating 6 - Okay. 57 out of 313 reviews" "
Rating 4 - Poor. 44 out of 313 reviews" "
Rating 2 - Terrible. 84 out of 313 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lauryn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie jou was very rude to me as well as my wife , she should definitely be fired IMMEDIATELY for the lack of respect towards customers unwarranted attitudes an side comments made on her end . Very short , impatient . Daniel was just lazy the only staff members with excellent communication skills and customer support were Yendi , Mertle , and Noah . VERY DISPLEASED WITH MARY JOU DEFINITELY NEEDS TO NOT WORK IN THIS HOTEL INDUSTRY OR CUSTOMER SERVICE PERIOD an Daniel needs to be something other than a front desk clerk cause he’s either lazy or doesn’t know the system either way the 1st level smells like death when Noah yendi an mertle are not working I’d suggest him a custodial position to handle 1st or housekeeping to keep him moving cause the lack of knowledge of front desk or the attitude of not caring to know is UNACCEPTABLE !
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Lauryn, Thank you for your review of our hotel. We sincerely apologize for the negative experience you encountered during your stay. Providing exceptional service is our priority, and we regret that you did not receive the level of respect and professionalism that we strive to deliver. Your feedback has been taken seriously, and appropriate action will be taken to address the issues you've raised. We value your input and appreciate your patience. Please know that we are committed to improving and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

2/10 Terrible

Jamie

Stayed 1 night in Feb 2024

6/10 Okay

Ruby

It was alright
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Ruby, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

4/10 Poor

ASHTON

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So what hotel doesn’t provide linens. The beds and pillows were 30 years old and there was a hole in the ceiling. No dishes. Nothing compared to other extended stays and the staff didn’t try and make it better at all.
Stayed 7 nights in Jan 2024
Response from Hotel Management on Feb 6, 2024
Dear Ashton, Thank you for the review. We apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and accommodating environment for all our guests. Your feedback is valuable, and we will address these concerns to ensure improvements are made. We take your comments seriously and appreciate the opportunity to enhance our services. We hope to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Marie

Stayed 1 night in Jan 2024

10/10 Excellent

Byran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Byran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude very rude
Response from Hotel Management on Feb 7, 2024
Dear Debra, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. Thank you for bringing this to our attention, and we will address this appropriately. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because I complained my 1st night there about my room not being what I booked & how dirty it was even though the morning person said I'll make it right they cancelled my 2nd reservation with no notice saying I can't stay there anymore well ya know what stay far from this place it's garbage! I will never stay there again & will warn everyone stay away
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Jennifer, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

2/10 Terrible

Debra

Stayed 5 nights in Nov 2023

2/10 Terrible

Jennifer

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got in found had get $100 cash deposit room is not what I booked over wk ago smells funny room not really clean specially the fold out bed
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 19, 2023
Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Moreover, we are genuinely sorry for the cleanliness issues with your guest room, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit.Sincerely,Hotel Management

2/10 Terrible

Robb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place !!! Horrible in every aspect.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Robb, Thank you for your brief feedback. We're sorry to hear that your experience fell short of expectations. Your feedback is essential, and we genuinely apologize for any inconvenience. If there are specific details you'd like to share, please feel free to provide more information so we can better understand and address the issues. We aim to improve continually, and we appreciate your input.Sincerely,Hotel Management

2/10 Terrible

Teana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Debra

Stayed 5 nights in Nov 2023

2/10 Terrible

Lorena

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely do not stay.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Dear Lorena, We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay with us. Nothing is more important than ensuring our guests have a comfortable and relaxing time, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

2/10 Terrible

Nathaniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to check-in I called the front desk with a question and was placed on hold for 10 minutes. On the phone I was told my room had been downgraded from two queen beds to a studio with a pull out couch. Upon arrival I was informed that I would only be receiving one queen bed and no pull out. There was an enormous roach just outside the elevator. And the breakfast is a joke. Never again.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Nathaniel, Thank you for choosing us and sharing your feedback. We apologize for the issues you experienced during your stay. We understand the frustration you encountered, and we appreciate your feedback, which highlights areas that need our immediate attention. We aim to provide a seamless experience for our guests, and your comments will help us improve our services. Rest assured, we will address these concerns with the team and work to ensure that future guests do not encounter similar issues. We understand your reluctance, but we hope you reconsider giving us another opportunity in the future. Sincerely,Hotel Management

2/10 Terrible

Daisy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, however, the building is an old, musty, decrepit building. That would not have been too bad but the horrendous odor in the room was unbearable. I was told that although I had reserved two rooms they would not be close to each other and probably not even on the same floor. I explained my 81 year old father was traveling with me. However, even he had a hard time breathing in the stench coming out of the room. I had to leave. Never again.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 8, 2023
Dear Daisy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services and considering our friendly staff, we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

8/10 Good

Winefreda

Liked: Cleanliness, staff & service, property conditions & facilities
the place is ok except we reserved a room that has a sofa which is the picture when we make a reservation but it not given to us
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 10, 2023
Dear Winefreda, Thank you for choosing Extended Stay America. We're pleased to hear that you found the overall experience okay. However, we apologize for any confusion regarding the room amenities and appreciate your understanding. Your feedback is important, and we look forward to the opportunity to host you again, ensuring a more accurate and satisfying stay in the future. Sincerely,Hotel Management

2/10 Terrible

Elda

Stayed 1 night in Sep 2023

4/10 Poor

Jonathan

Stayed 1 night in Jul 2023

6/10 Okay

yolanda

Traveled with family
Disliked: Cleanliness, staff & service
The housekeepers either need to be retrained or fired. I asked them beforehand if the room had been serviced cause of the reviews. She said yes. I get to the room checked the sheets and they were covered in hair. The second bed fleece was covered in dog hair. No one had changed thebsheets they.just made the bed. The floor in the bathroom was filthy with dirt and hair from the previoius stay. Everyone but one lady seemed to have an attitude. The pamphlet to request dishes said it would be delivered to the room but they told me i had to come get it. I needed a trash bin for the room and i had to go get it. Their rules are weird when it comes to towels. And the sinks were clogged as well. I did spot a roach that came out of the tv once it was turbed on.It was a quiet stay but the cleanliness needs so much work. Maintenence however was good they responded quickly. But i would not recommend anyone especially with children to stay at this property. Too much of a headache.
Response from Hotel Management on Jul 13, 2023
Dear yolanda, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with our stay!
Stayed 1 night in Jul 2023

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and $100 deposit
Dirty feel to hotel. Elevator etc… Homeless in the rooms. Awful feel
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 5, 2023
Dear Carlos, Thank you for choosing us. We are sorry for your experience at our hotel. Although, our housekeeping and maintenance team works hard to clean and upkeep the entire area. Therefore the concerns that you mentioned are disturbing. Please ensure they are taken very seriously; we will address this on a priority basis. Also, we are sorry you had to pay 100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to reach you back, and you can also reach out to our desk for further assistance. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

10/10 Excellent

Richie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from Hotel Management on May 5, 2023
Dear Richie, Thank you for the excellent feedback on your stay at Extended Stay America. We're thrilled to hear that you enjoyed every aspect of your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

2/10 Terrible

David

Traveled with family
Disliked: Staff & service
Not as promised
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 3, 2023
Dear David, Thank you for sharing your review, and hope you will accept our apologies for the inconvenience caused. We will surely discuss this matter with our concerned individuals for improvement. Please allow us to change your experience by giving us another chance to provide you with the exceptional service you deserve on your next visit.Sincerely,Hotel Management

6/10 Okay

Dusty, Dallas

Liked: Staff & service
Disliked: Amenities
This property is supposed to have fully stocked kitchens. Due to Covid, you have to get the supplies for the kitchen from the front desk. This is understandable. What isn't understandable is that they didn't have anything to give me for my stay except for 1 pot and 1 plate. No eating utensils, no pans, nothing else.
Stayed 4 nights in Jan 2023
Response from Hotel Management on Feb 5, 2023
Dear Dusty, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I was surprised to see the room i was staying in. I felt like i was is a one bedroom apartment. It was something different i have ever stayed in. My daughter and grandson loved it. We was just there for a night but we loved it. One thing i would change is the parking lot so it can open up to the hotel next door. Why, I said that my youngest daughter and her cheer team was next door at Spring Hill suites. I had to get on the side road and drive all around to get back on Fossil creek to get back to were she was to have breakfast with them before they get on the bus to leave. We was all there for a Cheerleader Competition. Other than that I love it.
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 17, 2023
Dear Josephine, It was a pleasure to welcome you to Extended Stay America. We are glad that your room provided all the relaxation and comforts of home. We want each of our guests to leave feeling rejuvenated while our team seamlessly takes care of all the details. We appreciate your suggestion regarding the parking lot, and we will share this with our brand leaders. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Dawson

Disliked: Cleanliness
Bedbugs ate up my leg staying just 1 night
Response from Hotel Management on Dec 30, 2022
Dear Dawson, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We were disappointed. There were no extra towels. The hotel didn’t have an ice machine.
Stayed 2 nights in Dec 2022
Response from Hotel Management on Dec 26, 2022
Dear Guest, It isn't enjoyable to know that you were not happy during your time with us. Being an extended-stay hotel, all our rooms are fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. Also, we will instruct our front desk team always to keep the stock of supplies ready for our guest's needs. Thank you again for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management

2/10 Terrible

Matt

Stayed 1 night in Oct 2022

8/10 Good

Patricia

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022

2/10 Terrible

Lonnie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didnt get the room i paid for
I paid extra for a room with a pullout bed and when i checked in all they had was one bed and nothing else...they didnt even refund the extra money i paid for a pullout couch bed
Stayed 3 nights in Jul 2022
Response from Hotel Management on Jul 16, 2022
Lonnie, thank you for posting a review of your stay. We are sorry we were not able to provide you with the suite of your choice and the inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We understand your frustration and truly regret disappointing you. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet family hotel
Nice place. Friendly staff. Room was clean. Kitchen appliances worked well. Pet friendly hotel request $100 cash deposit. No issues. Gave receipt and was given back at check out. Fossil Creek area good place to shop all within half mile of hotel.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 16, 2022
Joey, we are pleased you were impressed with our outstanding hospitality and accommodations here at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We are also that our location worked well for you. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

2/10 Terrible

Regina

Stayed 1 night in Jun 2022

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
It took 30mins to find someone to check us in as there was no one at the desk. We asked to use a restroom, we just drove 12 hrs, and was told they don’t have a public restroom. I’m not public I’m a guest. We ask for a kitchen set and was given 2 pans, 3 cups, 3 plates, no utensils. At bed time we ask for linens for our fold out couch and was told come back tomorrow after 6pm and they might have some because it’s their laundry day. This is all in the fisrt couple of hours. We had to get new keys twice because that wouldn’t work. No trash can in the kitchen, no drain plugs in the kitchen or bathroom, then one thing after another until our last night the power went out there were groups of people just hanging out everywhere and letting the kids run up and down the hallway screaming and yelling. We decided to just leave. Will never go back or recommend
Stayed 5 nights in May 2022
Response from Hotel Management on Jun 11, 2022
Sharon, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

2/10 Terrible

Erin

Stayed 2 nights in May 2022

6/10 Okay

April

Stayed 1 night in May 2022

4/10 Poor

EStella

Liked: Cleanliness, staff & service, property conditions & facilities
Broken toilet seat, broken drawer . No maintenance man in housekeeping on the weekend. The most disappointing one is that there is no double bed even though it’s a double bit on the website . I had to use a sofa bed
Stayed 2 nights in May 2022
Response from Hotel Management on May 17, 2022
Estella, thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

8/10 Good

Romeo Osorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Myriam

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

2/10 Terrible

Kaleve El

Disliked: Cleanliness, room comfort
Bugs galore!!!
This by far is the most LICE infested motel ive ever encountered. And room smells like a mold pit.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 26, 2022
Kaleve, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good value.
Stayed 1 night in Apr 2022

8/10 Good

Baylee

Stayed 1 night in Apr 2022

2/10 Terrible

Jarrod

Disliked: Cleanliness, staff & service
Need a refund
Gave away our room. Didn’t have our room and just told us there’s nothing they could do. We had to go somewhere else. I had already paid and had a confirmation number and we had called ahead twice and spoke with the front desk.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 8, 2022
Jarrod, thank you for taking the time to show us your concern. Kindly allow us some time to look into this with the appropriate individual. Your patience and understanding are appreciated in the meantime. Sincerely, Hotel Management

4/10 Poor

Danielle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was hoping for the best…
The staff upfront was extremely nice and helpful! But we unfortunately have nothing else good to say about the hotel. The hallway on the first floor smelled like animal feces and old cigarettes. The smell was so bad that our ten year old was covering his face when passing the “animal room”. The bed had stains on it, we didn’t wanna cause a fuss super late and we try to be understanding that stuff does happen. So we took off the sheet and laid our personal blankets down and slept on top of those. We woke up with bites on us and so did our children who slept on the sleeper sofa. My husband went and talked to the front office staff and checked us out of the hotel early so we could go elsewhere. Please just spend the few extra bucks on a cleaner hotel and skip this one all together.
Stayed 2 nights in Apr 2022
Response from Hotel Management on Apr 5, 2022
Danielle, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

2/10 Terrible

Joel, Odessa

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I checked in they required a $100.00 CASH deposit. I have never paid a CASH deposit in the forty years I have been staying in hotels. I happen to carry cash for my trips and gave them the money, but I was VERY UNHAPPY that this was required for me to stay at this hotel
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 4, 2022
Joel, thank you for sharing your feedback. We are sorry you were inconvenienced by our incidental policy. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Also kindly know, that it will be refunded within a few days to your account once your check-out procedure is complete. We hope to serve you again soon. Sincerely, Hotel Management

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Such nice staff, I feel bad for them.
I feel bad for the staff at this hotel. I think we saw 2 very nice ladies working the entire weekend we were there. The hotel was clean but worn down, little things like leaky faucets, slim choices on the grab and go breakfast etc. they also had issues with the key cards on several rooms, including ours. I probably will look at spending a bit more for the nicer hotels next door in future trips. Again, the staff was great!
Stayed 2 nights in Mar 2022
Response from Hotel Management on Apr 1, 2022
Bruce, thank you for your feedback. We are pleased you were impressed with our courteous associates However, we are sorry for the issues you experienced during your stay with us. Please know that your comments have been shared with our team to see where we can necessary improvements going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management

2/10 Terrible

Landon

Stayed 3 nights in Mar 2022

2/10 Terrible

william

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is totally mismanaged. You shouldn't even list it on your service. 1. Trespasser banging on doors at 4:00 AM 2. No room key available entire say, was that way for at least a wk. (per employees) 3. No prior notice of required $100 cash deposit or no room. 4. Door lock did not work 5. Toilet plugged 6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit. 7 No room service entire stay. 8 Elevator floor dirty entire stay. Need I go on.
Stayed 3 nights in Mar 2022
Response from Hotel Management on Mar 12, 2022
William, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management